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Leadership @ Spotify by Kristian Lindwall at the Lean IT Summit 2014

Leadership @ Spotify by Kristian Lindwall at the Lean IT Summit 2014

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Spotify has been growing quickly as a company, and they are continuously experimenting with ways of making the company work as effectively as possible. At the Lean IT Summit 2014, Kristian explained how management and leadership work in a large agile organization like Spotify.
Find out what leadership looks like in a large agile organization? How can a leader support autonomy and alignment? How different forms of leadership – both formal and informal, product, organizational and technical – overlap and interact to create successful teams. More Lean IT on www.lean-it-summit.com

Spotify has been growing quickly as a company, and they are continuously experimenting with ways of making the company work as effectively as possible. At the Lean IT Summit 2014, Kristian explained how management and leadership work in a large agile organization like Spotify.
Find out what leadership looks like in a large agile organization? How can a leader support autonomy and alignment? How different forms of leadership – both formal and informal, product, organizational and technical – overlap and interact to create successful teams. More Lean IT on www.lean-it-summit.com

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Leadership @ Spotify by Kristian Lindwall at the Lean IT Summit 2014

  1. 1. Section name 1 Scaling Agile @ Spotify • Released oct 2012 • Presented at Agile 2013 • Many questions around leadership • How do you make decisions?
  2. 2. 2 40M active users. 10M paying subscribers. 1.5B playlists.
  3. 3. 3 56 countries
  4. 4. Growing fast 30 4 years ago
  5. 5. Growing fast Now 350 50 50 150 10
  6. 6. Structure for innovation
  7. 7. Section name 7 Vision and purpose Highly effective x 75 Alignment with the organization Personal and professional growth Any act in support of these is an act of leadership Autonomy Continuous learning and improvement
  8. 8. Section name 8
  9. 9. 9 Container squads IOS Android Desktop Web Feature squads Infrastructure squads Enable & support Enable & support Enable & support
  10. 10. Section name 10 Chapters P Squad P P P Squad Squad Squad Chapter Chapter
  11. 11. Section name 11 Tribes P P P P Squad Squad Squad Squad Chapter Chapter P P P P Squad Squad Squad Squad Chapter Chapter Tribe Tribe
  12. 12. Hierarchy of needs at Spotify
  13. 13. Section name 13 Maslow • Self-actualization • Self-esteem • Belonging • Safety • Physiological
  14. 14. Section name 14 Maslow • Physiological – kickass work environment
  15. 15. Section name 15 Maslow • Safety – no fear culture, embrace failure ”We aim to make mistakes faster than anyone else.”
  16. 16. Section name 16 Maslow • Belonging – social events, strong teams, tribes...
  17. 17. Section name 17 Maslow
  18. 18. Formal leadership roles
  19. 19. Section name 19 Chapter Lead • Grow individuals • Grow chapter competence • Hire the right people • Salary reviews P Squad P P P Squad Squad Squad Chapter Chapter CL P C CL CL
  20. 20. Section name 20 Product Owner P • What do we do – and why? • Product vision • Squad mission • Purpose • Alignment • Support the squad
  21. 21. Section name 21 P Product Owner framework • Working with the world • Working with the product • Working with the squad • Working with the process
  22. 22. Section name 22 Product Owner P Example How we created an artist page roadmap together
  23. 23. Section name 23 Agile Coach P C • Grow high performing teams • Continuous improvement • Ways of working • Collaboration • Grow a high performing organization Levels of agile coaching, The agile coaching institute
  24. 24. Section name 24 User stories Sprints Planning Poker We definitely do the basics... juli 29, 2014 Scrum Kanban Stand ups Retrospec:ves XP Demos Story Points
  25. 25. Section name 25 1 on 1 coaching • Team members • Product owners • Chapter leads • Senior management
  26. 26. Section name 26 Squad roadmapping • Group of coaches came up with new visualization • Ran workshops with all squads in a tribe
  27. 27. Section name 27 Continuous delivery • Maturity workshops • Big cultural shift • Cross tribe initative
  28. 28. Section name 28 Product Owner Agile Coach Chapter (Team) lead ”POTLAC” How can we support our squad? Squad support AC P CL
  29. 29. Section name 29 Tribe Lead P Squad P P P Squad Squad Squad Chapter Chapter Tribe • High-performing tribe • Grow strong chapter leads • Coach the agile coaches • Build a strong tribe leadership team
  30. 30. Section name 30 Tribe Leadership Team P P P P Tribe lead, CL, PO, AC Examples • Recruitment / onboarding • Grow high-performing tribe and teams • Culture • Alignment
  31. 31. 31 Leadership teams Strong leadership team AC P CL Good manager Dysfunctional leadership team Bad manager
  32. 32. Growing high performing squads
  33. 33. Section name 33 TEAM DYNAMICS RESULT DRIVEN ACTIVITIES Counter-dependency 3 2 Dependency and inclusion and fight Trust and structure Work and productivity 1 4 Lean & Agile methods Innovation Quality Value Speed High-performing squads
  34. 34. Section name 34 TEAM DYNAMICS RESULT DRIVEN ACTIVITIES Counter-dependency 3 2 Dependency and inclusion and fight Trust and structure Work and productivity 1 4 Lean & Agile methods Innovation Quality Value Speed High-performing squads
  35. 35. Section name 35 Autonomy vs. Alignment Alignment Autonomy
  36. 36. Section name 36 Alignment Autonomy Authoritative organization Conformist culture Micromanaging organization Indifferent culture Innovative organization Collaborative culture Entrepreneurial organization Chaotic culture Autonomy vs. Alignment
  37. 37. Section name 37 Supporting squad autonomy Innovative organization Collaborative culture
  38. 38. Section name 38 Example: Ongoing experiment with Priorities
  39. 39. Section name 39 Example: Dominating individuals in a squad 1. Give feedback 2. Improve team dynamics 3. Reinforce feedback culture 4. Nurture informal AC P CL leadership
  40. 40. Section name 40 Example: A squad is growing too big 1. DraK new missions 2. Facilitate squad split 3. Support individuals 4. Kick-­‐off new squads AC P CL
  41. 41. Growing a high performing organization
  42. 42. 42 CTO Tribe lead Tribe lead Tribe lead Chapter lead Chapter lead Agile coaches Engineer Engineer Engineer CPO VP Product VP Product Product Owner Product Owner The reporting structure
  43. 43. 43 The reporting structure Engineer Engineer Engineer Tribe lead Tribe lead Tribe lead CTO Chapter lead Chapter lead Agile coaches Product Owner Product Owner VP Product VP Product CPO supporting
  44. 44. Section name 44 Organic structure If you need to know exactly who is making decisions, you are in the wrong place
  45. 45. How do we know how we’re doing?
  46. 46. Section name 46 Squad health check
  47. 47. Section name 47
  48. 48. Section name 48 Summary -­‐ Go for the minimum viable org structure -­‐ Trust people and give them the freedom to innovate and perform -­‐ Create Tght feedback loops Cause -> Effect
  49. 49. Section name 49 TODO: INSERT PICTURE OF US? Thank you! KrisTan Lindwall @klindwall

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