The high performance learning enterpris, by Steve Bell and Karen Whitley

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Steve Bell and Karen Whitley-Bell from Digital Lean Strategies presented 7 principes for the high performance learning enterprise at the Lean Digital Summit 2019. Discover more Lean Digital stories on www.lean-digital-summit.com

Technology

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019
The High Performance
Learning Enterprise
1
The art of thriving
in the digital age . . .

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 2
Case Study:
High Performance
Leadership and
Management

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© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 3
The only sustainable competitive
advantage is the ability to learn faster
than the competition.
Arie de Geus

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 4
“Enterprise Agile Transformation”
“Digital Transformation”

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© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 5
Part 1: Problems
Part 2: Countermeasures

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 6
Communities
of Practice
not
collaborating

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 7
Focus on Development
(the exciting new stuff)
with insufficient
Operational Excellence practice

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 8

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 9
Agility while continuously
delivering high quality
Development Operations
Consistency (quality: reliability and
resilience) while maintaining flexibility
Dev Ops
The continuous flow of Dev to Ops is not limited to the
domain of software, but applies across the enterprise

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 10
Evaluating well-designed and executed experiments that were
designed to improve a key metric, only about 1/3 were
successful at improving the key metric!
Online Experimentation at Microsoft, Kohavi et al
80% of the time, we are wrong about what consumers want – the
truth is in the data
Big Data at Spotify, Adam Kawa, Data Engineer
Solving Problems

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 11
Not “seeing the whole“
across the enterprise

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 12
Leadership
Mindset

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 13
We must
“learn how to learn”
Implementation
mindset

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 14
Part 1: Problems
Part 2:
Countermeasures

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 15
7
Lean
DevOps
Kanban
Agile
Continuous
Delivery
Six Sigma
Design
Thinking
Scrum
ITSM
BPM
XP
Balanced
Scorecard
Lean
Startup
Kata
TOC
Customer
Experience
Finance
Governance Compliance
Sales & Marketing
Legal
Strategy
HR

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 17
1. Superlative Customer
Value and Experience

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019
Customer Journey / Experience
Phase 1 Phase 2 Phase 3 Phase 4

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 19
2. Optimal Flow of
Value and Knowledge

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019
20
Customer Journey / Experience
Phase 1 Phase 2 Phase 3 Phase 4
Team
A
Team
B
Team C
Team D Team E
Team F
Team G
Integrated Value Streams/Processes Multi-
Dimensional
Value
Stream
Map
(MDVSM)

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 21
3. Culture of
Continuous Improvement

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 22
4. Collaborative, Data-Driven
Problem Solving
and Decision Making

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 23
5. Data Integrity
and Actionability

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019
24
Each problem
sets a distinct
context for
gathering and
interpreting
data
Customer Journey / Experience
Phase 1 Phase 2 Phase 3 Phase 4
Team
A
Team
B
Team C
Team D Team E
Team F
Team G
Integrated Value Streams/Processes

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 25
6. Innovation by Leveraging
Uncertainty while
Mitigating Risk

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 26
7. Generative
Leadership

Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 27
1. Superlative Customer Value and Experience
2. Optimal Flow of Value and Knowledge
3. Culture of Continuous Improvement
4. Collaborative, Data-Driven Problem Solving
and Decision Making
5. Data Integrity and Actionability
6. Innovation by Leveraging Uncertainty while Mitigating Risk
7. Generative Leadership
Seven Principles for
The High Performance Learning Enterprise

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As privacy and data protection regulations evolve rapidly, organizations operating in multiple jurisdictions face mounting challenges to ensure compliance and safeguard customer data. With state-specific privacy laws coming up in multiple states this year, it is essential to understand what their unique data protection regulations will require clearly. How will data privacy evolve in the US in 2024? How to stay compliant? Our panellists will guide you through the intricacies of these states' specific data privacy laws, clarifying complex legal frameworks and compliance requirements. This webinar will review: - The essential aspects of each state's privacy landscape and the latest updates - Common compliance challenges faced by organizations operating in multiple states and best practices to achieve regulatory adherence - Valuable insights into potential changes to existing regulations and prepare your organization for the evolving landscape

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

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This presentations targets students or working professionals. You may know Google for search, YouTube, Android, Chrome, and Gmail, but did you know Google has many developer tools, platforms & APIs? This comprehensive yet still high-level overview outlines the most impactful tools for where to run your code, store & analyze your data. It will also inspire you as to what's possible. This talk is 50 minutes in length.

Powerful Google developer tools for immediate impact! (2023-24 C)

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Building Digital Trust in a Digital Economy Veronica Tan, Director - Cyber Security Agency of Singapore Apidays Singapore 2024: Connecting Customers, Business and Technology (April 17 & 18, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...

apidays

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Three things you will take away from the session: • How to run an effective tenant-to-tenant migration • Best practices for before, during, and after migration • Tips for using migration as a springboard to prepare for Copilot in Microsoft 365 Main ideas: Migration Overview: The presentation covers the current reality of cross-tenant migrations, the triggers, phases, best practices, and benefits of a successful tenant migration Considerations: When considering a migration, it is important to consider the migration scope, performance, customization, flexibility, user-friendly interface, automation, monitoring, support, training, scalability, data integrity, data security, cost, and licensing structure Next Wave: The next wave of change includes the launch of Copilot, which requires businesses to be prepared for upcoming changes related to Copilot and the cloud, and to consolidate data and tighten governance ShareGate: ShareGate can help with pre-migration analysis, configurable migration tool, and automated, end-user driven collaborative governance

Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff

sammart93

MySQL Webinar, presented on the 25th of April, 2024. Summary: MySQL solutions enable the deployment of diverse Database Architectures tailored to specific needs, including High Availability, Disaster Recovery, and Read Scale-Out. With MySQL Shell's AdminAPI, administrators can seamlessly set up, manage, and monitor these solutions, ensuring efficiency and ease of use in their administration. MySQL Router, on the other hand, provides transparent routing from the application traffic to the backend servers in the architectures, requiring minimal configuration. Completely built in-house and supported by Oracle, these solutions have been adopted by enterprises of all sizes for their business-critical applications. In this presentation, we'll delve into various database architecture solutions to help you choose the right one based on your business requirements. Focusing on technical details and the latest features to maximize the potential of these solutions.

Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...

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Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...

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The high performance learning enterpris, by Steve Bell and Karen Whitley

1. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 The High Performance Learning Enterprise 1 The art of thriving in the digital age . . .

2. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 2 Case Study: High Performance Leadership and Management

3. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 3 The only sustainable competitive advantage is the ability to learn faster than the competition. Arie de Geus

4. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 4 “Enterprise Agile Transformation” “Digital Transformation”

5. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 5 Part 1: Problems Part 2: Countermeasures

6. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 6 Communities of Practice not collaborating

7. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 7 Focus on Development (the exciting new stuff) with insufficient Operational Excellence practice

9. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 9 Agility while continuously delivering high quality Development Operations Consistency (quality: reliability and resilience) while maintaining flexibility Dev Ops The continuous flow of Dev to Ops is not limited to the domain of software, but applies across the enterprise

10. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 10 Evaluating well-designed and executed experiments that were designed to improve a key metric, only about 1/3 were successful at improving the key metric! Online Experimentation at Microsoft, Kohavi et al 80% of the time, we are wrong about what consumers want – the truth is in the data Big Data at Spotify, Adam Kawa, Data Engineer Solving Problems

11. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 11 Not “seeing the whole“ across the enterprise

12. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 12 Leadership Mindset

13. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 13 We must “learn how to learn” Implementation mindset

14. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 14 Part 1: Problems Part 2: Countermeasures

15. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 15 7 Lean DevOps Kanban Agile Continuous Delivery Six Sigma Design Thinking Scrum ITSM BPM XP Balanced Scorecard Lean Startup Kata TOC Customer Experience Finance Governance Compliance Sales & Marketing Legal Strategy HR

16. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 The High Performance Learning Enterprise 16 Seven Principles for

17. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 17 1. Superlative Customer Value and Experience

18. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 Customer Journey / Experience Phase 1 Phase 2 Phase 3 Phase 4

19. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 19 2. Optimal Flow of Value and Knowledge

20. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 20 Customer Journey / Experience Phase 1 Phase 2 Phase 3 Phase 4 Team A Team B Team C Team D Team E Team F Team G Integrated Value Streams/Processes Multi- Dimensional Value Stream Map (MDVSM)

21. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 21 3. Culture of Continuous Improvement

22. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 22 4. Collaborative, Data-Driven Problem Solving and Decision Making

23. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 23 5. Data Integrity and Actionability

24. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 24 Each problem sets a distinct context for gathering and interpreting data Customer Journey / Experience Phase 1 Phase 2 Phase 3 Phase 4 Team A Team B Team C Team D Team E Team F Team G Integrated Value Streams/Processes

25. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 25 6. Innovation by Leveraging Uncertainty while Mitigating Risk

26. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 26 7. Generative Leadership

27. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 27 1. Superlative Customer Value and Experience 2. Optimal Flow of Value and Knowledge 3. Culture of Continuous Improvement 4. Collaborative, Data-Driven Problem Solving and Decision Making 5. Data Integrity and Actionability 6. Innovation by Leveraging Uncertainty while Mitigating Risk 7. Generative Leadership Seven Principles for The High Performance Learning Enterprise

The high performance learning enterpris, by Steve Bell and Karen Whitley

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