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Case	
  Study	
  
	
  
Nearshoring	
  2.0	
  –	
  	
  
Own	
  Team	
  Model	
  
	
  
The	
  Establishment	
  of	
  a	
  Nearshore	
  	
  
Development	
  Team	
  for	
  Mediatech	
  Solu<ons	
  S.L.	
  
	
  
	
  
Contact	
  
	
  
Mr.	
  Andre	
  Marenke	
  
Head	
  of	
  Development	
  
Mediatech	
  Solu<ons	
  S.L.,	
  Madrid	
  (Spain)	
  
www.mediatechsolu<ons.es	
  
Technologies:	
  .NET/C#,	
  QA	
  
Number	
  of	
  developers	
  as	
  of	
  December	
  2013:	
  7	
  
“A#er	
  seeing	
  that	
  InterVenture’s	
  Own	
  Team	
  Model	
  works	
  out	
  well	
  for	
  us,	
  we	
  have	
  expanded	
  
our	
  ini@al	
  team	
  in	
  Belgrade	
  from	
  three	
  to	
  seven	
  developers	
  within	
  three	
  months.	
  ”	
  
	
  
Andre	
  Marenke	
  
Head	
  of	
  Development,	
  Mediatech	
  Solu<ons	
  S.L.	
  	
  
Overview	
  
•  Mediatech	
  Solu<ons	
  S.L.	
  (www.mediatechsolu<ons.es)	
  is	
  a	
  Spanish	
  growth	
  stage	
  start-­‐up	
  
company	
  in	
  the	
  field	
  of	
  online	
  gaming.	
  ASer	
  the	
  liberalisa<on	
  of	
  the	
  beTng	
  market	
  in	
  Spain,	
  
Mediatech	
  managed	
  to	
  win	
  a	
  20%	
  market	
  share	
  within	
  three	
  years	
  from	
  the	
  company‘s	
  
founda<on.	
  
•  The	
  soSware	
  plaWorm	
  is	
  mainly	
  developed	
  in	
  .NET	
  technologies.	
  
	
  
•  ASer	
  growing	
  very	
  quickly	
  at	
  the	
  beginning,	
  the	
  company	
  became	
  aware	
  of	
  the	
  risks	
  associated	
  
with	
  the	
  inconsistent	
  code	
  base.	
  Mediatech	
  decided	
  to	
  strengthen	
  the	
  development	
  team	
  in	
  
order	
  to	
  refactor	
  and	
  op<mise	
  the	
  exis<ng	
  code	
  base,	
  while	
  developing	
  the	
  plaWorm	
  further	
  to	
  
keep	
  pace	
  with	
  the	
  increasing	
  number	
  of	
  client	
  requests.	
  	
  
•  Prior	
  to	
  contac<ng	
  InterVenture,	
  Mediatech	
  searched	
  for	
  qualified	
  specialists	
  throughout	
  Spain	
  
and	
  over	
  headhun<ng	
  agencies	
  in	
  UK	
  and	
  Germany	
  without	
  success.	
  	
  
•  The	
  primary	
  reason	
  for	
  choosing	
  our	
  Own	
  Team	
  Model	
  was	
  the	
  opportunity	
  for	
  a	
  quick	
  expansion	
  
of	
  the	
  exis<ng	
  in-­‐house	
  team,	
  while	
  retaining	
  a	
  high	
  competence	
  level	
  of	
  addi<onal	
  team	
  
members	
  together	
  with	
  a	
  significant	
  labour	
  cost	
  reduc<on.	
  
	
  
•  The	
  agreed	
  ini<al	
  team	
  size	
  in	
  Belgrade	
  amounted	
  to	
  three	
  full	
  <me	
  .NET	
  developers	
  –	
  one	
  of	
  
them	
  was	
  ideally	
  supposed	
  to	
  immediately	
  take	
  over	
  the	
  Team	
  Lead	
  role	
  for	
  the	
  Belgrade	
  team.	
  
	
  
•  Nine	
  weeks	
  aSer	
  the	
  ini<al	
  contact	
  with	
  Mediatech,	
  InterVenture	
  was	
  able	
  to	
  employ	
  all	
  three	
  
soSware	
  engineers.	
  One	
  colleague	
  with	
  over	
  8	
  years	
  experience	
  in	
  the	
  online	
  gaming	
  industry	
  
was	
  directly	
  hired	
  as	
  the	
  local	
  	
  Team	
  Lead.	
  
	
  
•  Formal	
  educa<on	
  of	
  the	
  star<ng	
  Team:	
  3	
  Masters	
  in	
  Computer	
  Science.	
  All	
  developers	
  have	
  6+	
  
years	
  of	
  working	
  experience.	
  
	
  
•  Mediatech	
  was	
  posi<vely	
  surprised	
  by	
  the	
  short	
  recrui<ng	
  process	
  and	
  high	
  competence	
  level	
  of	
  
the	
  new	
  team	
  members.	
  The	
  company	
  scaled	
  up	
  with	
  addi<onal	
  four	
  developers	
  within	
  three	
  
months.	
  Their	
  plan	
  is	
  to	
  expand	
  the	
  team	
  further	
  with	
  ten	
  new	
  colleagues	
  throughout	
  2014.	
  
Page 2 of 4
Recrui<ng	
  Process:	
  3	
  rounds	
  
•  Required	
  skills	
  and	
  exper<se:	
  ASer	
  receiving	
  from	
  Mediatech	
  the	
  specific	
  requirements	
  regarding	
  
the	
  technical	
  know	
  how	
  of	
  the	
  desired	
  candidates,	
  we	
  have	
  started	
  the	
  search	
  process	
  within	
  our	
  
internal	
  network	
  and	
  free	
  labour	
  market.	
  	
  
	
  
•  Preselec<on:	
  Internal	
  first	
  round	
  interviews	
  with	
  promising	
  candidates	
  were	
  organised	
  at	
  the	
  
InterVenture	
  nearshore	
  center.	
  Our	
  Team	
  Manager	
  and	
  HR	
  primarily	
  focus	
  here	
  on	
  technical	
  
know	
  how,	
  command	
  of	
  English	
  and	
  soS	
  skills,	
  like	
  mo<va<on	
  and	
  ability	
  to	
  proac<vely	
  work	
  in	
  a	
  
team.	
  During	
  this	
  process	
  the	
  candidates	
  were	
  also	
  given	
  more	
  informa<on	
  about	
  Mediatech	
  as	
  
well	
  as	
  about	
  their	
  future	
  role	
  and	
  responsibili<es.	
  
	
  
•  Recommenda<on:	
  The	
  CVs	
  of	
  the	
  candidates,	
  who	
  have	
  successfully	
  passed	
  the	
  first	
  round	
  
interviews,	
  were	
  forwarded	
  together	
  with	
  our	
  assessment	
  summary	
  to	
  Mediatech	
  for	
  review	
  and	
  
feedback.	
  
	
  
•  2nd	
  round	
  interview:	
  Candidates,	
  who	
  were	
  shortlisted	
  by	
  our	
  client,	
  were	
  invited	
  to	
  a	
  second	
  
round	
  interview	
  at	
  our	
  development	
  center.	
  The	
  CEO	
  and	
  CTO	
  of	
  Mediatech	
  lead	
  here	
  direct	
  
interviews	
  with	
  the	
  individual	
  candidates	
  via	
  video	
  conferencing.	
  
•  3rd	
  round	
  in	
  person	
  interview:	
  The	
  CTO	
  visited	
  our	
  development	
  center	
  in	
  Belgrade	
  to	
  personally	
  
meet	
  the	
  candidates	
  who	
  have	
  leS	
  a	
  posi<ve	
  impression	
  during	
  the	
  previous	
  interviews.	
  Two	
  
senior	
  developers	
  from	
  Madrid	
  were	
  also	
  invited	
  to	
  join	
  the	
  interviews	
  via	
  video	
  conferencing.	
  	
  
•  Decision:	
  The	
  final	
  selec<on	
  of	
  the	
  right	
  candidates	
  was	
  made	
  by	
  Mediatech	
  by	
  taking	
  the	
  
sugges<ons	
  of	
  InterVenture	
  into	
  account.	
  
Transparent	
  Compensa<on	
  
•  ASer	
  the	
  first	
  round	
  interviews	
  InterVenture	
  no<fies	
  its	
  clients	
  about	
  the	
  individual	
  salary	
  
expecta<ons	
  of	
  the	
  corresponding	
  candidates.	
  We	
  also	
  make	
  sugges<ons	
  regarding	
  fair	
  salary	
  
offers	
  by	
  reflec<ng	
  the	
  local	
  labour	
  market	
  development.	
  
•  The	
  InterVenture	
  management	
  fee	
  applies	
  to	
  all	
  employees	
  and	
  comes	
  on	
  top	
  of	
  the	
  direct	
  
salaries.	
  All	
  components	
  are	
  shown	
  transparently,	
  which	
  allows	
  Mediatech	
  to	
  compare	
  the	
  
performance	
  within	
  the	
  team,	
  manage	
  work	
  expecta<ons	
  and	
  reward	
  good	
  individual	
  results	
  –	
  
the	
  same	
  way	
  as	
  with	
  in-­‐house	
  employees.	
  	
  
	
  
Page 3 of 4
Everyday	
  Collabora<on
	
  
•  The	
  in-­‐house	
  and	
  nearshore	
  teams	
  are	
  technically	
  and	
  organisa<onally	
  completely	
  integrated.	
  
They	
  work	
  together	
  in	
  a	
  mix	
  of	
  Scrum	
  and	
  Kanban	
  as	
  one	
  department.	
  	
  
•  All	
  colleagues	
  have	
  the	
  same	
  @mediatechsolu<ons.es	
  email	
  extension	
  and	
  are	
  connected	
  to	
  the	
  
same	
  development	
  environment	
  via	
  dedicated	
  VPN	
  link.	
  
•  Daily	
  morning	
  mee<ngs	
  via	
  video	
  conferencing	
  ensure	
  that	
  everybody	
  is	
  up	
  to	
  date	
  with	
  relevant	
  
informa<on.	
  
•  All	
  team	
  members	
  are	
  permanently	
  online	
  and	
  available	
  for	
  discussing	
  the	
  daily	
  issues.	
  
•  The	
  local	
  team	
  lead	
  in	
  Belgrade	
  scales	
  the	
  addi<onal	
  informa<on	
  flow	
  with	
  the	
  CTO	
  in	
  Madrid	
  
and	
  makes	
  sure	
  that	
  all	
  tasks	
  are	
  correctly	
  understood	
  and	
  put	
  into	
  perspec<ve	
  with	
  the	
  “big	
  
picture“.	
  
	
  
•  Weekly	
  internal	
  briefings	
  between	
  all	
  colleagues	
  and	
  the	
  InterVenture	
  Team	
  Management	
  ensure	
  
that	
  poten<al	
  issues	
  of	
  any	
  kind	
  are	
  iden<fied	
  and	
  resolved	
  on	
  <me.	
  
•  Occasional	
  in-­‐person	
  mee<ngs	
  in	
  Madrid	
  and	
  Belgrade	
  are	
  organised	
  to	
  op<mise	
  the	
  necessary	
  
know	
  how	
  transfer	
  and	
  to	
  strengthen	
  the	
  team	
  spirit.	
  
•  At	
  the	
  beginning	
  all	
  new	
  team	
  members	
  spend	
  two	
  weeks	
  in	
  Madrid	
  to	
  meet	
  other	
  colleagues	
  
and	
  to	
  get	
  to	
  know	
  the	
  organisa<on,	
  products	
  and	
  processes.	
  
•  All	
  members	
  of	
  the	
  Belgrade	
  team	
  work	
  permanently	
  and	
  exclusively	
  as	
  part	
  of	
  Mediatech.	
  	
  
MBO	
  
•  We	
  use	
  in	
  general	
  Management	
  By	
  Objec<ves	
  ("MBO")	
  for	
  defining	
  objec<ves	
  for	
  the	
  developers	
  
so	
  that	
  management	
  and	
  employees	
  agree	
  to	
  the	
  objec<ves	
  and	
  understand	
  what	
  they	
  need	
  to	
  
do	
  in	
  the	
  organisa<on.	
  	
  
	
  
•  In	
  line	
  with	
  the	
  exis<ng	
  internal	
  processes	
  of	
  Mediatech,	
  it	
  has	
  been	
  agreed	
  to	
  have	
  an	
  annual	
  
MBO	
  review,	
  which	
  allows	
  to	
  track	
  the	
  technical	
  but	
  also	
  personal	
  development	
  based	
  on	
  defined	
  
and	
  reached	
  objec<ves	
  and	
  to	
  employ	
  corresponding	
  performance	
  incen<ves.	
  During	
  this	
  process	
  
targets	
  for	
  the	
  upcoming	
  year	
  are	
  also	
  being	
  set.
	
  
	
  
Page 4 of 4

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InterVenture Nearshore Software Outsourcing: Case Study - Own Software Development Team Model

  • 1. Case  Study     Nearshoring  2.0  –     Own  Team  Model     The  Establishment  of  a  Nearshore     Development  Team  for  Mediatech  Solu<ons  S.L.       Contact     Mr.  Andre  Marenke   Head  of  Development   Mediatech  Solu<ons  S.L.,  Madrid  (Spain)   www.mediatechsolu<ons.es   Technologies:  .NET/C#,  QA   Number  of  developers  as  of  December  2013:  7   “A#er  seeing  that  InterVenture’s  Own  Team  Model  works  out  well  for  us,  we  have  expanded   our  ini@al  team  in  Belgrade  from  three  to  seven  developers  within  three  months.  ”     Andre  Marenke   Head  of  Development,  Mediatech  Solu<ons  S.L.    
  • 2. Overview   •  Mediatech  Solu<ons  S.L.  (www.mediatechsolu<ons.es)  is  a  Spanish  growth  stage  start-­‐up   company  in  the  field  of  online  gaming.  ASer  the  liberalisa<on  of  the  beTng  market  in  Spain,   Mediatech  managed  to  win  a  20%  market  share  within  three  years  from  the  company‘s   founda<on.   •  The  soSware  plaWorm  is  mainly  developed  in  .NET  technologies.     •  ASer  growing  very  quickly  at  the  beginning,  the  company  became  aware  of  the  risks  associated   with  the  inconsistent  code  base.  Mediatech  decided  to  strengthen  the  development  team  in   order  to  refactor  and  op<mise  the  exis<ng  code  base,  while  developing  the  plaWorm  further  to   keep  pace  with  the  increasing  number  of  client  requests.     •  Prior  to  contac<ng  InterVenture,  Mediatech  searched  for  qualified  specialists  throughout  Spain   and  over  headhun<ng  agencies  in  UK  and  Germany  without  success.     •  The  primary  reason  for  choosing  our  Own  Team  Model  was  the  opportunity  for  a  quick  expansion   of  the  exis<ng  in-­‐house  team,  while  retaining  a  high  competence  level  of  addi<onal  team   members  together  with  a  significant  labour  cost  reduc<on.     •  The  agreed  ini<al  team  size  in  Belgrade  amounted  to  three  full  <me  .NET  developers  –  one  of   them  was  ideally  supposed  to  immediately  take  over  the  Team  Lead  role  for  the  Belgrade  team.     •  Nine  weeks  aSer  the  ini<al  contact  with  Mediatech,  InterVenture  was  able  to  employ  all  three   soSware  engineers.  One  colleague  with  over  8  years  experience  in  the  online  gaming  industry   was  directly  hired  as  the  local    Team  Lead.     •  Formal  educa<on  of  the  star<ng  Team:  3  Masters  in  Computer  Science.  All  developers  have  6+   years  of  working  experience.     •  Mediatech  was  posi<vely  surprised  by  the  short  recrui<ng  process  and  high  competence  level  of   the  new  team  members.  The  company  scaled  up  with  addi<onal  four  developers  within  three   months.  Their  plan  is  to  expand  the  team  further  with  ten  new  colleagues  throughout  2014.   Page 2 of 4
  • 3. Recrui<ng  Process:  3  rounds   •  Required  skills  and  exper<se:  ASer  receiving  from  Mediatech  the  specific  requirements  regarding   the  technical  know  how  of  the  desired  candidates,  we  have  started  the  search  process  within  our   internal  network  and  free  labour  market.       •  Preselec<on:  Internal  first  round  interviews  with  promising  candidates  were  organised  at  the   InterVenture  nearshore  center.  Our  Team  Manager  and  HR  primarily  focus  here  on  technical   know  how,  command  of  English  and  soS  skills,  like  mo<va<on  and  ability  to  proac<vely  work  in  a   team.  During  this  process  the  candidates  were  also  given  more  informa<on  about  Mediatech  as   well  as  about  their  future  role  and  responsibili<es.     •  Recommenda<on:  The  CVs  of  the  candidates,  who  have  successfully  passed  the  first  round   interviews,  were  forwarded  together  with  our  assessment  summary  to  Mediatech  for  review  and   feedback.     •  2nd  round  interview:  Candidates,  who  were  shortlisted  by  our  client,  were  invited  to  a  second   round  interview  at  our  development  center.  The  CEO  and  CTO  of  Mediatech  lead  here  direct   interviews  with  the  individual  candidates  via  video  conferencing.   •  3rd  round  in  person  interview:  The  CTO  visited  our  development  center  in  Belgrade  to  personally   meet  the  candidates  who  have  leS  a  posi<ve  impression  during  the  previous  interviews.  Two   senior  developers  from  Madrid  were  also  invited  to  join  the  interviews  via  video  conferencing.     •  Decision:  The  final  selec<on  of  the  right  candidates  was  made  by  Mediatech  by  taking  the   sugges<ons  of  InterVenture  into  account.   Transparent  Compensa<on   •  ASer  the  first  round  interviews  InterVenture  no<fies  its  clients  about  the  individual  salary   expecta<ons  of  the  corresponding  candidates.  We  also  make  sugges<ons  regarding  fair  salary   offers  by  reflec<ng  the  local  labour  market  development.   •  The  InterVenture  management  fee  applies  to  all  employees  and  comes  on  top  of  the  direct   salaries.  All  components  are  shown  transparently,  which  allows  Mediatech  to  compare  the   performance  within  the  team,  manage  work  expecta<ons  and  reward  good  individual  results  –   the  same  way  as  with  in-­‐house  employees.       Page 3 of 4
  • 4. Everyday  Collabora<on   •  The  in-­‐house  and  nearshore  teams  are  technically  and  organisa<onally  completely  integrated.   They  work  together  in  a  mix  of  Scrum  and  Kanban  as  one  department.     •  All  colleagues  have  the  same  @mediatechsolu<ons.es  email  extension  and  are  connected  to  the   same  development  environment  via  dedicated  VPN  link.   •  Daily  morning  mee<ngs  via  video  conferencing  ensure  that  everybody  is  up  to  date  with  relevant   informa<on.   •  All  team  members  are  permanently  online  and  available  for  discussing  the  daily  issues.   •  The  local  team  lead  in  Belgrade  scales  the  addi<onal  informa<on  flow  with  the  CTO  in  Madrid   and  makes  sure  that  all  tasks  are  correctly  understood  and  put  into  perspec<ve  with  the  “big   picture“.     •  Weekly  internal  briefings  between  all  colleagues  and  the  InterVenture  Team  Management  ensure   that  poten<al  issues  of  any  kind  are  iden<fied  and  resolved  on  <me.   •  Occasional  in-­‐person  mee<ngs  in  Madrid  and  Belgrade  are  organised  to  op<mise  the  necessary   know  how  transfer  and  to  strengthen  the  team  spirit.   •  At  the  beginning  all  new  team  members  spend  two  weeks  in  Madrid  to  meet  other  colleagues   and  to  get  to  know  the  organisa<on,  products  and  processes.   •  All  members  of  the  Belgrade  team  work  permanently  and  exclusively  as  part  of  Mediatech.     MBO   •  We  use  in  general  Management  By  Objec<ves  ("MBO")  for  defining  objec<ves  for  the  developers   so  that  management  and  employees  agree  to  the  objec<ves  and  understand  what  they  need  to   do  in  the  organisa<on.       •  In  line  with  the  exis<ng  internal  processes  of  Mediatech,  it  has  been  agreed  to  have  an  annual   MBO  review,  which  allows  to  track  the  technical  but  also  personal  development  based  on  defined   and  reached  objec<ves  and  to  employ  corresponding  performance  incen<ves.  During  this  process   targets  for  the  upcoming  year  are  also  being  set.     Page 4 of 4