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Dynamics Day 2014: Microsoft Dynamics AX - Roadmap

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A look into Dynamics AX updates and community feedback as well as what new features and trends we will see for retail, call centre, warehouse management and service industries.

Dynamics Day is Australasia's leading event for users of Microsoft Dynamics. For those of you who couldn't make it along to the event, we have made all session content available online.

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Dynamics Day 2014: Microsoft Dynamics AX - Roadmap

  1. 1. Roadmap and update Dynamics AX Douglas Daley, Solution Specialist Angelo Jebamony, Solution Specialist
  2. 2. Technology trends Dynamics AX Roadmap and Update | 2
  3. 3. Pace of change 1.6 trillion 7 million 2 R&D Spend (as a % of GDP) Dynamics AX Roadmap and Update | 3
  4. 4. Dynamics AX Roadmap and Update | 4
  5. 5. Rainier AX ‘7’  New HTML5 UI  Looks like LCS  Functionality ~ R3: R3 brought forward the functional leap  Architecture update for cloud, browser based UI and development in Visual Studio  Timeline… we think deployments will start in 12-18 months Dynamics AX Roadmap and Update | 5
  6. 6. The AX R&D Feedback Community https://microsoft.qualtrics.com/SE/?SID=SV_8q8jSPfPyr1fDi5  For current AX Customers, ISVs, Partners, and End Users and Consultants with specific areas of expertise  Join areas of interest such as a functional domain, industry focus or technical focus  Apply to participate in upcoming private betas (such as the new CU8 release)  Share with the community through Connect and Yammer Dynamics AX Roadmap and Update | 6
  7. 7. Lifecycle Services http://blogs.msdn.com/b/lcs/  Cloud  Monthly releases Dynamics AX Roadmap and Update | 7
  8. 8. Project Sienna Access .Next  Rapid business user prototyping of connected apps  How can we get AX data into Sienna?  Excel via PowerBI or oData  Rest API atop SQL Server Dynamics AX Roadmap and Update | 8
  9. 9. Retail
  10. 10. Trending in AX for Retail Dynamic retail Devices that sell  Counter showrooming  Drive a better consumer experience  Increase conversion Engaged employees  Make people your advantage  Embrace a new workforce  Leverage social, mobile, and cloud “Omnichannel shoppers spend up to 50% more than single channel shoppers.” —IDC Retail Insights Employees with devices 50% more productive -2013 Forrester TEI Study Dynamics AX Roadmap and Update | 10
  11. 11. Trending in AX for Retail Dynamics AX Roadmap and Update | 11
  12. 12. Trending in AX for Retail  Loyalty rewrite – a global loyalty program  Global gift cards  Pricing and promotional flexibility  Call centre channel  Enterprise deployment and monitoring Dynamics AX Roadmap and Update | 12
  13. 13. Call Centre
  14. 14. Trending in Customer Service New retail channel Call Scripts Keyword search Margin Analysis Order Hold Cross Sell / Upsell Continuity orders Purge Sales History Customer Cases Customer Service Item Lists Direct Delivery Pricing control Enhanced payments Instalment payments Order events Detailed order status Advanced Notes Letter Templates Customer Statistics & More….. Dynamics AX Roadmap and Update | 14
  15. 15. Customer classification Recency, frequency, monetary (RFM) score Dynamics AX Roadmap and Update | 15
  16. 16. What you have just seen… Call Centre module  Retail channel – use retail catalogues and retail pricing  Keyword search  Sales order payments  Up-Sell and Cross-Sell functionality  Order holds  Margin analysis  Scripts for guided selling Dynamics AX Roadmap and Update | 16
  17. 17. Warehouse Management
  18. 18. Trending in: Warehouse management The value proposition ERP WMS TMS ERP WMS TMS Fully embedded solution – Real time – Visibility – One Source of the Truth Dynamics AX Roadmap and Update | 18
  19. 19. Reservation Hierarchy Soft vs Hard Reservations • Site • Warehouse • Batch • Location • Licence Plate Sales Order Reservation [Soft Reservation] Wave release to warehouse [Hard Reservation] Dynamics AX Roadmap and Update | 19
  20. 20. Trending in: Warehouse management Dynamics AX Roadmap and Update | 20
  21. 21. Trending in: Warehouse management Advanced Warehouse Management  Replaces the WMS II module  Enhanced reservation hierarchy  Advanced picking strategies including cluster picking  Advanced put away strategies  Cross docking  Licence plates and Inventory status added to inventory dimensions  Native Radio Frequency (RF) for hand-held scanners Dynamics AX Roadmap and Update | 21
  22. 22. Trending in implementations Rapid time to value and transparency  From workloads to incremental implementation models  Accelerated process frameworks  inSure Accelerators  Lifecycle Services BPM  Learning from agile  Daily meetings with a simple focus  Cyclic reviews answering 3 simple questions: Start, continue, stop  Lighter documentation styles: cards verse FDDs Dynamics AX Roadmap and Update | 22
  23. 23. Service Industries
  24. 24. Trending in AX for Service Industries CU6, CU7 and R3  Make it easier to create and estimate projects  Make it easier to resource projects  Make it easier to track progress and manage budgets and forecasts Dynamics AX Roadmap and Update | 24
  25. 25. What we saw Improved estimation, resource management and tracking  New hierarchical WBS  Automatic scheduling  Task dependency mapping  Automatic estimate creation  A single screen for estimating tasks and expenses  Flexible resource search  Visual availability  Soft and hard booking at project or assignment level  Analyse budgeted and forecasted costs and effort from a single form  Perform earned value reporting Dynamics AX Roadmap and Update | 25
  26. 26. Thank you Email: douglas.daley@intergen.com.au angelo.jebamony@intergen.co.nz Twitter: @TeamIntergen

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