The document discusses Microsoft Dynamics 365 and its features. It describes how Dynamics 365 provides a common application platform with PowerApps, Microsoft Flow, and a common data model. It can connect different business systems and data sources. Dynamics 365 includes solutions for sales, customer service, field service, operations, and more. It also discusses how users can consume Dynamics 365 through different pricing plans and licences. For existing Dynamics users, it explains they have a choice to stay on their current version or transition to Dynamics 365.

2. What is now proved was once only imagined – William Blake

3. What is now proved was once only imagined – William Blake
Engage your
customers
Transform your
products
Optimize your
operations
Empower your
employees

4. Autonomous vehicles
Machine learning
Connected devices
Application to application connectivity
Contextual corporate
knowledge
Artificial Intelligence
Data insights & advanced analytics
Unmanned aerial vehicles
Pervasive Mobility and access
Biometrics, multi-factor authentication
Predictive business systems
Social integration
Crowd-sourced resolution
Electronic collaboration
solutions
Wearable device feedback
Blockchain
Augmented reality
Bots

5. “Attention economy” – Ray Wang

6. What’s happening in this session?
• Dynamics 365 unplugged
• Look at some of the features
• How to consume it
• What happens if I’m a Dynamics User?

7. Dynamics NAV, AX and Dynamics 365
* Cloud clients transition on renewal date to D365, for Dynamics CRM
and AX on premise, on going support provided for the platform – see
long term support commitments from Microsoft for details

8. Dynamics NAV, AX and Dynamics 365
* Cloud clients transition on renewal date to D365, for Dynamics CRM
and AX on premise, on going support provided for the platform – see
long term support commitments from Microsoft for details

9. Dynamics 365 Unplugged

10. What your users want
Single sign on,
one place to
access all of my
apps
Information is
presented to me
when I need it, in
the app that I am
working in
Business
processes span
business systems,
I need greater
visibility
I want to make it
easy to interact
with business
systems
I want a common
data set to create
meaningful
outcomes
But unfortunately …
I don’t have
access to the back
office systems I
need access to
Sales gets apps,
but no one else
has them.
A simple task
takes a lot of
time because of
the systems
I have multiple
logons, no easy
way to access all
corporate systems
I want to learn and
gain insights from
the information I
capture
I don’t want
multiple SaaS
platforms
I have to
integrate all of
my business
systems
Business
processes are
disjointed and
not efficient
Users finding
credit card
solutions on the
Internet –
disjointed
Data is duplicated
in all systems, no
single source

11. CRM ERP

12. CRM ERPMicrosoft
Dynamics 365

13. Microsoft
Dynamics 365
Common application platform: PowerApps, Microsoft Flow, Common Data Model
Microsoft AppSource

14. Microsoft
Dynamics 365
A platform that connects stuff to make it just work without months of Development…
Solutions that are specific for my business, so I can buy rather than build
Make sense of all your
data – Dashboards,
Graphs, Trend analysis
Our everyday tasks:
Word, Outlook, Excel &
PowerPoint as well as
collaboration tools like
SharePoint, Yammer

15. Let’s take a look at
Dynamics 365

16. Microsoft
Dynamics 365
Common application platform: PowerApps, Microsoft Flow, Common Data Model
Microsoft AppSource

18. Support for the business process from Lead to Invoice
Master Data Transactional Data
Lead Opportunity Quote Order Sales Order Fulfillment Invoice
Customer
Data
Customer
Data
Product *
Released
Products
Order and
Line Items
Sales
Order and
lines
Shipment
updates
Order
Status
Invoice
settlement
Invoice
Status **
* Simple products only – no product configuration
Pricing defined in CRM and added to AX with order data
CRM AX

20. Support for the business process from Lead to Invoice
CRM AX
Lead Opportunity Quote
Order
(New/Active)
Order
(Fulfilled)
Order
(Invoiced)
Invoice
Opportunity
Released
Products
Sales
Order
(Open)
Sales
order
(Delivered)
Sales
order
(Invoiced)
Invoice
Nancy - Sales Rep
Susan – Order
Processor
Sammy -
Shipping
Arnie - Accounts Receivable
Status
update
Status
update
Sales
order
creation
Invoice
sync or
link/viewe
r
Released
products from
AX used for
product line
items on
opportunity
Customer
For new
customers, these
are created to
support the order
creation in AX
Read
only Edit

27. Microsoft
Dynamics 365
Common application platform: PowerApps, Microsoft Flow, Common Data Model
Microsoft AppSource

28. One destination for business users to discover, trial, and acquire line-of-business apps
Simplifies the discovery,
trial, and acquisition of
line-of-business apps
An ecosystem to help
business users get started
using apps faster
Helps business users do
more with their existing
Microsoft apps

30. What about every
other need your
business faces?

31. Connect to existing
systems and data
sources
Microsoft PowerApps is a service for creating and
using custom business apps across platforms
Build apps and
workflows without
writing code
Publish apps
instantly for web
and mobile

34. Microsoft
Dynamics 365
Common application platform: PowerApps, Microsoft Flow, Common Data Model
Microsoft AppSource

35. How do you consume it

36. How do you consume it
Pricing Simplified
1
2
3
Users that can see everything in Read-Only
but carry out a few key functions
Users that can use all the functionality of 1
App only (e.g. Field Service) but nothing else
of the platform
Users that can use EVERYTHING across ALL
Apps (PowerApps, Operations, Sales, Field
Service, Etc, Etc)
Team Member
App User
Plan User

37.  UNCONSTRAIN EMPLOYEES:
 UNLIMITED EXTENSIBILITY
 FUTURE PROOF:
 LOWER TCO ON PLAN 1:
CURRENT CRM COMPONENTSNEW APPS
$
CURRENT
CRM + NEW
APPS
PLAN 1 +
OPERATIONS
 INCREASE INSIGHTS:
 EXTENSIBILITY
 NO DOUBLE LICENSING:
$
CURRENT
‘AX7’

38. So how do you transition?

39. Dynamics 365 Transition
We use Dynamics now, how do we transition?
Now
H2
2017
CRMOL*
and AX
Users
NAV Users
Choice
Stay as you are
Switch to D365 for Enterprise
Choice
Stay as you are
Implement D365 for Financials
* CRMOL will transition on
their renewal date

40. Dynamics Day 2016
Tamzin’s what
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