Keep pace with new technologies and changing customer demands while maintaining data security. Convergence allows for faster learning and adaptation compared to competitors through empowering employees with technology to better serve customers.

1. Keep pace
with
multitudes
of new
platforms
and cloud
services?
Keep
pace with
new
entrants
to
market?
Keep
pace
with the
expectat
ions of
our own
staff?
Keep pace
with
customer
demands
and market
expectation
s?
Keep our
data and
IP safe
whilst
keeping
pace?
Why Convergence?

2. What do you want from today?

3. HOW FAMILIAR IS THIS IMAGE?

4. “The ability to learn (and
move) faster than your
competitors
is the only sustainable
competitive advantage.”
ARIE DE GEUS

12. “Whether you think you can, or
whether you think you can’t,
you’re right.”
HENRY FORD

13. “We cannot solve our
problems with the same
thinking we used when we
created them.”
EINSTEIN

14. How are we going to use
technology to empower people?
Every piece of technology
should help embellish the
capability of human beings.
SATYA NADELLA, ENVISION, SEPTEMBER 2017

16. ENGAGED
Customer engagement,
acquisition, retention
EMPOWERED
Improved business
operations, productivity
& efficiency
ENABLED
Smart, modern,
secure and nimble
business

17. ENGAGED
Customer acquisition,
engagement, retention

18. 1
EMPOWERED
Improved business
operations, productivity
& efficiency

19. 1
ENABLED
Smart, modern, secure
and nimble business

20. What are you going to do?