Signal enables the public safety and emergency management community to better understand and incorporate social media information through filtered lists and visual mapping. Examples of its use include monitoring: • Keywords of interest • People of interest • Locations of interest • Incident impact • Response impact • Community welfare • Misinformation • Health situations such as pandemics • Major overseas events or situations where nationals may be in danger.

1. Social Media Monitoring
Designed for public safety and emergency management
The New Zealand and Japanese earthquakes, the 2011 Signal enables the public safety and emergency management
community to better understand and incorporate social
London riots and the 2012 movie theatre shooting in
media information through filtered lists and visual mapping.
Aurora, Colorado illustrated that social media is the Examples of its use include monitoring:
‘go to media’ for many people. • Keywords of interest
This use of social media poses an opportunity and a challenge • People of interest
for authorities. Posting of pictures and videos and sharing of • Locations of interest
information provides situational awareness. As a result social media
• Incident impact
can provide vital real time reporting to emergency managers and
emergency operations centres (EOC). However, the ever increasing • Response impact
volume of information can be staggering and therefore difficult • Community welfare
to manage: • Misinformation
• Every minute over 500,000 tweets are sent • Health situations such as pandemics
• 250 million photos are updated daily • Major overseas events or situations
• One out of every eight people in the world are on Facebook. where nationals may be in danger.
Public Safet y Emergency Management Business Continuit y Management
Day to day • Respond to criminal activity • Identify and correct misinformation • Horizon scan
• Identify locations • Monitor preparedness • Facilitate awareness
• Anticipate criminal activity • Horizon scan for reported events • Monitor risks to infrastructure
• Gather evidence • Improving community relations
• Understand networks • Monitor online discussions
• Identify persons of interest
• Criminal profile building
Incident/event • Identify nature, location of event • Integrate information into EOC • Provide better level of care to employees
• Identify people and/or communities in need • Identify and correct misinformation • Understand stakeholder location and health
• Increase understanding of impact of • Improve situational awareness • Respond quickly to awareness and opinion
response • Monitor geographically dispersed
• Identify gaps in response team members

2. New Zealand Police sought the capability to monitor social media communications that could pose a threat
to public safety at one of the biggest sporting events in the world. They worked together with Intergen, three-
time New Zealand Microsoft Partner of the Year, to develop and deploy a social media monitoring tool for the
tournament’s six week duration. New Zealand Police continue to assist with Signal’s development to ensure
it meets on-going requirements.
Signal offers three key benefits:
1. Easy 2. Robust 3. Powerful
Easy to set up and easy to use. Secure storage of customiseable Extensive number of users and
Simple as using keywords in duration with Azure’s guaranteed searches producing real time
web search, and mapping uptime to provide a strong intelligence for decision making.
results down to a location level. audit trail.
Signal provides a proven solution specifically designed for the public safety and
✓✓ Track geolocation
emergency management sector that is robust and affordable. Signal has been ✓✓ Mapping
effectively used at two of the world’s biggest sporting events in 2011 and 2012. ✓✓ Real-time monitoring
Signal operates an extensible model that Signal is offered as Software as a ✓✓ Multi-user
allows for integration of additional social Service-based subscription integrated into ✓✓ Extensive search
media networks. It is a secure social media Microsoft Azure or can be deployed on
✓✓ Data archiving
monitoring tool that filters by keywords user’s premises for absolute security and
and locations with GPS tracking for real control. To enhance the common operating ✓✓ Deployment options
time intelligence. picture Signal can be integrated with other ✓✓ Proven.
EMIS solutions such as NC4’s Esponder.
Contact: signal@intergen.co.nz
www.intergen.co.nz/signal