Intranets and hybrid search - use search to bridge the “great divide” so your users find what they are looking for
•
0 likes•451 views
Presented by Mikael Wendelius (Findwise) & Jeff Fried (BA Insight) at Intranätverk 2016: Stockholm, 20 October. Intranets and hybrid search – use search to bridge the “great divide” so your users find what they are looking for! Jeff Fried and Mikael Wendelius show how hybrid search can drive a great intranet experience. They demonstrate this using SharePoint and Office 365, and illustrate the benefits and pitfalls with case studies.
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Viewers also liked
Viewers also liked (12)
Similar to Intranets and hybrid search - use search to bridge the “great divide” so your users find what they are looking for
Similar to Intranets and hybrid search - use search to bridge the “great divide” so your users find what they are looking for (20)
More from Intranätverk
More from Intranätverk (20)
Recently uploaded
Recently uploaded (20)
Intranets and hybrid search - use search to bridge the “great divide” so your users find what they are looking for
- 1. Intranets and hybrid search - use search to bridge the “great divide” so your users find what they are looking for!
- 2. THE BEST OF THE BEST
- 4. About Mikael Wendelius Business Area Manager - SharePoint and Office 365 Microsoft Business Value Planning Services Architect Working with SharePoint since 2003 and Office 365 since 2011 mikael.wendelius@findwise.com https://se.linkedin.com/in/mikaelwendelius Specialists in Search and Findability since 2005
- 7. Search is not stationary
- 9. I can’t find what I´m looking for.
- 10. INFORMATION FIND
- 12. INFORMATION ACT
- 13. INFORMATION Design and build suitable IT-solution FINDABILITY ANALYSE ACTFIND Plan operations and support business organization
- 15. • Overall business goals? • How do we measure our goals? • How do the users take part of the information? • How do we help our users find the right information? • Which tools and applications are provided? • How does our tools collaborate ? • Where do you store information? • Information lifecycle management? • Who is responsible for information assets? • Who creates new information?
- 17. Example: the Challenge Users searching for content couldn’t connect the dots, were missing the context and only found incomplete content sets No document found Incomplete document sets Inconsistent filing & metadata
- 18. Facebook twitter You Tube LinkedIn RSS Google Docs BaseCampDropBoxWeb Hosting Yammer SharePoint Exchange File Servers Alfresco CRM ERP Planning Portfolios Unless the user knew where to look for content, they were not finding relevant information Challenge: No easy way to search in one place for our content
- 19. Consolidate into 2 Cloud + 3 on-premises repositories Connect to create a unified view Standardize with metadata Iterative solution – successive phases
- 21. Bridging across Silos of knowledge workers regularly access 4 or more systems to get the information they need to do their jobs 61% regularly access 11 or more systems of a typical knowledge worker’s day is spent looking for and consolidation information spread across a variety of systems 36% 15%
- 22. Benefits of Intranets in O365 - financial - flexibility/agility - innovation - operational
- 23. Search Provides a Unified View
- 24. Intranets and hybrid search - use search to bridge the “great divide” so your users find what they are looking for!
- 25. “Classic” Hybrid Search is Federated not a single result set OOB
- 28. Findability day.com Findwise bloggGBGNAS External sources SharePoint 2013/16 SharePoint OnPrem CLOUD SSA Demo setup - Search solution in Office 365
- 37. Benefits of Cloud Hybrid Search 2) Makes finding content easy, wherever the content lives 1) Simpler, easier, and less costly to run search
- 38. Reduce your footprint Servers Volume of Content (indexable items) Pattern On-prem Search Farm Cloud Hybrid Search 0-10 million items small 4 App + 2 DB 1 or 2 10-40 million items medium 12 App + 2 DB 2 40-100 million items large 28 App + 4 DB 2 400 million items XL example (SP2016) 86 App + 4DB 2 or 3
- 39. External Content (on-premises and/or in the cloud) SharePoint Server (On-premises or Hosted) Office 365 SharePoint Online Content Onedrive for Business Content Connectors SharePoint Content Adding External Content Cloud Hybrid Search
- 40. • – – • – • – Case Study: Cloud SSA, external content Large global company in materials science
- 41. Case study: SJ – search based application
- 42. Findability day.com Findwise bloggGBGNAS External sources SharePoint 2013/16 SharePoint OnPrem CLOUD SSA Demo setup – Search based applications
- 51. Findability day.com Findwise bloggGBGNAS External sources SharePoint 2013/16 SharePoint OnPrem CLOUD SSA Demo setup - Findability using standard functionality in Office365
- 53. External blog SP OnPrem Yammer Yammer OneDrive SP Online OneDrive
- 54. Intranets and hybrid search - use search to bridge the “great divide” so your users find what they are looking for!
- 55. Why Can’t Everything in an Intranet be Dynamic? • News • Forums • Content • Navigation • Tools/Applets • Analytics IT CAN
- 56. Nearly every Intranet will need to add 1. Connectivity Connectors to content & systems outside of O365 3. Context Personalization through behavioural information 2. Structure Information Architecture & Tags for navigation & findability
- 58. INTRANET ELEMENTS WITH O365 News Keeps employees informed by targeted, easy to publish articles. Tools & Quick Access Accessible and rapid access with single sign on to key tools/apps. Leadership Messaging Amplifies reach and impact of leader communications. Shared Stories Giving employees a voice and way to share with the organization. Mobile Experience Provides the Intranet to employees anywhere at anytime, and on any device. Events Shared calendar experiences to stay up to date on corporate and divisional events. Enabling Recognition Foster a greater collaborative culture with peer to peer praise. Enterprise Social Integrate and enhance from commenting to interactive polls. Intranet Search Powerful full text search available across the entire Intranet and in specific collections. Video Storage, conversion and optimized playback of video. Photos Providing rich galleries. Information Architecture Foundational for the Intranet and ECM and includes site, file, and sensitive data classification, planning and defining audiences, site templates, page templates, content types and much more. Flexible Navigation Powered by metadata, site structure or search. Actionable Analytics Provide actionable insights based on usage. People Search Intuitive, intelligent and modern people search experiences. People Spotlights Celebrating talent/connecting people within the organization. Courtesy of Richard Harbridge, 2tolead
- 62. Questions
- 63. Preview of trends from Enterprise Search & Findability Survey 2016
- 64. After 5 years one trend stands out from the rest STRATEGY! Percentage of respondents with a Search and Findability strategy
- 65. A strategy affects the ability to get a budget Percentage of respondents with a dedicated budget for improving search and findability
- 66. A strategy affects the ability to get internal resources Percentage of respondents having a dedicated team/ resources to work with search and findability
- 67. Organizations having a vision of what they want to achieve with search, can easier motivate the necessary investments, especially in staff