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Data, AI & Continuous Reskilling: The Future of Workforce Development

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It takes an average of 42 days to fill an open position. In many cases, it takes A LOT longer. But, once they’re hired, how long does it take for a new employee to become productive? Weeks? Months? Years? In a world rife with disruption, organizations can rarely afford to add risk to their business by waiting that long. To stay agile, your workforce development strategy must evolve so you can build the talent of tomorrow by reskilling the employees of today.

This presentation explores the ways successful organizations are rapidly reskilling their workforces to address high priority business challenges. We discuss the role of data in modern talent development and how it can be used to identify and close critical skill gaps. We’ll explore a range of potential artificial intelligence applications that can help you scale and personalize your learning and support strategies. Participants leave this session with practical ideas for how they can proactively future-proof their organization against the always-changing nature of employee knowledge and skill requirements.

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Data, AI & Continuous Reskilling: The Future of Workforce Development

  1. 1. Data + AI + continuous reskilling The future of workforce development
  2. 2. JD Dillon Chief Learning Architect Principle + Founder
  3. 3. How long does it take you to fill an open position? 2019 Deloitte Human Capital Trends Report
  4. 4. Pexels 42 6.6million US job openings Hire Vue (2019) US Department of Labor (March 2019) days
  5. 5. Business moves at a dizzying pace.
  6. 6. The half-life of a professional skill is 5 years.
  7. 7. Typical recruitment cycle
  8. 8. Automation is fundamentally changing the nature of work. McKinsey – Susan Lund (2019) 50% of the tasks people do today can be automated. Only 5% of jobs can be entirely automated. Pixabay
  9. 9. By 2030, demand for human skills will grow across all industries by 26% in the US and by 22% in Europe. ManpowerGroup: Humans Wanted (2019)
  10. 10. It’s impossible to future-proof your business. Pexels
  11. 11. Pixabay The most successful organizations will be those that can learn the fastest.
  12. 12. Reskilling has become a growth imperative for organizations, many of which have seen positions go unfilled for months or years for lack of the right talent to fill them. 2019 Deloitte Human Capital Trends Report
  13. 13. 2019 Deloitte Human Capital Trends Report Reskilling Aligns with employee development as primary expectation and differentiator Addresses a key challenge for 49% of organizations that lack processes for identifying and moving talent internally 1/6 the cost of hiring an external candidate
  14. 14. HR must become more agile in their practices to foster reskilling and enable people at the speed of business.
  15. 15. Pexels
  16. 16. Events Online Content Experience Messaging Traditional training approach
  17. 17. Enabling capability in today's workplace requires a fundamental mindset shift.
  18. 18. • is a critical part of the workflow • takes advantage of the full ecosystem • applies data to guide and accelerate decision-making • provides a personal experience at scale • drives clear business impact • fosters ongoing organizational agility A modern learning approach
  19. 19. The #1 barrier to employee development is time.
  20. 20. Content Experience
  21. 21. Shared Knowledge Performance Support Reinforcement Coaching Pull Training Push Training AVAILABILITY PRIORITY NEED NICE
  22. 22. Reinforcement Analytics Motivation Practice Shared Experience Community of Knowledge Events Online Content Experience Messaging Knowledge Growth Business Results Continuous learning experience Coaching
  23. 23. ServiceSafetyProductsBrand 20% 75% 55% 60% ServiceSafetyProductsBrand 65% 75% 5% 20%
  24. 24. ServiceSafetyProductsBrand ServiceSafetyProductsBrand SUSTAINED CAPABILITY
  25. 25. TIME CAPABILITY How people THINK learning happens
  26. 26. TIME CAPABILITY What ACTUALLY happens as people develop
  27. 27. Individual Need Scale
  28. 28. ADOPTION VALUE End User Administrator Personalization Chatbots Search Content Recommend Smart Assistants Smart Coaching Skill Recommend Content Tagging System Administration Content Authoring Impact Analysis Gap ID Expertise Matching Translation
  29. 29. Adaptive learning The purposeful use of data, technology and content to provide the right support at the right time and help an individual employee improve their workplace performance.
  30. 30. Data Pexels
  31. 31. Learning Measurement Today The Kirkpatrick Model
  32. 32. Multi-dimensional DATA profile Who is this person? Demographic What has this person reviewed? Consumption What is this person doing on the job? Behavior What impact is this person having on the business? Results What else is happening around this person? Context What does this person say they want/need? Feedback How does this person engage with the org? Connections What does this person know right now? Knowledge
  33. 33. Pexels Pixabay
  34. 34. Going beyond Kirkpatrick … Employees engage + enjoy Employee knowledge and skills grow Employees change behavior Business impact tied to learning REACTION LEARNINGOUTCOMES BEHAVIORS Adjustments made based on identified performance gaps ADAPTATION
  35. 35. Pexels
  36. 36. Determine Priority Log in to Platform Deliver Experience Update Manager Reporting UPDATE DATA FOR NEXT SESSION
  37. 37. YES Meet Threshold? Observe Performance Behavior Deliver Experience NO Deliver Refresher Notify Manager
  38. 38. Improved data practices can: • Enable AI opportunities • Personalize and adapt learning and support experiences - at scale • Proactively identify individual and organizational challenges • Objectively spotlight top performers Pexels
  39. 39. iStock Trust Value Transparency Accountability Agility
  40. 40. Pexels How do we get people to start thinking differently about talent development?
  41. 41. Make the shift FAMILIAR Craft a continuous EXPERIENCE Find the DATA Make it ok to PERSONALIZE Identify right-fit TECHNOLOGY Start with small EXPERIMENTS Focus on empowering the PERSON Shifting the Organizational Mindset
  42. 42. Corporate Culture & Values Customer Service Loss Prevention Standards of Practice Safety Systems Onboarding Coaching & Leadership Sales Quality Assurance $ Continuous learning will ensure employees develop the skills needed to keep pace with the ever-changing business world.
  43. 43. Development is not a set path. Learning cannot be scheduled months in advance. Reskilling does not end.
  44. 44. The future of talent development is an agile, data-enabled experience that balances the needs of the individual with the priorities of the business.
  45. 45. TAKE5your monthly burst of microlearning Keep pace with the evolving L&D profession with a curated selection of resources, articles, events + a featured video – all in less than 5 minutes per month.
  46. 46. @JD_Dillon JD Dillon
  47. 47. Data + AI + continuous reskilling The future of workforce development