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How are your staff and students using digital?

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A presentation at Connect More in England (Manchester), 27 June 2019.

Speaker: Sarah Knight, head of change - student experience, Jisc.

It is anticipated that, within 20 years, 90% of jobs will require digital skills, so it’s important that universities and colleges are in a good position to prepare today’s students for tomorrow’s workplace. Understanding how students use technology and their attitudes towards its use in learning is a good place to start.

As universities and colleges are investing large sums of money into their digital environment, how do we know if this investment is being realised by staff and students using the technology effectively? In this hands-on workshop, delegates will have the opportunity of using tools and resources to support them with gathering evidence of how staff and students are using technology.

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How are your staff and students using digital?

  1. 1. London – 11 June How are your staff and students using digital? Ruth Drysdale and Sarah Knight, Jisc
  2. 2. Overview of the session • Background and context to digital experience insights • Hands on activities – choose 2 of the following 15 minute activities: 1. Digital experience insights staff and student surveys 2. Jisc NUS Roadmap for supporting students to improve their digital experience and university 3. Enabling an excellent digital experience guidance for engaging senior leaders and informing digital • Feedback and close https://digitalinsights.jisc.ac.uk
  3. 3. Hearing from you… How do you gather evidence of your staff and students’ expectations and experiences of technology? www.menti.com Code 67 06 17 3 https://digitalinsights.jisc.ac.uk
  4. 4. Why evaluate the impact of digital technologies with the student and staff? • Investments in digital learning as well as physical campus • Within 20 years, 90% of jobs will require digital skills • We need to ensure that students and staff are aware of, and engaged with the digital environment So we need evidence to support: • Return on investment • Identification of skills gap • Impact of the implementation of institutional digital strategy • Benchmark against other universities and colleges
  5. 5. Digital experience insights https://digitalinsights.jisc.ac.uk ‘The overall impact of running the insights service for our institution is significant. The service has given us a source of evidence which we have used to build business cases, secure investment and lead transformation - safe in the knowledge that transformation is being led by the student voice and the student expectation.’ Richard Aird, head of customer service, information services, The University of Stirling Our digital experience insights surveys provide powerful data on how your students and staff are using the technology on offer
  6. 6. What is digital experience insights? 1. A tried and tested student survey (been running past three years) and new teaching and professional services staff survey, made up of: - Closed questions that can be benchmarked - Open questions for local analysis - Add or customise further questions 2. Provides a full student and staff engagement process, governed by our guidance 3. A community of practice 4. Compare student feedback with teaching staff and professional services staff views and organisational factors
  7. 7. Insights report 2018 • Our 2017-18 student survey collected data from a total of 37,720 students - 14,292 FE learners - 23,428 HE students • 36 FE colleges,4 sixth form colleges and 43 universities – approximately 16% of UK colleges and 30% of UK universities • Report of 2018 insights findings: ji.sc/dig-exp-insights- survey-18 • At a glance: summary of 2018 insights findings: ji.sc/dig-exp-insights-summary-18 37,720 students surveyed across 83 UK institutions
  8. 8. Staff insights 2018 pilot report http://bit.ly/DEI-reports • Four colleges and 11 universities across England, Scotland and Wales piloted the surveys • 376 college responses • 1,545 university responses • The survey contained 17 items (mini-survey) or 47 items (full version) • Core questions were benchmarkable • Customisable questions 1,921 teachers surveyed across 15 institutions as a pilot
  9. 9. Resources to support an excellent digital experience • Jisc NUS roadmap for supporting students to improve their digital experience at university and college • Exploring the student digital experience: student, staff and organisational factors • Enabling an excellent digital experience guidance for engaging senior leaders and informing digital (FE and HE versions) Available from http://bit.ly/insightsreports
  10. 10. Group activities 1. Using the digital experience insights surveys • HE Student: bit.ly/digifest-he-student • FE student: bit.ly/digifest-fe-student • Teaching staff: bit.ly/digifest-teaching-staff 2. Using the Jisc NUS Roadmap for supporting students to improve their digital experience and university 3. Using the Enabling an excellent digital experience guidance for engaging senior leaders and informing digital strategy 4. In your groups share your ideas on how you could use these resources in your own college or university and be prepared to feedback on the resource you found most useful10 You have the option of selecting 2 out of the 3 15 minute activities
  11. 11. Feedback and discussion www.menti.com Code 67 50 91 • Why did you find it useful? • How would you see this working in your context? Which resource did you find most useful? https://digitalinsights.jisc.ac.uk
  12. 12. Follow developments • Digital experience insights https://digitalinsights.jisc.ac.uk • Sign up to run insights surveys: https://digitalinsights.jisc.ac.uk/subscribe/find-out-more/ • Reports of 2018 insights findings: http://bit.ly/insightsreports • Jisc NUS Roadmap for supporting students to improve their digital experience and university: http://bit.ly/insightsreports • Enabling an excellent digital experience guidance for engaging senior leaders and informing digital: http://bit.ly/insightsreports • Case studies on institutional use: http://bit.ly/insightscase • Join the insights community of practice online community https://digitalinsights.jisc.ac.uk/our-service/community-of-practice/ Digital experience insights https://digitalinsights.jisc.ac.uk
  13. 13. customerservices@jisc.ac.uk jisc.ac.uk Thank you Clare Killen Content curation manager clare.killen@jisc.ac.uk M 07776 659395

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