1. Jean-Pierre De Klerk
Gender: Male
Age: 25
Nationality: South African
Address: 9 The Oaks
Church Street
Durbanville
Cape Town
ID: 9008165166087
Mobile: 072 423 1818
E-Mail: jpdk247@gmail.com
Driver’s license: Car and bike
2. Company: Stones Durbanville
Position: Assistant Manager
Date: October 2015 – April 2016
Duties:
• Opening and closing of shop according to safety and security
criteria
• Customer centricity/ safety
• Inventory of products
• Issuing of stock to bartenders
• Final cash up, payouts, salaries, pay-ins
• End of day reporting on shop activity and productivity
• Final day cash ups and final cash up reporting, recording and filing
• Trouble shooting and management of staff by adopting a
leadership role that empowers staff
• Daily run of the mill management duties
• Clear understanding of PLU system
• Shop Maintenance
• Maintenance recording and reporting
• Cashing up bartenders and Grandslots machines
• Pool table clearing and servicing once a month
Company: Café Fino
Position: Shop Manager / catering manager
Date: October 2013 – September 2015
Duties:
• Opening and closing of shop according to safety and security
criteria
• Shop/kitchen setup is done according to criteria that allows for a
conducive to a staff and patron friendly environment
• Customer centricity
• Inventory of products
o Internal requisition processing, documentation and filing
• Invoicing, capturing and filing
• OHS Documentation Management
• Reviewing, compiling and applying the shop records for:
o Receiving Stock
o Cooking temperatures
o 30 Minute hand sanitizing
o Food prep cooling
o Vegetable sanitizing wash
o Oil Management
o Thermometer Verification
o Fridge / freezer temp
3. o Food thawing records
o Dishwasher temp. This includes descaling
o Catering food sample
o Thermometer Verification
• Stock labeling
• Cleaning checklist
• Staff hygiene checklist
• Final cash up, payouts, salaries, pay-ins
• Cash up documentation
• End of day reporting on shop activity and productivity
• Final day cash ups and final cash up reporting, recording and filing
• In house auditing with regards to:
o Documentation
o Processes
o Policies
• OHS Representative (training on wits campus) (Certificates invalid
off campus)
• First aid representative level 1 (Certificate invalid off campus)
• Management of staff by adopting a leadership role that empowers
staff
• Catering and event food,setup,breakdown coordinator
• Daily run of the mill management duties
• Clear understanding of Gaap,POS
• Shop Maintenance
• Maintenance recording and reporting
• Cashing up waiters (first and second shifts)
Company: Absa Insurance Company
Position: Claims consultant
Date: February 2013- October 2013
Duties:
• Responsible for the application of the correct process within the
mandated turnaround times with regards to providing feedback on all
queries and complaints. The turnaround times are governed by the
various service levels that have been signed off and agreed upon
• All efforts must be directed towards achieving operational business
targets as set out and explained by management. by following the
measures implemented in order to improve productivity.
• Registration of a new claim.
• When a claim settlement is proposed in order to indemnify an insured,
the proposal must be in line with the most cost effective settlement
method and in accordance with directives as set out by the
4. Procurement dept. Where necessary and appropriate, replacement of
goods must take precedent over cash settlements.
• Apply the correct procedures when arranging car hire.
• All service provider invoices must be settled within agreed SLA of
receipt to ensure that 'early settlement'-discounts offered by service
providers are capitalized on.
• Execute the salvage recovery process and payment of release fees
• Forward all claims with a liability aspect to the Recoveries and Third
party department.
• Combat fraud by ensuring strict compliance to mandates, set
procedures, philosophies and Company rules and regulations.
• Receive and process all incoming documentation
• Conduct a detailed verification of the policy holder's coverage.
• Capture all the relevant claim information accurately.
• Capture all information relevant to the claim on the policy
administration system.
• Evaluate the loss adjustors / assessor's report and decide whether to
indemnify the client or not.
• Receive and process all incoming documentation pertaining to the
notification of a new claim by receiving the mail and action the
document within the prescribed turnaround time as documented in
various service level agreements
• Conduct a detailed verification of the policy holder's coverage by
reading, assessing and interpretation of the relevant policy wording
applicable to a specific claim.
• Capture all the relevant claim information accurately on the policy
administration system (currently Asti) in order to register the new claim
by following the screen prompts on the system.
• Investigate the merits of a specific claim and determine if the services
of an assessor/ loss is required
• Appointment of suitable assessors to perform further investigations,
where necessary
• Mitigate the risk of long outstanding claims by maintaining an adequate
diary system
5. Company: Absa idirect
Position: QA /QF(Quality assurance/ Quality Fulfillment)
Date: November ’11- August ‘12
Duties:
• Conduct quality checks on service delivery, risk and compliance
when conducting call assessments on all inbound and outbound
calls, in order to identify training and coaching needs.
• Conduct weekly calibration sessions, where assessments are
conducted with Service Department, team members and team
leaders to ensure consistent, accurate and valid quality
measurements
• Compile and present reports and trends identified and focus areas
using web based measurement tools designed to set criteria.
• Conduct quality checks on service delivery on product and
underwriting information when conducting call assessments on all
inbound and outbound calls, in order to identify training and
coaching needs.
• Non-adherence of compliance and authentication to be escalated
as identified during quality checks to the Compliance office and
quality assured team leader in order to mitigate risks in the
business.
• trends for business Identified and Analysed and presented to
quality assured team leader and business
• Risk to be mitigated and controlled on all process improvements
and trends identified
• Provide valuable recommendations of quality measurement
findings to the Absa short term insurance business in order to
improve business process efficiency when identified through
adherence measurements
• Monitor agent and client interaction to ensure business is
conducted in a manner that is aligned with all applicable laws
(FICA, FAIS), regulations, group policies and procedures.
• Remain well-informed of all changes to policies, processes and
procedures
• Daily feedback to be provided to agent being evaluated as well as
respective team leader and quality assured team leader by using web
based measurement tools designed to set criteria.
• Coaching to be conducted to assist with common errors and trends to
ensure improvement of quality and service.
• Training to new recruits on quality assurance web based
measurement tools designed to set criteria.
• Coaching on errors made that was highlighted during an
assessment when using web based measurement tools designed
to set criteria.
• Drafting of the following documents:
o Confirmation of cover
o Claims history
6. o No claims
o Non claiming
o Tax letter
o Territorial letter
o Capturing returned mail
o Retrieving Calls for claims consultants and loss
adjusters
Company: Absa idirect
Position: Lead Warmer-Sales consultant
Date: December ‘10– November ‘11
Duties:
• Advising clients
• Selling policies
• Following the correct underwriting procedures
• Reinstatement of policies
• Cancelation of policies
Company: Absa Clearwater branch
Position: Client Services Clerk/ Cheque Book library custodian/ surveillance
tape custodian
Date: 01 October ’09 – 30 October ‘10
Duties:
• EFT transactions
• Card applications & Issuing
• Solving queries at point of contact
• Debit order reversals, stop payments & tracing of unknown debit
orders
• Flexi reserve appl & Drawings
• Logging of cases
• Issuing & ordering of Cheque books
7. • Management of cheque book library
• Drawing of cheque book listings(Chqq Ord, CQL 001 -003 -004
-459 -563)
• Assisting clients at the ATM & Self Help Kiosk
• Assisting clients standing in the queue
• Drawing of statements (pin pad, presentation, credit card history,
archived, Itax & loan statements )
• Linking and de-linking of accounts
• Digital and product sales
• Creation & deletion of beneficiaries
• Protecting clients information
• Credit card collections
• Loading of signing authority
• Password and pin resets
• Adding & deletion of notices on accounts
• Enquiries on EFT transactions
• Track and trace of credit cards
• Chip card maintenance
• Site search
• Changing of domicile branch
• Acknowledgement of chip cards
• Deceased estates
• Changing of account details
Company: Raw Image Photography (Kodak Express Honeydew Village)
Position: Shop clerk/Stand in manager
Date: 01 Feb ’09 – 30 Sept ‘09
Duties:
8. • Following up on customers with whom we have done business with
• Following up on customers whom haven’t paid for our services yet,
as well as checking that they do so
• Product sales
• Customer assistance in any which way I can
• Photo slideshow projects in video format (new idea I made
possible at the branch)
• Helped to start a side business with employer by promoting sales
and the design of the website (pix2art.co.za)
TERTIARY EDUCATION
Institute: Millpark Business school
Degree: Banking Services and Advice (BSA NQF 5)
Qualifications: Action Training Academy – Emergency Evacuation Procedures 2011
Pm.Ideas – Report Writing 2011
AAA School of Design – InDesign 2013
Subjects: Financial Legislative Requirements
Financial, Banking and Insurance Concepts
Economic Fundamentals in the Investment Environment
Personal Financial Advisory Services
Fundamental Principles of Basic Accounting & Investment
Business Principles
Duration: October 2009 – October 2010
Secondary: Brackenfell High
Grade: 12 completed (2008)
ACHIEVEMENTS
Connect the dots:
Most digital sales and leads transferred for the month of September 2010
R5000 cash prize
South African Open(Kung-Fu tournament):
Achieved 1st 2nd and 3rd positions in respective categories
9. Rugby:
Played Catholic University School Dublin in 2006
Participated in the Paarl O/16 Rugby Tournament in 2006
Cricket-Participated in a Cricket Tournament in Durban in 2003
Swimming-Achieved 7 Diplomas at School Competitions
Volunteer Experience:
I volunteered at a non-profitable organization during the year 2007.
The focus of the organization was to help a struggling community and supply
blankets and clothes. This day was special to me as I spent a day with the
children and getting involved in various fun filled activities with them. The
experience made be both appreciative and humble.
SELF TAUGHT SKILLS
Assembling/ disassembling of Hardware
Trouble shooting
Programs used
Ally-Cad for Engineering Graphics and Design - Used in School Subject Tasks
MS Office
Outlook
Excel
Word
Publisher
Power-Point
Design Programs
Photoshop CS6
InDesign CS6
CorelDRAW X7
