1. Jack Williams
1855 Cutter Place
Oak Harbor, WA 98277
360.682.6785 - Home
714.812.0363 – Cell
Northwest Horticulture 05/07/2015 to 01/07/2016
Information Technology Manager
Reviewed and assessed the company’s current Network, Desktop, WAN and LAN configuration
and pricing plans, making suggestions to bring pricing while increasing the company’s
Worked with outside vendors to reduce monthly payments on Cellular, Microwave and Wired
connections to all three company locations.
Served as Project Manager for the transformation of the new SBI program which is now the
company’s primary program for all of its business needs.
Assessed their current server situation which included active Servers, Virtual Servers and Back-
up servers and suggested an overhaul and upgrade of the current items. With this upgrade we
purchased four new Dell Servers and one NAS. This upgrade moved several server licenses to
new servers and decommissioned servers that were not needed. Saving the company money on
server licenses that were not needed along with increasing its data storage capability.
Noticed that the company did not have a test environment with their SBI program development
company, I created a virtual test environment so that changes and upgrades may be tested by the
departments before being moved into the production environment. This saved the company
considerable man hours in unforeseen downtime due to SBI program updates and changes.
Prepared and presented a back-up and redundancy plan which led into the company’s current
Disaster Recovery plan (DR). This plan purchased four additional Dell servers with enough drive
space to mirror the current domain controllers and back-up domain controllers. This is something
the company did not have in place.
Created a desktop image and recovery program which folded into the newly designed Disaster
Recovery plan. This placed an additional four desktops and three laptops imaged and ready for
quick deployment. Each system was imaged with Microsoft Windows 10 Operating System.
Prepared and initiated a project plan to upgrade all desktops from the current Windows 7
Operating system to Windows 10 Operating system by the end of July 2016. This included end
user training on the new operating system.
Prepared and presented a project plan for the company’s first video conferencing devices. This
connected all three locations via Microsoft Skype for Business video conferencing. Saving the
company substantial funds in travel costs.
Designed and created the company’s internal content delivery system which broadcasted
company information and up dates in English and Spanish.
Worked with Accounting in making sure all bills for the IT Department were reviewed and paid
in a timely manner.
Created an inventory and accountability program for the company’s wireless devices. Making
sure all devices (cell phones / tablets / routers) were inventoried and accounted for each company
location. This decreased the wireless bill for the company considerably since many devices were
listed on the bills but not being utilized.
Working as a Microsoft Office 365 Administrator, I served as the SharePoint and Outlook 365
manager. Created the company’s SharePoint page which I configured for each department to post
information and updates within one central point. This included reference items for Microsoft
2. Office, Ring Central and SBI. Allowing the entire company a central point to access Company
Knowledge Based information. In conjunction with monitoring the Microsoft Office 365 Web
portal for changes, updates and creating user accounts.
Cox Communications 01/06/2012 to 10/17/2014
Technology Project Manager I
Assigned several projects where I partnered with project stakeholders, internal customers,
vendors and cross functional teams with budgets up to $1.5million.
Translate project requirements into project objectives and tasks with multiple work streams.
Facilitated all projects as end-to-end Project Manager (PM).
Created Project Charter,Scope of Work, Communication Plan and Resource Plan.
Create SharePoint folders for each project, assign rights to all team members, monitor and update
all documentation per each project folder for monthly project progress inspections.
Worked with teams in creating a Responsibility Assignment Matrix (RACI) for project efforts.
Developed detailed project schedules, project estimates,resource plans, and status reports and
identified and monitored risks.
Coordinates the resources necessary to successfully complete the project
Led the effort to upgrade the Cox Corporate Campus server configuration which increased the
available internal bandwidth. Included secure connections, file transfer,field remote connections.
Successfully led the upgrade of the Cisco WebEXConferencing software for Atlanta Executives
and Administrative Assistances. This included working the Cisco WebEX team and Cox
Communication LAN Administration team to make sure all areas were covered. Created training
packages for the Cox Communication Desktop Support Department. Scheduled and monitored
testing of the product via laptop, tablet and smartphone with stakeholders.
Assisted the Lead PM on the Cisco Customer Paperless conversion project. Working with seven
different work streams, I was responsible with monitoring all work flow man hours and reporting
the budget spend to the stakeholders. Coordinated meetings and gave weekly reports to senior
staff on the projects.
Cox Communications 03/15/2007 to 01/06/2012
Desktop Support III
Monitored user requests and system issues on a daily basis.
Served in support responding to and diagnosing production support problems.
Ensured documentation standards and procedures for operations are in place for customers and
the Desktop Support Team.
Provide system maintenance and support for desktop/laptop computer systems and Point-Of-Sale
machines as required.
Worked with the Remedy and HEAT ticketing programs to receive,assign and work daily help
desk tickets requests.
Required to interact with network services,software systems engineering, and /or applications
development to restore services and / or identify and correct problems dealing with local
Simulated or recreated user problems to resolve operating difficulties and, if necessary,
recommended system modifications to reduce user problems.
3. Received, configured and installed desktops/laptops for over one thousand internal company wide
customers, including backing up and restoring data and all working programs.
Responsible for setup, connection and weekly maintenance of seven Cox Communication retail
stores to include their Point Of Sale systems (POS) within Orange County.
Assigned as BlackBerry Enterprise Administrator (BES) along with Sprint and Verizon account
manager to troubleshoot, order and service all wireless devices on the BES.
Assigned as the SharePoint Administrator for the northern region of Cox Communications the
duties included; monitoring groups, creating SharePoint groups, granting access to groups and
researching requests per department.
Used Network Admin tools to assist customers in changing passwords,clear logout status,use
TraceRoute,Ping, IPConfig to assist field technicians in configuring their laptops. For all laptops
and wireless devices I configured the Customers RSA via the RSA Server then importing the
token to the laptop or wireless device.
PCS International 03/2006 - 12/2006
Network Administrator / Project Coordinator
Installed all network hardware and software to include Point of Sale Systems (POS) in all
assigned company locations.
Receive the servers,load server software and configure the server farm.
Create and issue the IP’s,Subnet Mask and Default Gateway
Monitor servers and keeping hardware accounts up-to-date with Hewlett Packard and Dell.
Monitor daily server virus activity and keep the virus files up-to-date for each location.
Maintain network and computer system security
Work with third party vendors to order servers,printers, server racks,security and wireless
systems for businesses and homes as needed.
Add users to a network and assign and update security permissions on the network.
Using Group Policies and monitoring network admin accounts to keep users in the proper security
Train users on the proper use of hardware and software as needed per their location.
Work with COLO to make sure back up and restores are done properly. This included running
bi-annually tests on all system functions.
Install, map and monitor all printers and printer servers.
MILITARYEXPERIENCE-Gunnery Sergeant (Retired / Gulf War, OIF, OEF Veteran)
(USMCR) 1st Civil Affairs Group, Camp Pendleton CA
Served as Company Gunnery Sergeant for two years,responsible for 150 Marines and Sailors and
Civil Affairs Group, Camp Pendleton.
Projects totaling over 3.5 million dollars while deployed.
Created Military Project Scope of Work, Risk Assessments,Budget Analysis and Supervised
Vendor Bidding for projects in Iraq and Afghanistan.
Served as Subject Matter Expert (SME) for Reconstruction, Humanitarian and Sustainability
Projects in Iraq and Afghanistan resulting in over 3.5 million dollars in projects between the two
Coordinated local government officials, military / civilian medical units for a positive outcome
for various Humanitarian Projects in Haiti, Peru,Honduras, Nicaragua and Chile.
Held a Secret and Top Secret Clearance.
Microsoft Windows 7 Enterprise and Professional, Microsoft SharePoint, Microsoft Office 2010 /2013,
Microsoft Project,Microsoft Visio, MS Lync, MS Exchange, MS One Note, Microsoft Application
University ofRedlands; Project Management ProfessionalCertification (PMP).
Westwood College Online (Denver North Campus) for Network Administration and A+ Certification.
MCSE, A+, PMP
US Resident / Secret Clearance/ Prior Military