Jacki James

Sydney Area, Australia Australia

Strategic Planner

Technology / Software / Internet

Developing a range of digitally-underpinned strategies for diverse range of Zuni clients. Including: - enterprise level digital strategies for Michael Hill, Baxter Healthcare, Tourism Tasmania, MLC, - content and channel strategies for Lend Lease, Suncorp Bank, Northern Institute TAFE, - CRM, customer engagement, retention and contact strategies - Customer journey and customer experience mapping - social media strategy for Canon, Australian School of Business and AGSM UNSW, ABC Music - digital analytics, reporting and optimisation frameworks for Baxter Healthcare, - tangible implementation roadmaps, tools and governance for digital initiatives I like to invest time in understa...