1. JACQUELINE JIMENEZ
528 Herrmann Ave. River Vale, NJ 07675 • (201)926-9813 • jacquiejimenez@hotmail.com
HIGHLIGHTS OF EXPERIENCE
Highly motivated Professional who leverages expertise in operation/program leadership, multi-channel business
development, and process reengineering, call center management, supply chain management and strategic planning utilizing
program/project management and six sigma principles to drive dynamic gains in revenue, profit and performance. Proven
ability to manage dynamic priorities, function under pressure to meet deadlines, and collaborate effectively with
departmental teams and business units.
EDUCATION
Six Sigma Champion/Green Belt Certification, 2000, Cleveland State University, Cleveland, OH
Bachelors of Science, Major: Accounting, 1990, Jersey City State College, Jersey City, NJ
PROFESSIONAL EXPERIENCE
Bed Bath & Beyond Headquarters | Union, New Jersey February 2012 – present
Manager Quality Control Data Operations
Responsibilities include the onboarding of all products for Bed Bath & Beyond, BuyBuy Baby and Christmas Tree Shop
(180K plus products). Manage the interface for Web offered products as well as Stores. Oversee all processing of
promotions and price changes for all Stores and Web locations in the US, Canada and Mexico. Partner with Information
Technology for system enhancements and efficiencies in processing data. Provide cross-functional team training, coaching,
and mentoring for a staff of 26.
 Manage vendor relationships, track vendor performance and provide detail reporting to management.
 Interface continually with external business partners, buyers and planners to achieve comprehensiveness and accuracy
of data, including cost, retail pricing, product margin, web descriptions and alternate vendors.
 Develop and document procedures, define KPI’s for staff goals and evaluations.
 Responsible for all Process Improvement Projects within the department. Develop quality and productivity
improvement capabilities for services and effectiveness.
 Create functional specification documents and workflow for process enhancements
 Provide feedback and analysis to all levels of Management and Senior VP’s.
Steppin’ Birkenstock Shoes| Princeton & Ridgewood, NJ July 2000 – December 2014
Store/Web Manager
Oversee all sales and business development functions, including new product rollouts, key account management, customer
relationship development, contract negotiations, and order fulfillment. Hold P&L and budget responsibilities for three stores.
Provide cross-functional team training, coaching, and mentoring for a staff of 10. Survey and analyze extensive customer
database to ensure quality and timely follow up on any outstanding issues. Created Doctor and Culinary associate program.
Interface with local media and community to leverage the Birkenstock brand.
 Responsible for the day to day operations of Birkenstock brands, full service Specialty Store.
 Planned orders after developing open to buy reports.
 Implemented Retail Pro POS for the retail division.
 Generated sales at Restaurant and Garden trade shows.
 Established core customer base with CRM data.
 Maximized sales growth by establishing relationships with Culinary Institutes with direct ecommerce traffic.
Publisher’s Circulation Fulfillment Inc., | Rockleigh, NJ September 1992 - December 2008
Director of Contact Center Operations & Campaign Marketing 2005-2008
Oversee seven regional contact centers, consisting of a staff of 600 plus employees. Responsible for attaining monthly sales
and service goals for the Contact Centers of The New York Times and The Boston Globe. Oversaw all aspects of these
offices including but not limited to recruiting, training, and coaching as well as staff development.
 Responsible for the P&L’s of seven business units totaling 6M.
 Responsible for reducing costs and improving efficiencies, while enhancing quality controls in each area of
responsibility.
 Managed and maintained multiple contact centers performance at a 95% service level.
 Responsible for aggressive sales goals from the circulation departments and achieved them by creating sales incentive
programs for employees and management.
 Involved in strategic and tactical planning of marketing campaigns and forecasting.

2. Director of Operational Performance & Analysis 1999-2005
Responsible for developing a team, focused on delivering marketing intelligence and consulting services to external clients,
and growing new revenue streams.
 Managed the daily operations of the Retention Marketing, Schools & College, Business Operations Analysis and
Performance Team Managers.
 Responsible for all Six Sigma – Process Improvement Projects within the organization. Generated 500K towards
improved ROI the first year.
 Provided feedback and analysis to all levels of contact center management and senior VP’s.
 Develop and grow new revenue streams through the creation of new market intelligence strategies.
Business Operations Analysis Manager 1996-1999
 Managed the daily operations of highly skilled analysts, oversee and maintain proactive employee retention and career
development.
 Worked in conjunction with IT to develop automated information /reporting systems to support sales and senior
management staff.
 Evaluated and developed quality measurements and performance metrics.
 Facilitated client initiatives and provided consultative services.
Marketing Retention Analyst 1994-1996
 Created a 3.5m record database for retention analysis of The New York Times home delivery subscribers.
 Assisted Circulation, Advertising and Marketing departments with the development of the Circulation Planning Model.
 Prepared monthly retention and payment reports by acquisition.
 Prepared Circulation Impact reports by marketing campaign.
 Assisted in identifying optimal marketing areas to minimize stops and ultimately improve circulation.
Quality Assurance Project Coordinator 1992-1994
 Evaluated and audited all internal reporting of the Management Control System to ensure compliance, optimum
resource allocation and performance objectives.
 Took necessary corrective action to rectify any negative aberrations before impacting on corporate operations.
 Prepared quarterly departmental Resource Plans for strategic planning with corporate office and management.
 Monitored customer service representatives for quality of service and notified training with any coaching needs.
 Assisted in the implementation of ACD wrap up codes for call classification in order to set reasonable employee
expectations.
Union City Medial Supply Inc. | Union City, New Jersey May 1987 - August 1989
Full Charge Bookkeeper
 Responsible for payable/receivable, bank reconciliation
 Daily deposits, payroll, billing and collections
 Reviewed and processed all dealer applications
SKILLS | SOFTWARE APPLICATIONS
Microsoft Office Suite, Lotus Notes, Outlook
Impromptu
Crystal Reports
Paradox 9, SQL 7.0,
Business Objects, Minitab
Windows NT, Windows XP & AS400 DB2
ACTIVITIES/COMMUNITY SERVICE/INTERESTS
Member of International Society of Six Sigma Professionals
Packsack Valley Meals on Wheels
REFERENCES
Furnished upon request