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How Intel® is Managing Information
Technology through the Downturn –
        Business Client Perspective
Legal Information
INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY
ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN
INTEL'S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER AND INTEL
DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR
WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY PATENT,
COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT.

UNLESS OTHERWISE AGREED IN WRITING BY INTEL, THE INTEL PRODUCTS ARE NOT DESIGNED NOR INTENDED FOR ANY
APPLICATION IN WHICH THE FAILURE OF THE INTEL PRODUCT COULD CREATE A SITUATION WHERE PERSONAL INJURY OR DEATH
MAY OCCUR.

Intel may make changes to specifications and product descriptions at any time, without notice. Designers must not rely on the absence or
                                                                                                                                   absence
characteristics of any features or instructions marked "reserved" or "undefined." Intel reserves these for future definition and shall have no
responsibility whatsoever for conflicts or incompatibilities arising from future changes to them. The information here is subject to change without
                                                                                                                           subject
notice. Do not finalize a design with this information.

The products described in this document may contain design defects or errors known as errata which may cause the product to deviate from
                                                                                                                            deviate
published specifications. Current characterized errata are available on request.

Contact your local Intel sales office or your distributor to obtain the latest specifications and before placing your product order.
                                                                                                                              order.
Hyper-
Hyper-Threading Technology requires a computer system with a processor supporting HT Technology and an HT Technology-enabled chipset, BIOS and operating
                                                                                                               Technology-          chipset,
system. Performance will vary depending on the specific hardware and software you use. For more information including details on which processors support HT
Technology, see http://www.intel.com/info/hyperthreading.
Intel® Turbo Boost Technology requires a PC with a processor with Intel Turbo Boost Technology capability. Intel Turbo Boost Technology performance varies
                                                                                                                             Technology
depending on hardware, software and overall system configuration. Check with your PC manufacturer on whether your system delivers Intel Turbo Boost
                                                                                                                             delivers
Technology. For more information, see http://www.intel.com/technology/turboboost.


All products, computer systems, dates, and figures specified are preliminary based on current expectations, and are subject to change without
                                                                                                                               change
notice
This information is provided "as is" with no warranties whatsoever, including any warranty of merchantability, non-infringement, fitness for any
                                                                                                               non-
particular purpose, or any warranty otherwise arising out of any proposal, specification or sample.
The hardware vendor remains solely responsible for the design, sale and functionality of its product, including any liability arising from product
                                                                                                                              arising
infringement or product warranty.
Intel, the Intel logo, Centrino, Centrino Duo, Celeron, Intel Core, Intel Core Duo Intel Viiv, and Pentium are trademarks or registered
                                                                                                                             registered
trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Other names and brands may be claimed as the property of others
Copyright © Intel Corporation 2009
2009 has been a challenging year . . .

Business Spending               … but, IT Can’t
    is Tight …               Sacrifice Core Services



                             “Recession or not,
“Job loses stack
                             executives want IT
up as recession
                                 to improve
   deepens.”
                              competitiveness,
                             not just cut costs.”
         —Associated Press              —Information Week
          January 9, 2009               December 16, 2008
The Challenge for IT

                          13%
                       Innovation


                                  20%
                             Enhance Existing
                               Capabilities
     67% of IT Spending is
     to Keep the Business
           Running
                                    Source: Gartner IT Key
                                    Metrics Data 2008

  Need for Continued Investment on
Innovation and Enhancing Capabilities
                   4
How IT Can Make a Difference




Drive Employee   Drive Business   Continue IT
 Productivity     Productivity    Efficiencies




                     5
How IT Can Make a Difference




Drive Employee    Drive Business   Continue IT
 Productivity      Productivity    Efficiencies

• Mobile Client
  Refresh


                      6
Long-Term Consolidated IT Strategy
We moved through five stages in developing our long-
term consolidated IT strategy
Approximate Mix of Desktops/Notebooks
     By using total cost of ownership data and usage data, we inverted
     our desktop PC to wireless laptop ratio and achieved significant cost
     savings.




8                                    Intel - Public
Intel IT Client Strategy

• Enable flexibility
  through mobility
• Buy performance
  for productivity
• Refresh for TCO
  savings
• Deploy Vpro(R)™
         Vpro(R)™
  for manageability
  & security

                       9
Client Refresh Strategy
                                             2 to 4-years Based on User
                           After 3 yrs                                                                        System age impacts
                             –    60% higher support*                                                         productivity
                             –    Extended warranties                                                           – 5 year old system took
                                                                                                                  ~50% longer in tasks*
                             –    Higher HW failures




                                                                                    Productivity Test (sec)
     Client Support Cost




                             –    Increase virus &                                                             1,268
                                                                                                                        1,163
                                  security breaches
                                                                                                                                  839


                                                                                                                 Increasing IT load
                                                                                                               complexity; security &
                                                                                                              regulation requirements

                            Yr1       Yr2     Yr3            Yr4                                                T40     T42       T60
                                                                                                                yr5      yr3      yr1

                                                “IT” is the Killer App
                                                                     10
* Source: Internal Intel data as of Feb’09, results will be dependent on specific system, configuration, and
environment
IT PC Annual TCO by Refresh Date
      The sample data shown here helped us determine that a three-year
      refresh cycle optimized cost efficiencies.




                                   December 2008
11                                  Intel - Public
Benefits of Client Refresh
  Manageability

                        Solution        Description                         Deployed
                        Remote          Identify the issue and remotely
                        Repair          resolve a Boot issue
                        Remote          Assist with BIOS level
                        Config.         configuration changes, Whole
                                        Disk Encryption (WDE)
                                        assistance
• IT response & cost
                        Remote    Identify faulty HW issues to
• ‘08 - >31k clients    Diagnosis assist Client Services in time to
  enabled (~80% of                repair
  TAM)
                        System          Network access restriction,
• ’09 - increased use   Defense         proactive isolation
  cases                 Asset           Integrate platform audit with in
                        Mgmt            band agent inventory capabilities
• ‘10 - 100% Intel®
  vPro™ managed
  fleet
                                   12
Benefits of Client Refresh
  Manageability               Security             New Capabilities




• IT response & cost    • Hard drive encryption   • Performance
                          deployment gated on       needed for
• ‘08 - >31k clients      refresh of clients        productivity tools
  enabled (~80% of
  TAM)                  • Encryption impacts      • SSD deployment
                          boot & resume time
• ’09 - increased use                             • Personal video
  cases                                             conferencing
• ‘10 - 100% Intel®
  vPro™ managed
  fleet
                               13
Summary
• Companies are looking to IT to
  improve competitiveness in the
  current environment

• IT opportunity to drive
  employee & business
  productivity
   - Mobile & managed client refresh



• Mobile Client Refresh and
  Remote Management are key
  to reduced TCO of Client
  Machines
                                  14
Other Resources Available:
        intel.com/it/              http://communities.intel.com/community/openportit/it

• Increasing the Business Value of Mobility
 http://download.intel.com/it/pdf/Increasing_the_Business_Value_of_Mobility.pdf

• Proactive PC Support Improves Service and Lowers TCO
 http://download.intel.com/it/pdf/320075.pdf

• Improving the Mobile Experience with Solid-State Drives
 http://download.intel.com/it/pdf/Improving_the_Mobile_Experience_with_Solid_State_Drives_2009.pdf

• Accelerated Server Refresh Reduces Data Center Cost
  http://www.intel.com/it/pdf/Accelerated_Server_Refresh_Reduces_Data_Center_Cost.pdf

• Maximizing IT Value by Using High-End Server processors
 http://download.intel.com/it/pdf/AnimWP_Maximizing_IT_value_FINAL.pdf

• Reducing Storage Growth and Cost; A Comprehensive
  Approach to Storage Optimizations
 http://download.intel.com/it/pdf/320947_en.pdf

• Reducing Data Center Cost with an Air Economizer
 http://www.intel.com/it/pdf/Reducing_Data_Center_Cost_with_an_Air_Economizer.pdf

• Intel IT Annul Performance Report
 http://www.intel.com/it/apr.htm

                                                   15

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How Intel Is Managing IT In A Downturn

  • 1. How Intel® is Managing Information Technology through the Downturn – Business Client Perspective
  • 2. Legal Information INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN INTEL'S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY PATENT, COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT. UNLESS OTHERWISE AGREED IN WRITING BY INTEL, THE INTEL PRODUCTS ARE NOT DESIGNED NOR INTENDED FOR ANY APPLICATION IN WHICH THE FAILURE OF THE INTEL PRODUCT COULD CREATE A SITUATION WHERE PERSONAL INJURY OR DEATH MAY OCCUR. Intel may make changes to specifications and product descriptions at any time, without notice. Designers must not rely on the absence or absence characteristics of any features or instructions marked "reserved" or "undefined." Intel reserves these for future definition and shall have no responsibility whatsoever for conflicts or incompatibilities arising from future changes to them. The information here is subject to change without subject notice. Do not finalize a design with this information. The products described in this document may contain design defects or errors known as errata which may cause the product to deviate from deviate published specifications. Current characterized errata are available on request. Contact your local Intel sales office or your distributor to obtain the latest specifications and before placing your product order. order. Hyper- Hyper-Threading Technology requires a computer system with a processor supporting HT Technology and an HT Technology-enabled chipset, BIOS and operating Technology- chipset, system. Performance will vary depending on the specific hardware and software you use. For more information including details on which processors support HT Technology, see http://www.intel.com/info/hyperthreading. Intel® Turbo Boost Technology requires a PC with a processor with Intel Turbo Boost Technology capability. Intel Turbo Boost Technology performance varies Technology depending on hardware, software and overall system configuration. Check with your PC manufacturer on whether your system delivers Intel Turbo Boost delivers Technology. For more information, see http://www.intel.com/technology/turboboost. All products, computer systems, dates, and figures specified are preliminary based on current expectations, and are subject to change without change notice This information is provided "as is" with no warranties whatsoever, including any warranty of merchantability, non-infringement, fitness for any non- particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. The hardware vendor remains solely responsible for the design, sale and functionality of its product, including any liability arising from product arising infringement or product warranty. Intel, the Intel logo, Centrino, Centrino Duo, Celeron, Intel Core, Intel Core Duo Intel Viiv, and Pentium are trademarks or registered registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Other names and brands may be claimed as the property of others Copyright © Intel Corporation 2009
  • 3. 2009 has been a challenging year . . . Business Spending … but, IT Can’t is Tight … Sacrifice Core Services “Recession or not, “Job loses stack executives want IT up as recession to improve deepens.” competitiveness, not just cut costs.” —Associated Press —Information Week January 9, 2009 December 16, 2008
  • 4. The Challenge for IT 13% Innovation 20% Enhance Existing Capabilities 67% of IT Spending is to Keep the Business Running Source: Gartner IT Key Metrics Data 2008 Need for Continued Investment on Innovation and Enhancing Capabilities 4
  • 5. How IT Can Make a Difference Drive Employee Drive Business Continue IT Productivity Productivity Efficiencies 5
  • 6. How IT Can Make a Difference Drive Employee Drive Business Continue IT Productivity Productivity Efficiencies • Mobile Client Refresh 6
  • 7. Long-Term Consolidated IT Strategy We moved through five stages in developing our long- term consolidated IT strategy
  • 8. Approximate Mix of Desktops/Notebooks By using total cost of ownership data and usage data, we inverted our desktop PC to wireless laptop ratio and achieved significant cost savings. 8 Intel - Public
  • 9. Intel IT Client Strategy • Enable flexibility through mobility • Buy performance for productivity • Refresh for TCO savings • Deploy Vpro(R)™ Vpro(R)™ for manageability & security 9
  • 10. Client Refresh Strategy 2 to 4-years Based on User After 3 yrs System age impacts – 60% higher support* productivity – Extended warranties – 5 year old system took ~50% longer in tasks* – Higher HW failures Productivity Test (sec) Client Support Cost – Increase virus & 1,268 1,163 security breaches 839 Increasing IT load complexity; security & regulation requirements Yr1 Yr2 Yr3 Yr4 T40 T42 T60 yr5 yr3 yr1 “IT” is the Killer App 10 * Source: Internal Intel data as of Feb’09, results will be dependent on specific system, configuration, and environment
  • 11. IT PC Annual TCO by Refresh Date The sample data shown here helped us determine that a three-year refresh cycle optimized cost efficiencies. December 2008 11 Intel - Public
  • 12. Benefits of Client Refresh Manageability Solution Description Deployed Remote Identify the issue and remotely Repair resolve a Boot issue Remote Assist with BIOS level Config. configuration changes, Whole Disk Encryption (WDE) assistance • IT response & cost Remote Identify faulty HW issues to • ‘08 - >31k clients Diagnosis assist Client Services in time to enabled (~80% of repair TAM) System Network access restriction, • ’09 - increased use Defense proactive isolation cases Asset Integrate platform audit with in Mgmt band agent inventory capabilities • ‘10 - 100% Intel® vPro™ managed fleet 12
  • 13. Benefits of Client Refresh Manageability Security New Capabilities • IT response & cost • Hard drive encryption • Performance deployment gated on needed for • ‘08 - >31k clients refresh of clients productivity tools enabled (~80% of TAM) • Encryption impacts • SSD deployment boot & resume time • ’09 - increased use • Personal video cases conferencing • ‘10 - 100% Intel® vPro™ managed fleet 13
  • 14. Summary • Companies are looking to IT to improve competitiveness in the current environment • IT opportunity to drive employee & business productivity - Mobile & managed client refresh • Mobile Client Refresh and Remote Management are key to reduced TCO of Client Machines 14
  • 15. Other Resources Available: intel.com/it/ http://communities.intel.com/community/openportit/it • Increasing the Business Value of Mobility http://download.intel.com/it/pdf/Increasing_the_Business_Value_of_Mobility.pdf • Proactive PC Support Improves Service and Lowers TCO http://download.intel.com/it/pdf/320075.pdf • Improving the Mobile Experience with Solid-State Drives http://download.intel.com/it/pdf/Improving_the_Mobile_Experience_with_Solid_State_Drives_2009.pdf • Accelerated Server Refresh Reduces Data Center Cost http://www.intel.com/it/pdf/Accelerated_Server_Refresh_Reduces_Data_Center_Cost.pdf • Maximizing IT Value by Using High-End Server processors http://download.intel.com/it/pdf/AnimWP_Maximizing_IT_value_FINAL.pdf • Reducing Storage Growth and Cost; A Comprehensive Approach to Storage Optimizations http://download.intel.com/it/pdf/320947_en.pdf • Reducing Data Center Cost with an Air Economizer http://www.intel.com/it/pdf/Reducing_Data_Center_Cost_with_an_Air_Economizer.pdf • Intel IT Annul Performance Report http://www.intel.com/it/apr.htm 15