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2. Housekeeping
Jaifar.K.U
C5 Batch

3. Acknowledgement
 Any attempt at any level cannot be satisfactorily completed without the
support and guidance of learned people. I would like to express my immense
gratitude to Mrs.Jhimli Jose for her constant support and motivation
that has encouraged me to come up with the assignment. I am also thankful
to all other members of Frankfinn and my classmates who have
rendered their whole hearted support to all times for the successful
completion of this assignment.

4. Introduction to Housekeeping
 Every house, whether private, like yours, or commercial like offices, shops,
hotels, hospitals, clubs, etc., needs to be kept clean and tidy, so that it
looks inviting to all. This is where housekeeping comes in. Cleaning and
maintenance services can be spotted very easily anywhere.
 The basic concept of housekeeping has started from keeping a domestic
houseclean and has gradually come to maintaining high standards of
cleanliness and maintenance at commercial levels. Besides this ,
housekeeping should also contribute to the saving in costs of labour,
cleaning material and equipment, furnishings and the like in every type of
establishment.

6. Role Of Housekeeping
 The Housekeeper is the only departmental head who has access to every
department. The only departmental head who maintains regular relation
with other departmental head and obtains an overview of the entire
operation.
 The housekeeping staffs are the eyes and ears of the management.
 To get a repeated customers, the hotel must provide excellent service,
room’s furnishing must be spotlessly clean, the air odour free etc.
 The Executive housekeeper and the supervisory team always looks forward
to find out eligible employees and train them properly to get maximum
output.

7.  To stay top in hotel competition field the hotel executive must be always
in touch with the new products in market, new cost saving devices and
accessories.
 In order to meet the expected arrivals of the day, the housekeeping dept
should inform the front office with proper information about the ready
room. No hotel would like to provide a room to their guest in an unclean
condition.
 Cleanliness is important for health and also for well being. One can clean
by a dirty method but one has to be taught the clean and the right
method.

8.  An international guest is more serious about cleans and discipline. So he
wants utmost cleanliness everywhere.
 Proper room service and supplies like laundry and dry cleaning services, the
guest will feel like that the hotel is valuing him and it will create a comfortable
impression.

9.  In most hotels the major part of revenue comes from the rooms. A room
empty for one night is a loss for the hotel. Cleanliness may be a reason for
low occupancy. This simply shows the importance of cleanliness.
 From the cleanliness of the lobby, restaurant, public area, public area toilets
and also from the state cleanliness of the staff uniform a guest can judge a lot
about the hotel the result of which may be positive or negative.

10. Role of Housekeeping
 The Housekeeping is responsible for overall
cleanliness of the establishment and helps the
other departments to get more business and
earn profit.

11. Importance of Housekeeping
 Housekeeping is a department that deals essentially with cleanliness and all
the related works that attached to it.
 The hygiene of housekeeping is essential. One can clean by dirty methods, but
in our courses we have to stress and demonstrate clean and correct method.
The hygiene factor must always be present.
 Housekeeping in a hotel provides the accommodation for the guests. A guest
spends more time alone in the room than he spends alone in any other part of
the hotel, therefore he can check on the standards of cleanliness of a room
and he doesn’t find it clean then he would loose his confidence in the hotel
and change over to another one.

12.  Cleanliness is very important for health. No one cannot feel comfortable in a
room if it is unclean and not well ordered.
 If guest requests, the housekeeping provides second service to the them.
 Other services provided are laundry, dry cleaning, pressing, shoe polishing,
valet service etc.

13.  The facilities provided for guest should be superior quality and hygienically
cleaned as the guest is going to touch his body. Dirty linen is unforgiving in any
hotel. Before the next guest comes into the room, the pillows and mattress as
well must be checked by housekeeping staffs

14.  The maximum revenue comes from the sale of rooms, therefore stress must
be paid to proper cleanliness of guest rooms and all public areas which are in
continuous contract with the guests.
 Cleanliness involves health which is happiness in our life, therefore its not
something to be ignores at our homes as well as at our work place.

15. What does a room mean to a guest?
 Comfort
 Security.
 Privacy.
 Convenience.
 Cleanliness and hygiene.

16. Facilities

18.  Single Room:
It is a standard room. It is for single occupancy having one single bed
having two side tables. Dressing-cum-writing table is available along with
this room.

19.  Double Room:
A room with one double bed meant for two people but can be sold
on single occupancy. It is a standard room having a dressing-cum-writing
table.

20.  Twin Room:
A room with two single beds for two people having only one bed side
table between the two beds. It has a dressing-cum-writing table.

21.  Hollywood Twin:
A room with two single beds and
one single headboard meant for two
people. If need arises the two beds can be
put into together to make it appear as a
double room.

22.  Studio Room:
A new type of set up with a studio bed which can use as a sofa during
the day and it can be converted into a bed during the night.

23.  Parlor:
A parlor is a sitting or a living room and it is not used as a bedroom. The
guest are allowed to sit and be entertained in the parlor.

24.  Interconnected Room:
It’s a two rooms and it has an interconnecting door between
these two rooms. It is allowing entry from one room to another. The guest
needn’t go into the corridor. The interconnecting doors can be opened when
required or locked as per the guest request.

25.  Suite:
This is a set of rooms connecting one or more bedrooms. It has more
facilities than a standard room and expensive too. The rates of this room is
much higher because;
1. The size of the rooms are larger, more comforts and privacy.
2. It has more facilities like an extra television, a mini fridge, mini bar etc.
3. Particular décor and colour scheme to suit the theme of the suit.
4. Large and elaborate furniture.
5. It has sitting arrangements separate from the bidding arrangement.

28.  Penthouse Suite:
A suite which has a set of rooms situated on the top most floor of the
building has at least one room open to the sky.

29.  Duplex Room:
A set of rooms not on the same
level but it is connected by an internal
staircase. Generally, the parlor is at the
lower level and the bedrooms are the
upper level.

30.  Executive Room:
This is a large bedroom with a sitting area provided with chairs and
sofa. There will be dressing table and writing table as well. Newspapers and
other business related magazines are also provided.

31.  Efficiency Room:
A room that provides kitchen facilities , these type of rooms found in
motels and residential hotels.

32.  Cabana:
It used as a dress changing purpose. Now it is a room away from the main
building having all basic facilities, mainly situated next to swimming pool. The
décor would not be too luxurious and attractive therefore the rate is less.

33.  SICO Room:
It is a type of room which has a Murphy bed.

34. General manager
Front office manager House keeping manager
Front office assistant Deputy house keeper
Floor supervisor Public area supervisor horticulturist
Desk supervisor
Linen and uniform s
housemen
Room attendants Public area attendant
Cloak room attendant
Runner attendants Head Gardner

35. Duties and
Responsibilities of all
Housekeeping Staffs

36.  Executive Housekeeper/ Director of Accommodation
Services/ Accommodation Manager:
He is in charge of the housekeeping
dept. He comes directly under the resident manager in a large
hotel. His duties are similar to that of the deputy
housekeeper.
Duties and Responsibilities:
1. Planning, organizing and co-ordinating the work of the staff.
2. Recruiting new staff and inducting them into proper training
programmes.
3. Dismissal of staff when they are found unsatisfactory.
4. He’s a link between the management staff. He’s the person
who solve staff complaints and pass on management
orders.

37.  Pay courtesy calls to long staying guests.
 He prepares the annual housekeeping budget.
 He decides on the type of furniture, décor, linen, staff requirements in
conjunction with the General Manger.
 He formulates rules and regulations for his staffs and sees that they are
followed.
 He maintains records of contract staff, and those who work on daily wages.

38.  Deputy Housekeeper:
He comes next in seniority to the executive housekeeper. His duties
are,
1. He takes over on the executive housekeeper’s day and time off.
2. He sees to the allocation of work to the staff.
3. He prepares the duty schedule for the housekeeping staff and re-schedules
them in case of absenteeism.
4. He is maintains the stock registers.
5. He is in charge of the lost and found dept.
6. He checks the proper grooming of staff and settle their complaints .

39.  Floor Supervisor:
She reports to the assistant/ deputy housekeeper.
Her duties are,
1. She inspects each room completed by the room attendant, and ensures that
they keep the standards of the hotel.
2. She checks the par stocks linen, guest supplies and cleaning supplies, cleaning
equipments, etc.
3. She checks the day to day grooming and discipline of the staff under her.
4. She assist the guest in case of information or any medical support.

40.  Public Area Supervisor:
The duties are ,
1. To check the public area and see that the standards of cleanliness is
maintained.
2. She removes furniture, curtains, fixtures etc. if it needed a repair.
3. She checks the controls the mechanical equipments.
4. She checks the contract worker’s working in the public area.

41.  Uniform And Linen Supervisor:
The duties are,
1. He maintains the records of linen and uniforms issued and received.
2. He keeps an update of the inventory stock on monthly basis.
3. He deals the requests and complains from the staff or guest, and it passes it on the laundry
dept.
4. He checks the standards of cleanliness and hygiene maintained for all housekeeping linen and
staff uniforms.
5. He maintains proper storage place for linen and uniforms.
6. He assigns daily work to the tailors.

42.  Desk Control Supervisor:
The desk is the nerve center for communication with all other depts.
in the hotel and it is very important. It is operated 24/7 and provide complete
satisfaction to the guest. The duties are,
1. Receiving and sending from all departments of the hotel including guest call.
2. He maintain all registers like guest call register, attendance register, lost and
found register, job order register, log book etc.
3. Filing is the main part of the supervisor’s job.
4. Handles all guest complaints and requests promptly.

43.  Cloak Room Attendant:
They are responsible for the cleanliness and proper maintenance of the
public area toilets of the hotel. He ensures that there is always a fresh supply
of rolls, soaps, dry clean towels etc. He must use the air freshener regularly in
the toilets.

44.  Room Attendant:
The are also known as room boy and they do the cleaning of the
entire guest room and toilet/ bath area. They are supposed to carry the
chamber maid’s trolley with them during the cleaning process.

45.  Horticulturist:
A large no. of hotels have a horticulturist section. They maintain a
well grown garden and fresh supply of flowers to the hotel on a daily
requirement basis. They are used in all kind of rooms, and they also assist the
housekeeping in flower arrangement.

46.  Housemen:
They usually handles the heavy physical work. The job including heavy duty
vacuuming, shifting of furniture, cleaning of window panes, brassoing, scrubbing
of corridors etc.
Spotters / Pressers:
These people who do the work of stain removal from cloths. The pressers
do the job of ironing.
Valet / Runner:
He is the person who goes from one guest room to another collecting or
delivering guest laundry.

47.  Hat Checkers:
This is a service provided by hotels which faces very cold climate. A hat
checker room is one in which the guest’s hats and overcoats are deposited as
soon as they enter into the lobby. The Hat Checker gives the security for these
and correctly return it to guest at the time of departure.
Helpers:
They are found in a linen and uniform room and they helps in heavy
duty works like transporting soiled linen to laundry, counting of fresh linen
and stacking them on the right rack etc.

48. Guestroom Guestroom Bathroom Bathroom
Supplies Amenities Supplies Amenities
Pillows Stationary Wash cloths Facial soap
Pillow cases Postcards Hand towels Bath soap
Sheets Pens Bath towels Shampoo
Blankets Laundry bags Bath mats Moisturizer
Water pitcher Utility bags Shower curtains Shower cap
Clock Stir sticks Facial tissue Shoe mitt
Radio Chocolates or mints Sanitary bags Shoe horn
Glasses Packets of coffee or tea Waste baskets Sewing kit
powdered creamer
Plastic Drinking cups Toilet seat band Bubble bath
Coffee or Tea maker Hair dryer Hair
conditioner
Trays Makeup mirror Cologne or
after shave
Ice buckets Bathrobe Shave
Hangers Disposable slippers Razor
Ashtrays Scale Amenities
container

50. Table
Sofa
Bathroom
Bed

54. Conclusion
 I have started to learn Housekeeping ultimately what I needed by means
of knowledge towards myself and others is taught and entertained.
 I would like to Thank Mrs.Jhimli Ma’am for her guidance. I loved the
way she taught us how to become a successful professional in Housekeeping
Industry….
 And also Thanks to FRANKFINN INSTITUTE

55. Bibliography
 www.google-images.com
 www.wikipedia.com

57. Thank You…….