8. This Interactive Session Will
Cover:
• How To Be More Persuasive
• The 6 Human Needs
• Goal Setting
• Engaging Sessions
• Conference Yoga
• Onsite Apps
• 7 Business Forces
And much more...
17. There Are 6 Human Needs
1. Certainty
2. Uncertainty
3. Significance
4. Love
5. Growing
6. Contribution
18. Poll- Vote Which Is Your
Dominant Personality Type?
Text A Code To 0203)
3225822
1. Certainty (364983)
2. Uncertainty (364986)
3. Signifcance (364989)
4. Love/Companionship
(365001)
5. Growing (365002)
6. Contribution (365209)
19. Poll- Vote Which Is Your
2nd Dominant Personality
Type
Text A Code To 0203)
3225822
1. Certainty (364304)
2. Uncertainty (364315)
3. Significance (364316)
4. Love/Companionship
(364323)
5. Growing (364329)
6. Contribution (364467)
20. Which 2x Human Needs Do
You Want To Be Now?
1. Certainty
2. Uncertainty
3. Significance
4. Love
5. Growing
6. Contribution
29. Poll- On A Scale Of 1-5 How
Engaged Are You Feeling
Right Now?
Text A Code To
0203) 3225822
1. Falling Asleep (364742)
2. Neutral (364750)
3. Pretty Engaged
(364969)
4. Energized (364980)
5. Ecstatic (364982)
31. What We Have Covered...
✓ How To Be More
Persusasive
✓ The 6 Human Needs
✓ Goal Setting
✓ Engaging Sessions
✓ Conference Yoga
• Onsite Apps
• 7 Business Forces
And much more...
33. What Should Be In An
App...
• Basics
• Social Feed
• Polling
• Survey
• Compatible with our
agenda
• HTML 5, Android &
iOS
• Photo wall or
gamification
35. Lastly, the 7 business
forces...
http://www.tonyrobbins.com/business-mastery-2012/
36. 1. An Effective Business
Map
• What business are you in? What business
are you really in?
• What are you in this business for? What is
going to carry you through?
• Who is your client? Who does your client
need to be?
•Where are you in the life-cycle of your
business?
http://www.tonyrobbins.com/business-mastery-2012/
39. Here at Dutch Bros., we're all about being positive and lovin' life. That's why
when we came across the Optimist's Creed, we decided to adopt it as our own and
call it the Dutch Creed. We strive to pass the good vibes on to our employees and
customers through leadership within our company, and customer service. Check it
out; it just might change your state-of-mind:
Dutch Bro’s Creed
•To be so strong that nothing can disturb your peace of mind.
•To talk health, happiness and prosperity to every person you meet.
•To make all your friends feel there is something in them.
•To look at the sunny side of everything and make your optimism come true.
•To think only the best, to work only for the best and expect only the best.
•To be just as enthusiastic about the success of others as you are about your own.
•To forget the mistakes of the past and press on to the greater achievements of the
future.
•To wear a cheerful countenance at all times and give every living creature you
meet a smile.
•To give so much time to the improvement of yourself that you have no time to
criticize others.
46. So Why Not Incentivise
Customer Experience?
If We Hit A Certain NPS Score/Yelp
Score, Everyone Gets A Bonus...
47. Poll- Which Area Do We Have
Room To Improve The Most?
Text A Code To 0203) 3225822
1. Effective Business Map (365210)
2. Constant & Strategic Innovation (365369)
3. World-Class Marketing (365371)
4. Sales Mastery Systems (365372)
5. Anticipation: Legal & Financial Analysis (365395)
6. Constant Optimisation & Maximisation (365401)
7. Constantly Create A Raving Fan Customer & Culture
(365640)
8. All Of The Above (365699)
48. What We Have Covered...
✓ How To Be More
Persusasive
✓ The 6 Human Needs
✓ Goal Setting
✓ Engaging Sessions
✓ Conference Yoga
✓Onsite Apps
✓ 7 Business Forces
And much more...
49. Poll- choose one word to
describe this presentation
Text 364284 and your message
to 020 3322 5822
50. *Photos courtesy of Flickr under creative commons licence
(http://creativecommons.org/about)
