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JRawls Resume-5-4

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JRawls Resume-5-4

  1. 1. James Rawls 623-210-4682 SUMMARY An experienced Relationship Manager that can recruit high performers, orchestrate learning opportunities, engage and inspired peers to achieve their personal best. Works effectively to remove barriers to collaborate; influence effectively and clearly recognized the value and purpose of a win/win outcome for the client and company. A systems thinker with exceptional ability to pull people together and get results, whose strengths include: Problem Solver Decision Maker Systems Thinker Well-Organized Self-Motivated Detailed Oriented Great Communicator Team Player Innovator Technical Skills, Microsoft Suite, (Word / Excel / PowerPoint) Outlook,, Adobe Suite, (Photoshop / InDesign) PROFESSIONAL EXPERIENCE Synchrony Financial, Phoenix, AZ 2016-Present Financial / Banking / Credit Cards Practice Development Specialist: Practice Development Specialist analyzes individual Practice performance and consults with the Provider (Healthcare providers) to maximize CareCredit (CC) usage. The Practice Development Specialist provides consultation, analytics, and new product knowledge to increase CareCredit usage. • Consultations to educate Providers on CC, its benefits, rates, and strategies on how to best use CC to improve their practice’s financial offerings • Consult with office staff and Doctors to ensure a strong knowledge of the CareCredit program • Implement action plans for low performing practices that will result in increased usage • Partner with Field Sales Managers (PDMs) to meet goals for assigned territory Develop long term client relationships, capitalize on opportunities, satisfy customer needs, and increase sales • Demonstrate to Providers how to use the new product knowledge to optimize their business performance • Use a consultative approach to provide value added best practices, new tools, and performance information to strengthen relationships with Providers United Parcel Service (UPS), Phoenix, AZ 2015-2016 Logistics Manager Business Development: Conduct sales calls. Contact customer sites to hold meetings and gather information. Analyzes
  2. 2. customer billing technology and proposes technology solutions. Builds relationships with key stakeholders, and generates revenue opportunities across all product and service lines. Pre- sale duties include preparing action plans and customized presentations, and performing pre- call research and analysis. Post-sale duties include ensuring smooth implementation and account setup, and training customers on UPS technology solutions, billing analysis tools, and packaging techniques. Also responds to internal and external customer concerns or problems, determines corrective actions, and/or assigns response personnel. • Applies business and industry knowledge and understands how key factors impact business strategies and customer organizations in areas such as industry trends, global business perspectives, and organizational structures and functions • Applies financial expertise by analyzing and evaluating financial data, patterns and trends to determine the financial impact of a decision on the customer and the company. • Applies supply chain and logistics knowledge of the flow of materials, information, and finances involved in manufacturing and distributing products • Applies knowledge of core business and of freight structure and operations to resolve problems, make decisions and achieve business objectives • Negotiates with others by identifying desired outcomes, organizational priorities, and appropriate strategies and concessions. Asks pertinent questions, considers alternatives, persuades others, and bargains for win-win solutions. Solicits information using information gathering techniques such as asking open and closed-ended questions, probing for details, and interviewing others to obtain additional information Achievements: 100% of revenue goals in 2015 Bank of America, Phoenix, AZ 2013-2014 Financial / Banking / Credit Cards Marketing Consultant: Recognize appropriate ways to deepen relationships and increase market share with Bank Of America preferred Business Customers. Spending time on the phone with small business customers getting to know their business needs, while making effective and smooth transitions into credit card products and services opportunities. Examples of these opportunities may include offering and completing balance transfers and cash deposits into customers' business checking accounts, as well as offering additional credit card products and services that add value for the customer. Monitor and track the results of marketing campaigns. American Express, Phoenix, AZ 2009-2013 Financial / Banking / Credit Cards Manager Business Development: • Employ superior sales experience and proven leadership skills (including hiring, training, coaching and performance management skills) to lead a Commercial Card sales team in exceeding challenging Commercial Card revenue and market share growth goals. • Developed high-performance sales teams that met and exceeded challenging revenue and market share growth targets. • Work strategically with team members and business partners to close commercial card
  3. 3. business with prospective companies. • Organize, develop and deliver on a pipeline of opportunities. • Developed and executed strategies at an individual account level and at a team level to drive performance in a diverse marketplace. • Provide manager and associate consulting services and guidance on HR policies and practices, including (but not limited to) interviewing prospective employees, performance management, disciplinary counseling, sensitive workplace issues, processing background checks and drug screening. Including (but not limited to) allegations of employee misconduct, conflict resolution and miscellaneous workplace concerns. Achievements: 111% of revenue goals in 2011 and 119% of revenue goals in 2012. American Express, Phoenix, AZ 2006-2009 Team Leader Coached and developed a team of Dedicated Customer Care Professionals to ensure that the customer inquiries and transactions were handled professionally, in accordance with company policies, procedures, service level agreements and legislative requirement. • Drove performance metrics that supported customer and employee satisfaction while maintaining shareholder value. • Provided frequent feedback and direction to staff by assessing skill levels and overall readiness. • Encouraged and supported a customer focused environment while driving business results by means of effective process improvement, change management and employee development. • Acted as the conduit for communication to ensure direct reports are well informed about issues that affect them and their customers. • Accountable for service and quality in support of corporate accounts Achievements: 100% customer retention 2006-2009 and 110% of revenue goals 2006-2009. PepsiCo/Frito Lay, Phoenix, AZ 2005-2005 Food & Beverage / Distribution District Sales Leader Designate, (Pilot program disbanded after 10 months) • Worked with Zone Sales Leader, Zone Business Manager, and Regional Sales Reps to foster and develop district teams to maintain excellent customer relations while improving levels of service as well as sales. • Managed sales projects to increase sales volume, execute promotions and ensure Frito Lay products are delivered on time, in the right quantities, and displayed for maximum impact. A) Hiring, orientation training, performance management and reviews of Direct reports. B) Facilitated District meetings and improved team selling and problem solving skills. • Worked with sales teams to develop process improvement. The Arizona Republic, Phoenix, AZ 1987-2004 Newspaper / Advertising Team Leader II • Worked with upper management to implement advertising projects for Niche Publications • Worked with upper management to foster and develop advertising teams in order to maintain
  4. 4. excellent customer relations while improving levels of service. • Supervised employees of Digital Imaging and Niche Publication production teams. A) Hiring, orientation training, performance management and review writing. B) Facilitated Artist training. C) Facilitated meetings to improve team problem solving skills. • Worked with advertising sales teams to develop workflow process. • Advertising liaison with IT and Production departments to ensure quality production and scheduling of advertising material, products, etc. • Advertising liaison between Advertising sales reps and advertising clients on ad quality production, scheduling of advertising material, in newsprint and other products. • Knowledge of process mapping and process improvement. • Worked on cross-functional teams. Digital Imaging Supervisor • Supervised employees of the Digital Imaging team A) Hiring, orientation training, performance management and review writing. B) All scanned artwork, photos and digital images. • Ensured that all artwork adhered to newspaper production standards for density, color correction and sharpening. • Worked with customers/clients to obtain art, communicate deadlines and/or communicate photo requirements. • Worked with sales teams and other departments to ensure accurate production. • Trouble shoot transferred ad problems. • Advertising liaison to the IT department. EDUCATION / TRAINING Masters of Business Administration (Marketing) Western International University, Tempe, AZ Bachelor of Fine Art in Visual Communication Arizona State University, Tempe, State, AZ