Success Through "Self-Branding"

Jasim Al Ali
Jasim Al AliExpert - Organization Development 🔹Social Entrepreneur 🔹Livin' the Dream

Self Branding - Success Through the "Me" Brand

Sponsored by
Self-Branding:
Success Through the “Me” Brand
How to positively differentiate yourself from others and reach
your goals through effective self-marketing.
Self-Branding:SuccessThroughthe“Me”Brand
© Wüst Consulting	| 2
Table of Contents
Introduction......................................................................................................3
1. What People Buy..........................................................................................4
2. Authenticity Instead of Extravagance...........................................................5
3. Everything We Do Sends Signals.................................................................5
4. Overview of the Self Branding Model...........................................................6
5. Brand Identity...............................................................................................7
6. Brand Image.................................................................................................8
7. Brand Communication...............................................................................10
8. Sources......................................................................................................12
9. Author and Contact....................................................................................12
Seite 2 von 15
Self-Branding:SuccessThroughthe“Me”Brand
© Wüst Consulting	| 3
Introduction
What does Roger Federer stand for? For world-
class tennis, a winning mentality and humility.
Although you probably don‘t know Roger Federer
personally, you have a fairly accurate picture of him.
Now consider Boris Becker. He had the same job as
Roger Federer and was also number one in world
tennis. Nevertheless, we associate Boris Becker
with completely different characteristics. And again,
we know exactly what characteristics they are and
what he stands for.
That is precisely what branding can do. Only brands manage to create a
collective understanding and communicate the expected benefits so clearly
and concisely. With a brand you know what you get.
Successful people are always successful brands as well: They clearly
communicate what they stand for, inspire trust and win over others for their
causes. They are being noticed, they are able to differentiate themselves
from the competition and stand out from the crowd. The brand image that
we have of people gives us orientation and helps us to make decisions.
But what is the magic that brands exert on us? What can we learn from
brands and how can we become a successful brand ourselves?
In addition to answering these questions, in this paper I will also present an
overview of the Self Branding Model (SBM)® which forms the basis for my
work with my clients.
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© Wüst Consulting	| 4
SelfBranding:ErfolgdurchdieMarke»Ich«
1. 	 What People Buy
Brands make a double promise:
The functional promise refers to quality and performance:
•	 A clock shows me the time. A coffee maker makes coffee.
•	 A person has certain strengths and accomplishments, such as analytical
skills, knowledge of Chinese, expertise in project management or SAP.
The emotional promise refers to aspects such as values, emotions and ethics:
•	 A Swatch arouses different emotions than a Rolex, and a Nespresso coffee
maker is emotionally not seen the same way as one from another company.
•	 A person can also stand for very specific emotions, e.g. for security,
modesty, status, affection, fun, adventure, pride and/or friendship.
What is the difference between the brand and the no-name product? Is it
the emotional promise that it makes or the functional performance that it
provides? The answer is obvious:
Emotion makes the difference. The stronger the emotions are that a brand
can transport, the greater its attraction and therefore its power. Among the
most attractive emotions currently used in advertising are love, joy and
pleasure. However, individuality, security, freedom, reputation and friendship
also exert a great attraction and help to distinguish brands from one another.
Self-Branding:SuccessThroughthe“Me”Brand
© Wüst Consulting	| 5
2. 	 Authenticity Instead of Extravagance
Self-branding, as I understand it, begins with
ourselves, our greatest strengths, core values
and passions. First, there‘s always the look
inwards: to our resources and that which
constitutes us as a person.
If my brand is to be credible, it must conform to who I am. No one has
the power to maintain an image for very long that does not match his
personality. We want a brand that suits us, in which we recognise ourselves
and in which we can come alive, a brand with which we feel comfortable,
one that motivates us every day to work on ourselves and our appearance.
We want a brand that supports us in achieving personal satisfaction and
professional success in a contemporary professional working world.
3. 	 Everything We Do Sends Signals
Perhaps at one time or another you have put
together a jigsaw puzzle. A similar task awaits you
in shaping your personal brand.
Just like a jigsaw puzzle, in self-branding many individual elements come
together to form a complete picture: Your behaviour, the contacts you
maintain, how you approach people and deal with them, how you appear,
speak and dress are all factors that contribute to your personal image. If the
pieces fit together and are positioned correctly, the image is clearly visible to
the viewer. On the other hand, if you put the wrong pieces together or they
are too loose, the image becomes blurred and is no longer recognisable.
Everything you do sends a signal. Everything you do is perceived, some
things consciously, most things unconsciously. Each signal is a piece of the
puzzle on the way to your personal image. Send the right signals.
Self-Branding:SuccessThroughthe“Me”Brand
© Wüst Consulting	| 6
4. 	 Overview of the Self
	 Branding Model (SBM)®
The Self Branding Model (SBM)® is based precisely
on this idea. It includes all the elements required for
the design of a sustainable brand:
Source: “Profil macht Karriere.” Orell Füssli, 2010.
Brand identity
Brandimage
Brandcommunication
30-second
advertisement
USP
(Unique selling proposition)
ESP
(Emotional selling proposition)
Brand
mantra
Tag line
Brand
stories
Online
reputation
Personal
image
Top-of-
mind
Network
Performance
Relationships
Principle of
conduct
Self-Branding:SuccessThroughthe“Me”Brand
© Wüst Consulting	| 7
5. 	 Brand Identity
Brand identity is at the heart of our brand. It reflects our strengths, values
and passions, and expresses what we believe, what we stand for and what
drives us.
A successful brand identity ensures that the brand is uniformly designed,
positioned, experienced and perceived. It shows us which parts fit our
image and where we need to place them so that a clear image is formed.
Meaningful brand design and positioning are not possible without a
rigorous, action-guiding brand identity.
Brand identity consists of three elements:
Unique selling proposition (USP): This is the functional aspect of our
brand. It describes our biggest technical, methodological, social and
individual strengths.
Practical tip: USP
Answer the following questions and write down the answers:
•	 What are my greatest strengths and abilities?
•	 What characteristics constitute me as a person?
•	 What successes did I achieve in the last year?
•	 What is particularly important for me in my life?
•	 How do I inspire others?
•	 What are the values that determine my actions?
Also obtain feedback from other persons regarding these questions. This
gives you an indication of how the people around you perceive you.
Self-Branding:SuccessThroughthe“Me”Brand
© Wüst Consulting	| 8
Emotional selling proposition (ESP): ESP describes our favourite emotions -
emotions that we ourselves like to experience and would like to have the
people around us experience as well.
Brand mantra: This is the motto of our brand. The brand mantra shows us
how we should behave in certain situations and protects us from uncertainty
and wrong decisions. The brand mantra is integrated into our everyday work
via reminders.
Practical tip: ESP and brand mantra
Start your listing for the ESP preferably with: “My USP gives others the
good feeling that...” or “My USP gives me the good feeling that...”
Finally, summarise the previous results into a guiding principle - the brand
mantra - that represents the irrefutable essence of your brand. Such a
sentence could be: “I create opportunities - for me and for others.”
6. Brand Image
Brand identity includes planning for the future: What do we want to
accomplish with which tools and with whom, and which principles will we
follow when doing it?
Brand identity consists of five elements:
Top-of-Mind: Describes the objectives we want to achieve with the help of
our brand.
Network: Includes the people we‘d like to win over for us and our ideas -
so that they will support us on our way to our goal. This does not only
include personal contacts, but also virtual relationships, which are becoming
increasingly crucial for career success.
Performance: In order to be useful for our network partners, we provide
certain services for them. The problem: The conscientious fulfilment of our
daily business can‘t be marketed; we can‘t make a name for ourselves with
services that are expected of us anyway.
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Self-Branding:SuccessThroughthe“Me”Brand
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Solid performance
Basic performance that is expected.
Added value
Value inherent in the activity
that offers additional benefits.
Ballast
Does not belong to my area of
responsibility, is not expected or not
considered relevant.
Heroic deeds
Unexpected and amazing per-
formance - neither required nor
expected.
lowExpectationshigh
no Extra Points yes
To master one‘s own area of expertise and to perform one‘s job well and
reliably is nothing extraordinary; it‘s simply a prerequisite for business.
This is a common fallacy: We believe hard work and diligence will bring us
further. However, in our competitive society “good” isn‘t good enough. We
can‘t earn laurels with “more of the same.” Whether a performance can be
marketed depends on whether it is expected of us, and whether we can
use it to collect extra points. “Extra points” means: the service is useful and
attractive for the other person, and he wants it.
The following graph displays the services from the perspective of
self-marketing:
Source: “Profil macht Karriere.” Orell Füssli, 2010.
Practical tip: Added value
Regularly ask yourself:
•	 What needs do the people around me have?
•	 What is interesting and helpful to them?
•	 How can I generate a benefit for them?
•	 How can I create additional added value?
Self-Branding:SuccessThroughthe“Me”Brand
© Wüst Consulting	| 10
Relationships: In addition, we foster relationships with our network
partners, determine how we approach people and how we want to shape
our relationships with other people.
Principles of conduct: Actions speak louder than words. For this reason,
we establish specific behavioural principles that we will observe in the
future, which we can remember and which create recognition through their
ritualisation. The principles of conduct are established through the if-then
plan method.
7. 	 Brand Communication
Lastly, brand communication is the strong presence of our brand. In this
section of the self-branding model we define the measures that help us to
make our brand visible and move it into the spotlight.
Brand communication consists of five elements:
Personal image: Personal image is what we generally mean by
“packaging”. It is not limited to visual appearance, but attempts to make the
brand come alive for all the five senses.
Online reputation: I have reintroduced this element into the model because
self-marketing in Second Life is becoming increasingly more important. It
addresses the question of how we want to move in virtual space and depict
our brand. It points out risks and shows the stumbling blocks that need to
be observed.
Brand stories: Stories build reality. It is time to listen to the stories being told
about us and to take an active role in staging and telling stories ourselves.
Self-Branding:SuccessThroughthe“Me”Brand
© Wüst Consulting	| 11
Tag line: Short sentence - great effect. The tag line is comparable to a
slogan that briefly and precisely reflects the core message of our brand -
for example „Yes, we can!” from Barack Obama. It thus anchors itself in
memory and creates brand recognition.
Elevator pitch: A pitch is a short sales pitch; an elevator pitch is a sales
pitch in an elevator. The idea: you only have about 30 seconds to present
your idea, case, project or offer. “Make them want more!” is the motto.
Practical tip: Elevator pitch
How can you quickly bring the most important thing about yourself and
your services to the point? The following steps have proven to work
well in practise:
1.	 Provide information. Introduce yourself with your first and last
name and explain what you are doing.
2.	 Arouse interest. Ask a question that is relevant for the other
person.
3.	 Offer a solution to the question you have just raised. Show what
you have to offer in regard to the topic being discussed.
4.	 Plan for a follow-up. Tell the other person what you would like him
to do - for example, set up an appointment.
Self-Branding:SuccessThroughthe“Me”Brand
© Wüst Consulting	| 12
8. 	 Sources
Wüst, Petra: “Profil macht Karriere. Mit Self Branding zum beruflichen Erfolg.” ISBN 978-3-280-05370-6,
Orell Füssli, March 2010 (German language)
Wüst, Petra: “Selbstmarketing – sich erfolgreich zu positionieren.” Bestell-Nr. BD567, WEKA, May 2013
(German language)
9. Author and Contact
Petra Wüst is one of the most prominent experts in the field of self-branding.
She manages the consulting company Wüst Consulting in Basel and is
internationally active as coach and lecturer. For 15 years she has been
enthusiastically consulting clients from the areas of business, politics,
academia and culture on the topics of self-branding, self-marketing,
networking, communication and leadership.
In addition, the economist is author of several well-known books about self-
branding and self-PR, and teaches at various Swiss universities, including
the University of Lausanne and the University of Lucerne.
Dr. Petra Wüst
Wüst Consulting
Malzgasse 15
4052 Basel
Switzerland
Web: 	 www.wuest-consulting.ch (german language)
Mail: 	 info@wuest-consulting.ch
Tel.:	 +41 61 271 8284
Self-Branding:SuccessThroughthe“Me”Brand
© Wüst Consulting	| 13
344EN_WP/2013-12-17
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Success Through "Self-Branding"

  • 1. Sponsored by Self-Branding: Success Through the “Me” Brand How to positively differentiate yourself from others and reach your goals through effective self-marketing.
  • 2. Self-Branding:SuccessThroughthe“Me”Brand © Wüst Consulting | 2 Table of Contents Introduction......................................................................................................3 1. What People Buy..........................................................................................4 2. Authenticity Instead of Extravagance...........................................................5 3. Everything We Do Sends Signals.................................................................5 4. Overview of the Self Branding Model...........................................................6 5. Brand Identity...............................................................................................7 6. Brand Image.................................................................................................8 7. Brand Communication...............................................................................10 8. Sources......................................................................................................12 9. Author and Contact....................................................................................12 Seite 2 von 15
  • 3. Self-Branding:SuccessThroughthe“Me”Brand © Wüst Consulting | 3 Introduction What does Roger Federer stand for? For world- class tennis, a winning mentality and humility. Although you probably don‘t know Roger Federer personally, you have a fairly accurate picture of him. Now consider Boris Becker. He had the same job as Roger Federer and was also number one in world tennis. Nevertheless, we associate Boris Becker with completely different characteristics. And again, we know exactly what characteristics they are and what he stands for. That is precisely what branding can do. Only brands manage to create a collective understanding and communicate the expected benefits so clearly and concisely. With a brand you know what you get. Successful people are always successful brands as well: They clearly communicate what they stand for, inspire trust and win over others for their causes. They are being noticed, they are able to differentiate themselves from the competition and stand out from the crowd. The brand image that we have of people gives us orientation and helps us to make decisions. But what is the magic that brands exert on us? What can we learn from brands and how can we become a successful brand ourselves? In addition to answering these questions, in this paper I will also present an overview of the Self Branding Model (SBM)® which forms the basis for my work with my clients. Seite 3 von 15
  • 4. © Wüst Consulting | 4 SelfBranding:ErfolgdurchdieMarke»Ich« 1. What People Buy Brands make a double promise: The functional promise refers to quality and performance: • A clock shows me the time. A coffee maker makes coffee. • A person has certain strengths and accomplishments, such as analytical skills, knowledge of Chinese, expertise in project management or SAP. The emotional promise refers to aspects such as values, emotions and ethics: • A Swatch arouses different emotions than a Rolex, and a Nespresso coffee maker is emotionally not seen the same way as one from another company. • A person can also stand for very specific emotions, e.g. for security, modesty, status, affection, fun, adventure, pride and/or friendship. What is the difference between the brand and the no-name product? Is it the emotional promise that it makes or the functional performance that it provides? The answer is obvious: Emotion makes the difference. The stronger the emotions are that a brand can transport, the greater its attraction and therefore its power. Among the most attractive emotions currently used in advertising are love, joy and pleasure. However, individuality, security, freedom, reputation and friendship also exert a great attraction and help to distinguish brands from one another.
  • 5. Self-Branding:SuccessThroughthe“Me”Brand © Wüst Consulting | 5 2. Authenticity Instead of Extravagance Self-branding, as I understand it, begins with ourselves, our greatest strengths, core values and passions. First, there‘s always the look inwards: to our resources and that which constitutes us as a person. If my brand is to be credible, it must conform to who I am. No one has the power to maintain an image for very long that does not match his personality. We want a brand that suits us, in which we recognise ourselves and in which we can come alive, a brand with which we feel comfortable, one that motivates us every day to work on ourselves and our appearance. We want a brand that supports us in achieving personal satisfaction and professional success in a contemporary professional working world. 3. Everything We Do Sends Signals Perhaps at one time or another you have put together a jigsaw puzzle. A similar task awaits you in shaping your personal brand. Just like a jigsaw puzzle, in self-branding many individual elements come together to form a complete picture: Your behaviour, the contacts you maintain, how you approach people and deal with them, how you appear, speak and dress are all factors that contribute to your personal image. If the pieces fit together and are positioned correctly, the image is clearly visible to the viewer. On the other hand, if you put the wrong pieces together or they are too loose, the image becomes blurred and is no longer recognisable. Everything you do sends a signal. Everything you do is perceived, some things consciously, most things unconsciously. Each signal is a piece of the puzzle on the way to your personal image. Send the right signals.
  • 6. Self-Branding:SuccessThroughthe“Me”Brand © Wüst Consulting | 6 4. Overview of the Self Branding Model (SBM)® The Self Branding Model (SBM)® is based precisely on this idea. It includes all the elements required for the design of a sustainable brand: Source: “Profil macht Karriere.” Orell Füssli, 2010. Brand identity Brandimage Brandcommunication 30-second advertisement USP (Unique selling proposition) ESP (Emotional selling proposition) Brand mantra Tag line Brand stories Online reputation Personal image Top-of- mind Network Performance Relationships Principle of conduct
  • 7. Self-Branding:SuccessThroughthe“Me”Brand © Wüst Consulting | 7 5. Brand Identity Brand identity is at the heart of our brand. It reflects our strengths, values and passions, and expresses what we believe, what we stand for and what drives us. A successful brand identity ensures that the brand is uniformly designed, positioned, experienced and perceived. It shows us which parts fit our image and where we need to place them so that a clear image is formed. Meaningful brand design and positioning are not possible without a rigorous, action-guiding brand identity. Brand identity consists of three elements: Unique selling proposition (USP): This is the functional aspect of our brand. It describes our biggest technical, methodological, social and individual strengths. Practical tip: USP Answer the following questions and write down the answers: • What are my greatest strengths and abilities? • What characteristics constitute me as a person? • What successes did I achieve in the last year? • What is particularly important for me in my life? • How do I inspire others? • What are the values that determine my actions? Also obtain feedback from other persons regarding these questions. This gives you an indication of how the people around you perceive you.
  • 8. Self-Branding:SuccessThroughthe“Me”Brand © Wüst Consulting | 8 Emotional selling proposition (ESP): ESP describes our favourite emotions - emotions that we ourselves like to experience and would like to have the people around us experience as well. Brand mantra: This is the motto of our brand. The brand mantra shows us how we should behave in certain situations and protects us from uncertainty and wrong decisions. The brand mantra is integrated into our everyday work via reminders. Practical tip: ESP and brand mantra Start your listing for the ESP preferably with: “My USP gives others the good feeling that...” or “My USP gives me the good feeling that...” Finally, summarise the previous results into a guiding principle - the brand mantra - that represents the irrefutable essence of your brand. Such a sentence could be: “I create opportunities - for me and for others.” 6. Brand Image Brand identity includes planning for the future: What do we want to accomplish with which tools and with whom, and which principles will we follow when doing it? Brand identity consists of five elements: Top-of-Mind: Describes the objectives we want to achieve with the help of our brand. Network: Includes the people we‘d like to win over for us and our ideas - so that they will support us on our way to our goal. This does not only include personal contacts, but also virtual relationships, which are becoming increasingly crucial for career success. Performance: In order to be useful for our network partners, we provide certain services for them. The problem: The conscientious fulfilment of our daily business can‘t be marketed; we can‘t make a name for ourselves with services that are expected of us anyway. Seite 8 von 15
  • 9. Self-Branding:SuccessThroughthe“Me”Brand © Wüst Consulting | 9 Solid performance Basic performance that is expected. Added value Value inherent in the activity that offers additional benefits. Ballast Does not belong to my area of responsibility, is not expected or not considered relevant. Heroic deeds Unexpected and amazing per- formance - neither required nor expected. lowExpectationshigh no Extra Points yes To master one‘s own area of expertise and to perform one‘s job well and reliably is nothing extraordinary; it‘s simply a prerequisite for business. This is a common fallacy: We believe hard work and diligence will bring us further. However, in our competitive society “good” isn‘t good enough. We can‘t earn laurels with “more of the same.” Whether a performance can be marketed depends on whether it is expected of us, and whether we can use it to collect extra points. “Extra points” means: the service is useful and attractive for the other person, and he wants it. The following graph displays the services from the perspective of self-marketing: Source: “Profil macht Karriere.” Orell Füssli, 2010. Practical tip: Added value Regularly ask yourself: • What needs do the people around me have? • What is interesting and helpful to them? • How can I generate a benefit for them? • How can I create additional added value?
  • 10. Self-Branding:SuccessThroughthe“Me”Brand © Wüst Consulting | 10 Relationships: In addition, we foster relationships with our network partners, determine how we approach people and how we want to shape our relationships with other people. Principles of conduct: Actions speak louder than words. For this reason, we establish specific behavioural principles that we will observe in the future, which we can remember and which create recognition through their ritualisation. The principles of conduct are established through the if-then plan method. 7. Brand Communication Lastly, brand communication is the strong presence of our brand. In this section of the self-branding model we define the measures that help us to make our brand visible and move it into the spotlight. Brand communication consists of five elements: Personal image: Personal image is what we generally mean by “packaging”. It is not limited to visual appearance, but attempts to make the brand come alive for all the five senses. Online reputation: I have reintroduced this element into the model because self-marketing in Second Life is becoming increasingly more important. It addresses the question of how we want to move in virtual space and depict our brand. It points out risks and shows the stumbling blocks that need to be observed. Brand stories: Stories build reality. It is time to listen to the stories being told about us and to take an active role in staging and telling stories ourselves.
  • 11. Self-Branding:SuccessThroughthe“Me”Brand © Wüst Consulting | 11 Tag line: Short sentence - great effect. The tag line is comparable to a slogan that briefly and precisely reflects the core message of our brand - for example „Yes, we can!” from Barack Obama. It thus anchors itself in memory and creates brand recognition. Elevator pitch: A pitch is a short sales pitch; an elevator pitch is a sales pitch in an elevator. The idea: you only have about 30 seconds to present your idea, case, project or offer. “Make them want more!” is the motto. Practical tip: Elevator pitch How can you quickly bring the most important thing about yourself and your services to the point? The following steps have proven to work well in practise: 1. Provide information. Introduce yourself with your first and last name and explain what you are doing. 2. Arouse interest. Ask a question that is relevant for the other person. 3. Offer a solution to the question you have just raised. Show what you have to offer in regard to the topic being discussed. 4. Plan for a follow-up. Tell the other person what you would like him to do - for example, set up an appointment.
  • 12. Self-Branding:SuccessThroughthe“Me”Brand © Wüst Consulting | 12 8. Sources Wüst, Petra: “Profil macht Karriere. Mit Self Branding zum beruflichen Erfolg.” ISBN 978-3-280-05370-6, Orell Füssli, March 2010 (German language) Wüst, Petra: “Selbstmarketing – sich erfolgreich zu positionieren.” Bestell-Nr. BD567, WEKA, May 2013 (German language) 9. Author and Contact Petra Wüst is one of the most prominent experts in the field of self-branding. She manages the consulting company Wüst Consulting in Basel and is internationally active as coach and lecturer. For 15 years she has been enthusiastically consulting clients from the areas of business, politics, academia and culture on the topics of self-branding, self-marketing, networking, communication and leadership. In addition, the economist is author of several well-known books about self- branding and self-PR, and teaches at various Swiss universities, including the University of Lausanne and the University of Lucerne. Dr. Petra Wüst Wüst Consulting Malzgasse 15 4052 Basel Switzerland Web: www.wuest-consulting.ch (german language) Mail: info@wuest-consulting.ch Tel.: +41 61 271 8284
  • 13. Self-Branding:SuccessThroughthe“Me”Brand © Wüst Consulting | 13 344EN_WP/2013-12-17 North America 7414 Hollister Avenue Goleta, CA 93117 U.S.A. T +1 805 690 6400 info@citrixonline.com Europe, Middle East & Africa Citrix Online UK Ltd Chalfont Park House Chalfont Park, Gerrards Cross Bucks SL9 0DZ United Kingdom T +44 (0) 800 011 2120 europe@citrixonline.com Asia Pacific Level 3, 1 Julius Ave Riverside Corporate Park North Ryde NSW 2113 Australia T +61 2 8870 0870 asiapac@citrixonline.com About Citrix Citrix (NASDAQ:CTXS) is the cloud company that enables mobile workstyles—empowering people to work and collaborate from anywhere, easily and securely. With market-leading solutions for mobility, desktop virtualization, cloud networking, cloud platforms, collaboration and data sharing, Citrix helps organizations achieve the speed and agility necessary to succeed in a mobile and dynamic world. Citrix products are in use at more than 330,000 organizations and by over 100 million users globally. Learn more at www.citrix.co.uk. ©2013 Citrix Online, UK Ltd. All rights reserved. Citrix, GoToAssist, GoToMeeting, GoToMyPC, GoToTraining, GoToWebinar, OpenVoice, Podio and Sharefile are trademarks of Citrix Systems, Inc., or a subsidiary thereof, and are or may be registered in the U.S. Patent and Trademark Office and other countries. All other trademarks are the property of their respective owners. Mac and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google, Inc. Resources for achieving business agility For more white papers, case studies and on-demand webinars, visit news.citrixonline.com/resources/ For best practices, company announcements and research about modern work styles, please visit the GoTo Blog at: blog.citrixonline.com GoToMeeting Our Citrix online service for better collaboration Get your free trial version: United Kingdom: 0800 011 2120 http://www.gotomeeting.co.uk