1. Jason Harrison
5000 E Henrietta Rd Apt E6 | Henrietta, NY 14467 | 585-281-7665 | ryujin8142@gmail.com
Statement
Multi-skilled and well versed employee looking to relocate to the Clarksville, TN or Nashville, TN
area. Strong background in customer service and data entry. Easily trained and willing to learn.
Experience
July 2013 to Present
SUI Services Communications Specialist | Paychex, Inc | Rochester, NY
 Support SUIclients, Internal Partners and State Representatives throughoutthe
unemploymentprocess.
 Provide excellent service to our clients by contacting them to obtain employee separation
information and educating them on the unemployment process.
 Process unemployment claim matters for all stateagencies in an accurate and timely manner
according to the various state regulations.
 Responsible for servicing a group of clients that have specific service needs that differfrom
our normal client model support in order to improve client retention.
 Utilize resources to accurately and effectively answer client and internal partnerquestions
regarding state-specific requirements.
 Assist supervisorwith monitoring the incoming work queues to identify documents with short
turn around times.
 Responsible for training and mentoringnew employees.
 Lead current team in FY15 in volume of claims at 124% to plan.
 Received High Five awards from peers for assisting the team.
June 2012 to July 2013
General Ledger Support Specialist | Paychex, Inc | Rochester, NY
 Supported General Ledger Reporting Serviceby taking inbound support calls and making
outbound onboarding calls to clients and CPAs.
 Supported clients and CPAs on the use of accountingsoftware suchas Quickbooks,
Peachtree and Creative Solutions.
 Maintained knowledge of payroll and all ancillary products and services in order to assist
branch personnel with general ledgerand accounting issues.
November 2011 to June 2012
Technical Support Representative | Superior Staffing at Paychex, Inc | Rochester, NY
 Assisted clients, theiremployees, and internal partners withtechnical issues with both PNG-
SSO and One Source Solutions Portal websites.
 Worked with internal partners in the IT department with any issues that could not be resolved
over the phone.

2.  Tracked all calls and emails receivedin Service Manager to insure that issue patterns canbe
tracked.
 June 2012 assistedin Preview Payroll corrupted file clean up from update agenterror.
December 2010 to October 2011
Customer Service Representative | Sutherland Global Services | Rochester, NY
 Responded to clientphone calls and online chat requests to resolveclientissues with tax
software.
 Responsible for communicating technical informationin a way that was easily understood by
the clients.
 Built positive customerrelationships and rapport by utilizing appropriate phoneand chat
communicationtechniques.
March 2010 to November 2010
Material Handler | Yoh Staffing at Harris RF Communications | Rochester, NY
 Gathered all necessary products for orders and packaged them with necessary shipping
labels to ensure accurate shipping.
April 2009 to March 2010
Lot Attendant | John Holtz Acura | Rochester, NY
 Ensured sales lot was clean and organized
 Washed all cars after service to ensure they were clean when the customer arrived to
pick up their car.
 Assisted in new car post sale delivery protocol such as washing, waxing and installation
of extra products purchased with the car.
June 2002 to October 2007
Wheeled Vehicle Operator (88M) | US Army | Nationwide
 Trained in transportation supply and troop movement.
 Served two tours of duty(Iraq and Kuwait)
 Awarded Army CommendationMedal(2nd
award), Army AchievementMedal, Good Conduct
Award, National Defense Service Medal.
 Honorable Discharge.
Education
 Dundee Central School, Dundee, NY
 High School Diploma
 Concentration: Music/History