OSACO is a firm that specializes in managing human risks within organizations. They recognize that while people are capable of great things, they are also fallible and mistakes will happen. OSACO works to anticipate problems, minimize risks, and restore integrity and trust after issues occur. Their goal is to help organizations learn from mistakes in order to continuously improve how they address human factors and failures. OSACO provides services across multiple sectors, including business, finance, humanitarian work, sports, and media.

1. specialists in managing human
risks within emerging financial
markets

2. “It may help to understand
human affairs to be clear that
most of the great triumphs
and tragedies of history
are caused, not by people
being fundamentally good or
fundamentally bad, but by
people being fundamentally
people.”
—Neil Gaiman
Peoplearecapableof
remarkablethings.
We are also fallible. Nowhere is this contrast
more evident than in our organisations; in our
collective human endeavours in business, in
humanitarian organisations, in government
machinery and in our public and financial
institutions.
No matter how great our achievements,
how noble and worthy our stated intentions,
human failings inevitably occur and things go
wrong, often resulting in costly breakdowns
and unintended consequences—not just
for the organisations in question and their
stakeholders, but for those they are there to
serve. At a wider level such failures of integrity
lead to a deeply corrosive loss of faith in the
very structures we rely on to underpin society.
OSACO Group are global experts in human
fallibility: how it impacts the integrity of
organisations from the inside and from the
outside, our trust in them, and what can be
done about it.
It’s our belief that whatever the nature or
size of an organisation the vast majority of
damaging human behaviour—whether sins
of omission or sins of commission, whether
internal or external, whether fuelled by well-
intentioned ignorance or malign intent—is
entirely predictable, and in many cases entirely
preventable.
At OSACO we have a wealth of experience in
what can go wrong when people go wrong:
how to anticipate it and take steps to avoid it or
at least minimise the impact; how to learn from
experience and make sure we evolve, adapt
and get wiser for next time; how to restore and
maintain integrity and trustworthiness.
We also believe that in a time of global
uncertainty and political flux, that the integrity
and trustworthiness of our businesses,
humanitarian organisations, government
machinery, financial institutions and even
sporting and entertainment organisations has
never mattered more.
We have to do better and we can do better.
We’re passionate about it. That’s why we’re
here.

3. reporting & consultation
what can be done to learn,
adapt & evolve?
oversight & compliance
better structures, controls, feedback,
supervision & accountability
risk management
better foresight, planning &
contingency
capacity building
training, resources,
recruitment
investigations
exactly what happened?
transparency
open, fear-free culture of
reporting & feedback
WHATCANWEDOA
BOUT IT?
BADSTUFF HAPPENS
HOW
D
IDITHAPPEN?
At OSACO we have a great deal of
experience in how things go wrong with
people in organisations; specifically,
what we refer to as ‘human risk factors’,
as distinct from market, economic, political,
technological or environmental risk factors.
People, individually and collectively, have a
tendency to act in all kinds of ways that are not
in keeping with the aims of the organisation to
which they belong and are paid—for reasons
ranging from well-intentioned ignorance
through to self-protection and personal survival
In banking and financial services, trust
is the fundamental currency. No sector
illustrates more acutely the need for
demonstrable integrity and trustworthiness as
a basic criterion for doing business.
The succession of systemic failures, scandals
and crunches that have rocked financial
institutions in recent years have led to a deep
global crisis of trust. Tackling this loss of
faith and restoring the trust of governments,
commerce and the public is a massive issue
for financial institutions and regulators
everywhere, in long-established financial
centres as well as developing and emerging
markets.
While the attention of legislators and
regulators since the 2008 crisis in particular
has been focussed on resilience, governance
and accountability in the finance sector, more
recently the fight against international financial
crime—money laundering, corporate and
personal tax evasion, bribery, corruption and
the financing of global terrorism—has come
right to the top of the public and political
agenda. Immense pressure is being exerted on
THE
FINANCIAL
SERVICES
SECTOR:
TRADINGIN
TRUST
PEOPLEBEINGPEOPLE,
THINGSGOWRONG,
BADSTUFFHAPPENS
through to greed, corruption and in extreme
cases the desire to cause intentional harm.
When things do go wrong—and unfortunately
in an organisation any size it is ‘when’ not ‘if’—
it’s vital that we learn from what happens. That
learning can then be translated into effective
action, constantly improving foresight and the
capacity to handle human risk factors, failures
and their consequences.
We regard this as a natural, cyclic process of
organisational self-learning and evolution.
Everything we do at OSACO, every service
we offer, every project we undertake, lives
in this cycle.
financial institutions to raise standards, create
greater transparency, better controls and safer
practices. To demonstrate, in short, that the
bedrock of international commerce can once
again be trusted and relied upon.
At OSACO, it’s our view that while
the increasingly heavy expectations
and regulatory pressures on financial
institutions are raising the barrier of entry
into global markets significantly, this
represents a great opportunity for emerging
financial centres, not a threat.
History proves that seismic shifts in global
markets can work in favour of players who
are prepared to take radical measures, move
swiftly and assert their position in a new order,
unencumbered by inertia and the need to
maintain the status quo.
OSACO Group’s established expertise and track
record—in international finance, risk management
and organisational integrity— puts us in a unique
position to help clients in developing markets who
want to rise to the challenges and opportunities
opening up before us.

4. INTERNATIONALSPORTS
We work with international sports teams, high-profile sports personalities and major sports
event organisers, providing risk management and security coordination and training. We’re there
to make sure teams and players can do what they’re there to do—compete at their absolute
best—safely and without distraction from a host of threats ranging from international terrorism
to deranged fans to corrupt gambling interests.
INTERNATIONALBUSINESS
We work with multinational businesses, particularly those with far-flung operations in
demanding environments and developing countries. We offer consultancy in oversight,
compliance and governance structures; we provide expert investigations into fraud, abuse
and exploitation; we provide risk management for staff sent into high-threat environments;
we design and deliver bespoke in-house training. Our aim at every turn is to help businesses
operate with greater integrity and accountability, and with greater resilience to the risks posed
by human fallibility.
THIS
APPLIES
EVERYWHERE
IT
WORKS
EVERYWHERE
What we’ve discovered is that this approach is
universal. our expertise in each of these areas is
transferable And applicable across a highly diverse
client-base in multiple sectors—including business,
humanitarian, sports, media and finance.
MEDIA&ENTERTAINMENT
We work with news, film and documentary crews, Hollywood production companies and high-
profile celebrities, providing risk management and security coordination for film sets, shoots and
excursions in high-risk locations around the world. Our role is to make sure everyone involved
can travel, work and come home safely and that high-value assets are adequately protected.
GLOBALHUMANITARIANORGANISATIONS
We work with UN agencies and international NGOs who are providing aid, relief and
development in some of the most challenging and often dangerous places in the world. We
bring our expertise in oversight, compliance and good governance, ensuring donor funds get
where they’re supposed to; we investigate where things go wrong and train in-house staff in
investigations and sound practice. Our clients’ staff work daily with the most vulnerable, needy
and endangered people on the planet; our aim is to ensure the highest standards of staff
conduct, supervision and operational integrity even in the most difficult circumstances.

5. OSACOINTHE
FINANCIAL
SERVICES
SECTOR
THESERVICESWEOFFER
OSACO offer a comprehensive range of
services to institutions, either as a complete
package or as individual components in an
ongoing journey to raise capabilities to an
internationally accepted level. These include:
■■ audit and ‘as-is’ assessments of existing
infrastructure in regard to ISO 19600
(Compliance Management Systems)
■■ firm-wide risk assessments to support
senior management in steering the
financial crime agenda within the business
■■ project management
■■ advisory services across policies and
procedures, organization design,
operating models, governance, risk and
controls frameworks
■■ capacity building, including standards
of competence, recruitment, training
and assessment, supply of temporary
external resources in inception stages;
comprehensive range of training
offering through established certificated
qualifications or bespoke solutions
■■ resources augmentation or outsourcing
services for one-off projects (e.g. remedial
action projects)
THEFIGHTAGAINST
FINANCIALCRIME:A
RISK-BASEDAPPROACH
The fight against financial sector crime has
become a high political and regulatory priority
in the face of organized crime, global tax
evasion issues, bribery and corruption scandals
and a surge in international terrorism.
The Financial Action Task Force (FATF) and
government bodies have increased their
efforts and are placing heavy expectations
on financial institutions to support safer and
more transparent practices. This includes the
systematic application of a risk-based approach
to the fight against financial crime, meaning
that countries, competent authorities and
banks must identify, assess, and understand
the money laundering and terrorist financing
risk to which they are exposed, and take
the appropriate mitigation measures in
accordance with the level of risk. Effective
Know Your Customer/Customer Due Diligence
(KYC/CDD) practices lie at the core of a risk
based approach, as is the ability of firms to
demonstrate that they understand the risks of
their customer relationships. The effectiveness
of controls within correspondent banking
relationships is of prime importance in the
system, as firms must rely on the robustness
of controls used by their respondent counter-
parties to prevent the misuse of services.
Major regulatory developments are
under way to translate and enforce these
obligations, such as the EU’s 4th Money
Laundering Directive and US Financial Crimes
Enforcement Network (FINCEN). Evolutions
in legal frameworks and regulations in Iran
are also under way. The need to establish
and demonstrate adequate risk-based
compliance management systems in
the area of financial crime is therefore a
pre-requisite to being able to operate in
international financial markets.
OSACO has a well-established expertise and
track record in international finance, risk
management and organisational integrity.
Our focus is on sustainability and helping
clients build strong, autonomous and self-
learning organizations.
Our financial services team specialises
in working with financial institutions
that are upgrading and maintaining their
compliance capabilities, ensuring they are
able to operate at international standards,
particularly with regard to financial crime
measures. Each member of our team of
financial experts has long years of practice
in their respective fields, working in close
partnership with clients to address their
unique needs and circumstances.

6. OSACOLEADFINANCIAL
SPECIALISTROLAND
GUENNOU
Roland is a Know Your Customer and
Client Onboarding expert with 20 years of
international experience in the corporate and
investment banking industry across service
delivery, business transformation. policy
development and training.
He is the principal author of the International
Compliance Association’s Advanced Certificate
in Practical Customer Due Diligence and is a
regular speaker at European industry events.
Based in London, Roland specialises in training
and advisory services in the area of Customer
Due Diligence and leads OSACO’s team of
specialist corporate compliance consultants.
OSACO:WHEREWE’RE
COMINGFROM
OSACO has its roots in New Zealand where
four of our five directors originated.
The group was originally formed in response
to a growing demand for experienced
administrative investigators, oversight,
compliance and risk management specialists
in the humanitarian sector. Our work has
subsequently expanded to encompass a
wide range of activities with clients across the
world in corporate business, humanitarian
aid and development, the finance sector and
international sports and entertainment.
As individuals and as a company we place a
great emphasis on a human-oriented approach
towards organisational integrity and successful
business.
We currently have offices in Wellington NZ,
London UK and Stockholm in Sweden.
let’sspeak
Please contact Sean Buckley:
+44 7479 808388
seanbuckley@osacosolutions.com
or George Bennett:
+44 7482 339905
georgebennett@osacosolutions.com
DONOHARM.We believe that the laws of unintended
consequences should be central in the minds of all organisations
regardless of their purpose or business
IT’SMOSTLYPREDICTABLE.We believe that the vast majority of
human wrong-doing within organisations, or perpetrated against
them, is predictable and can be greatly reduced through good
foresight, planning, control and monitoring
WEHAVETODOBETTER.We believe that the costs of human
integrity failures within organisations are not just financial; they
cause massive reputation damage and very often incalculable
human suffering and misery
WECANDOBETTER.We believe that with the right commitment
from leaders and stakeholders, organisations can develop their
capacity for anticipating and handling human fallibility
WRONGQUESTION.We believe that it’s not a matter of ‘can we
afford to address these problems?’ but ‘can we afford NOT to?’
SYSTEMSALONEWON’TCUTIT.We believe that administrative and
technical measures alone (procedures, policies, contracts, channels,
hotlines etc.) are insufficient for tackling human fallibility and are
no replacement for inspired cultural change, personal supervision,
coaching and pastoral care.
ADUTYOFCARE.We believe that organisations have a
responsibility to ensure staff are adequately equipped to deal
with the exposures, pressures and temptations inherent in their
working environment
WEHAVEAPROBLEM,SOLET’SADMITIT.We believe that any
organisation employing significant numbers of people has, is or
will experience damaging staff misconduct, whether or not it is
acknowledged and addressed
BETRANSPARENT.We believe that we have to address the cultures
and mindsets of resistance—stigmas, fears and self-preservation—
that stop misconduct being reported transparently upwards and
addressed in all directions
ITPAYSTOPAYFORRISKUPFRONT.We believe that failing to
address risk in advance, and then clearing up the mess afterwards,
is far more painful in monetary and often in human cost
WECAN’TLOSEFAITH.We believe that a loss of faith in our
institutions, structures, accountability and justice is a highly
corrosive and damaging force in society; we have to win back trust
in good process, step by step
THINGSWE
BELIEVE
Jaydenebuckley
RolandGuennou
DOMINICSMYTHSEANbuckley

7. www.osacosolutions.com
©2016 OSACO Solutions Ltd.
10 Brandon Street, Wellington, New Zealand
Tel: +44 7479 808388
email: info@osacosolutions.com