Jean-Pierre van der Weerd

sourcing it ict decision making procurement service management tender outsourcing it governance vendors suppliers collaboration coopetition outsource service integration human resources it sourcing legal affairs decision tree availability resilience reliability contract management itil insourcing competition dillema supply chain siam ecosystem competitors forced cooperation case study front office processes end user gebruikersondersteuning kwaliteit quality help desk service desk turnaround communication survival adaptation multisourcing usefull fundraising spice model tools market analysis decision model business model decison metaphore shakespeare non core core team team building risk analysis mitigation audit identification project management business risk management risk it for business service levels formula 1 it for non it staff eu specification itsm governance