Net Promoter Score is the greatest predictor of future revenue and client retention. Learn why NPS is the defacto standard that leading companies use to measure customer loyalty.

1. This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
THREE STEPS TO REVENUE GROWTH
Using Net Promoter™ Score

2. This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
A Walk Through The Info[Graphic]
Understanding NPS
Make NPS Part Of Your Culture
Commit to Analyzing the Data
Take Action!
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3. This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
What is NPS?
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One Simple Question 
That Lets You
Understand 
Customer
Loyalty

4. This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
When Your People
Understand This,
They Are More
Aware Of Their
Individual Impact
On Revenue
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5. This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
Make It Specific to
Operating Units and
Individuals
Understand the
Correlation to
Performance
Identify Common Themes
That Can Be Addressed
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6. This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
Engage Your Customers
Leverage Promoter
Referrals
Correct Detractor
Challenges
Accelerate Relationships
with Passives
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7. This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
www.aremyclientsloyal.com
This is confidential and proprietary information of Butler Street
Holdings, LLC. Any reproduction or use without the express
written permission of Butler Street Holdings, LLC is prohibited.
THANK YOU!
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