1. Jeffrey F. Witzer, PMP
2448 Bensalem Lane JeffWitzer@hotmail.com
Concord, NC 28027 813.230.5329
Project Management Software Development Software Quality Strategic Planning
Director-level strategic planner, senior project manager, and software engineer with 21 years of steadily increasing
responsibility in software application development and team leadership. Proven expertise developing, deploying,
and supporting major IT initiatives. Strong technical background. Committed to building strong customer
relationships and spearheading effective organizational change.
Process Improvement Change Management Creativity
Team Leadership & Motivation Problem Solving Honesty
Technical Resource Development Attention to Detail Integrity
WACHOVIA, CHARLOTTE, NC 2006 – 2009
Senior Project Manager – Centralized Dial Tone Project, 2008 – 2009
Assigned to rescue troubled project to build infrastructure for intra-bank telecommunication service. Resolved
team conflicts. Negotiated workable project schedule. Put project back on track. Project shelved by Wells Fargo.
Senior Project Manager – Bell South Long Distance Integration to AT&T, 2008 – 2009
Successfully managed identification of BSLD circuits, negotiations with AT&T to assume network traffic, and
technical solutions to implement necessary changes. Project shelved by Wells Fargo.
Senior Project Manager – Roles and Enclaves Project, IT Future Network Securities, 2007 – 2008
Recruited to rescue failing project to design Network Roles, Enclaves, Security Policies, and their governance, to
drive the Future Network Securities program. Quickly analyzed root causes of project problems; implemented
appropriate organizational, procedural, and technical solutions; brought project to a successful conclusion.
Senior Project Manager – Workflow, Image, & Integration Technologies, 2006 – 2007
Improved and simplified engagement process for the Mainframe Integration Team and Integration Hub for Web
Service Providers and Consumers. Represented team and process in engagements related to the Integration Hub.
Identified, drafted, and enacted plan to increase process maturity from ad hoc to documented and repeatable.
Enabled engagement portfolio management for the Integration Hub, improving awareness and communication of
critical dates and project status. Mentored project management methods to team members and management.
CP SHIPS, TAMPA, FL 2004 – 2006
Senior Project Manager
Established and taught project management methodologies, procedures, and techniques to IT project managers
to increase project management maturity. Planned, executed, and controlled $2M mission-critical hazardous
materials handling software upgrade.
SCC SOFTCOMPUTER CONSULTANTS, PALM HARBOR, FL 2002 – 2004
Software Quality Director / Program Manager / Software Development Manager
Technical, quality, and process expert within Strategic Planning & Project Management Office, responsible for
oversight of all business strategies and tactics for a privately held, 700-employee, industry-leading, highly
internationalized Laboratory Information System software application development organization.
Identified root cause of poor software quality, established corrective procedures, and created and led an
independent 150-person Software Quality Assurance and Control Division, realizing a $2M savings in rework
and customer handling within 2 years.
Successfully designed outsourcing strategy to save business $5M.
Mentored and proxied the organization’s directors, account executives, software development managers,
product specialists, and customer support representatives in customer relations, project and time
management, on-time and on-budget software delivery, and management of customer expectations.
Established, planned, and administered the policies, procedures, and goals for the company.
Provided reorganization strategies, process reengineering services, and employee relations training.
Reported directly to the President and the Executive Vice President.

2. Jeffrey F. Witzer, PMP JeffWitzer@hotmail.com 813.230.5329 Page 2
ALLTEL INFORMATION SERVICES (AIS), TAMPA, FL 2001
Senior Project Manager / Resource Manager
Established job descriptions and competencies, conducted technical interviews, counseled employees on
career planning, and designed training programs to help employees meet their goals.
Guaranteed all staff utilization goals were met, performed employee performance reviews, determined salary
adjustments, and designed “Get Well” plans for underachievers.
Managed all technical resources in the Tampa office, working closely with:
Senior Management to plan future business
Contract Managers to set realistic customer expectations
Project Managers to identify specific technical needs
Recruiting and Human Resources to interview and select additional staff
Most importantly, each employee to partner in their success.
Reviewed all outgoing contracts and proposals for content, accuracy, readability, and consistency.
Redesigned the AIS inter-location Intranet site and managed the implementation.
ORIGIN TECHNOLOGY IN BUSINESS, TAMPA, FL 1994 – 2000
Project Manager, Outsourced Projects, 1996 – 2000
Customer Care, GTE’s Call Center Application: 3-tier distributed client/server, UNIX/C/C++, X/Motif, Informix, and
IVR application for U.S. customer repair calls. Brought company’s core project back on track after it ran into
trouble with employee morale and retention, budgetary and scheduling targets, and client confidence. Within 6
months, achieved complete turn-around. Successfully reset client’s expectations to a reasonable level. Reduced
number of known defects from 275+ to 5.
Managed, scheduled, and tracked overlapping project work phases and deliverables for 13-person
development, support, and Y2K team on multi-million-dollar project outsourced from primary client.
Evaluated, prepared, and priced Statements of Work and Change Requests.
Implemented proven project management practices to greatly increase customer satisfaction, deliverable
quality, and employee morale.
Handled all day-to-day interaction with client project management, contract management, other technical
customer departments, and the end-user community.
Created, managed, and performed 24 * 7 primary pager and escalation support to the user community.
Led all customer status meetings, peer code reviews, and Y2K audits.
Participated in an internal Quality Team, creating procedures and checks and balances to assure that the
necessary processes were being performed to obtain an SEI CMM 3.0 rating.
LEC-to-LEC, GTE’s Open Market Transition: Provided Competitive Local Exchange Carriers with web-centric
access to Incumbent Local Exchange Carriers per FCC mandate. Responsible for proof-of-concept, Detail Level
Design, all screen layouts, C/C++ coding, CGI software, technical leadership for programming team, and test suite
design and implementation. Project delivered on time and had successful pilot and deployment, avoiding severe
financial penalties. Performed all program maintenance throughout warranty period.
Team Lead, 1994 – 1996
Various Projects: Led technical team; resolved trouble reports; acted as Subject Matter Expert; led peer code
reviews; performed 24 * 7 primary pager support; led all Origin employees at client site; supported and designed
training classes for GTE’s internal API; acted as project team liaison to GTE’s National Testing Facility.
VARIOUS SOFTWARE DEVELOPMENT COMPANIES, ORLANDO/TAMPA, FL 1988 – 1994
Software Engineer / Senior Software Engineer
Prototyped, designed, coded, and tested various telephony, bank marketing, and point-of-sale products,
concentrating on User Interface. Employed C, C++, Smalltalk, and other languages on UNIX, Windows, and DOS
platforms, and was often responsible for configuration management, gathering system requirements, representing
the company at user conferences, and authoring user and technical documentation.
Project Management Institute (PMI) – Certified as a Project Management Professional (PMP) in 2001
B.S. in Computer Science, University of Central Florida, Orlando