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The Future of Voice UI: From Mediocre to Magical

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What will voice interactions look like in ten years and what does this mean for designers? I'll talk about the rise of the voice user interface (VUI) and where this exciting new interface could be headed. https://youtu.be/QRNkD6O2vLA

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The Future of Voice UI: From Mediocre to Magical

  1. 1. The Future of Voice UI: From Mediocre to Magical Jeff Humble Head of Design JeffBumbles
  2. 2. Jeff Humble Head of Design JeffBumbles At CareerFoundry, we want to help everyone learn about the power of design. Through online coursework and hands-on practice, we strive to teach the skills that will make our students employable and a force for good in the future.
  3. 3. The Rise of the Voice Interface A VUI in Every Home 7 Reasons VUIs Will Be Magical Jeff Humble Head of Design JeffBumbles
  4. 4. The Rise of the Voice Interface
  5. 5. It’s 2017
  6. 6. It’s 2017
  7. 7. It’s 2017 “Millions”
  8. 8. Smart Assistant companies claim their speech recognition software is now at 4.9% word error rate. Humans average around 5.1%
  9. 9. Siri Google Assistant ! !! ! ! ! !! ! DEVICE APP PLATFORM
  10. 10. Siri Google Assistant DEVICE APP PLATFORM
  11. 11. $3 Billion Industry by 2020
  12. 12. COMMAND-AND-CONTROL Users explicitly indicate when they want to speak Closed conversation with beginning and end User can give a command at any time (using explicit action/wake works) (mediocre)
  13. 13. COMMAND-AND-CONTROL CONVERSATIONAL Users are not required to indicate when they are going to talk Longer back-and-forth between user and VUI Uses natural turn-taking techniques: asking a question, pauses, explicit direction (mediocre) (magical) Users explicitly indicate when they want to speak Closed conversation with beginning and end User can give a command at any time (using explicit action/wake works)
  14. 14. (mediocre) (magical) COMMAND-AND-CONTROL CONVERSATIONAL
  15. 15. What will the iPhone of voice interfaces look like?
  16. 16. A VUI in Every Home
  17. 17. What if someone is listening? Ulrich Mühe as Gerd Wiesler in The Lives of Others
  18. 18. The conceptual model of a bugged flat • Microphone is always on • It’s being recorded or actively listened to • There are NO signifiers that someone is listening
  19. 19. The reality of all smartphone owners • 2 Cameras • 1 GPS unit • 1 Microphone
  20. 20. (Pause to check if audience looks like this)
  21. 21. IDEAL SOLUTION SAFE (designed ethically) USEFUL (full functionality)
  22. 22. I don’t think we get to decide IF VUIs become a thing, but, as UX designers, we do get to decide HOW they are designed
  23. 23. 7 Reasons VUIs Will Be Magical 7 Reasons VUIs Will Be Magical
  24. 24. 1. The visually impaired can take full advantage of today’s tech
  25. 25. 2. Talking is faster than tapping
  26. 26. 3. Voice is hands-free, eyes-free, and omnidirectional
  27. 27. 4. VUIs are cheaper & smaller than touchscreens
  28. 28. 5. The device can change, but the UX remains the same
  29. 29. DEVICE APP PLATFORM Siri Google Assistant ! !! ! ! ! !! !
  30. 30. DEVICE APP PLATFORM Siri Google Assistant ! !! ! ! ! !! !
  31. 31. 6. Speech conveys more meaning than text
  32. 32. Sure
  33. 33. • age • gender • regional background • personality • current emotional state
  34. 34. 7. Our interactions with technology become more human
  35. 35. Hey Joe. You sound sick. Shall I cancel your 9AM meeting and make you a hot tea? Ugh…Morning, Google
  36. 36. Remember how you told me that you wanted to prioritise your career over finding a partner? Google, am I in love with Jason?
  37. 37. Remember in our last session when we talked about cycles of depression? Have you thought more about that since our last session? Hey, Google. I’m feeling down today.
  38. 38. Congratulations on pronouncing your first word, Evelyn! I’m going to call your mother and father into the room. Ga…ga…ga…Google!
  39. 39. I’m just fine, Gladys. You sound like you’re feeling much better today. Want to pick up our chat from yesterday? Why, hello Google. How are you, deary?
  40. 40. 1. The visually impaired can take full advantage of today’s tech 2. Talking is faster than tapping 3. Voice is hands-free, eyes-free, and omnidirectional 4. VUIs are cheaper & smaller than touchscreens 5. The device can change, but the UX remains the same 6. Speech conveys more meaning than text 7. Our interactions with technology become more human
  41. 41. Who gets to create the future of voice?
  42. 42. Thanks Jeff Humble Head of Design JeffBumbles

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