1. je n a n d la n c e @ y a h o o . c o m ▪ 2 0 7 - 3 5 4 - 4 1 0 3
Jennifer Roberts
Accomplishments
 Over 6 years of experience with athenaClinicals.
 Helped to transition from old lab compendium to a new compendium and workflow within
athenaClinicals.
 4 years experience managing orderable library for athenaClinicals
Professional Experience
Senior Clinical Terminology Associate–athenaHealth, Belfast, ME 2013– Present
 Manage and support the orderable library within athena, particularly focusing on lab and
medication orders.
 Provide feedback and support to product initiatives for improvements to both streamlined and
classic.
 Balance operational work (including cases, mapping projects, email requests) with project work.
 Developed POV for ask on order entry questions (AOE) and created collateral to request
functionality improvements to support AOE cleanup.
Clinical Content Associate–athenaHealth, Belfast, ME 2011-2013
 Primary operations lead for the team. Managed cases, orderable library, AOE. Created new
templates for many specialties.
Customer Service Center Associate/Analyst–athenaHealth Belfast, ME 2009-2011
 Trained clients on the use of athena Collector and Clinicals software. Managed case queue and
resolved cases, while providing prompt, professional service.
Pre-admission testing support –Pen Bay Medical Center, Rockport, ME 2007-2009
 Prepared charts for surgical cases based upon admission status. Performed EKG testing,
registered patients, ensured relevant information prepared for anesthesia review.
Pharmacy Technician–Omnicare Pharmacy, Gardiner, ME 2005-2007
 Processed and entered orders from long term care facilities for patient prescriptions. Primary
customer service contact for Omnicare for verbal orders/questions from physicians/nurses.
Pharmacy Technician–CVS Bath, ME 2004-2007
 Processed orders for ambulatory patients and provided customer service.
Education
BA, Liberal Arts– University of Maine at Augusta, Augusta, ME 2015
Studied Psychology - Bowdoin College, Brunswick, ME 1997-2000
References available upon request