1. Jessica Thompson
8212 Chestnut Hill Ct
West Chester, OH 45069
Phone: 513.435.4916
E-mail: interstellarburst6184@gmail.com
Objective: Be a part of a team providingquality serviceand leadership utilizingmy commitment to
excellence. To coach,enrich and manage a group of employees ensuringtheir success and development while
honingmy trainingskills.Help nurture employees to be the best workplace version of themselves while
maintainingdepartment requirements.
Education:
Graduated from Lakota East High School 2002
Miami University English Literatureand Technical Writing- in progress
Work Experience
2015-Current CornerstoneBrands Inc.
Service Resolution Supervisor
 Resolvingcustomer concerns in a way to benefit both the customer and the company. Assisting
representatives with customer careand order entry procedure. Anticipatingthe needs of our customers
and resolving their complaints and serviceissues. Identifyingand fixingshippingconcerns and working
with drop shippers. Managinginbound and outbound calls.Meeting or exceeding goals for call handling,
resolution and quality. Coachingemployees in appropriatestandard operating procedure.
2012-2015 Security National Automotive AcceptanceCompany
Senior Collections Representative and Team Lead
 Trained new associates and was a team leader. Established contactwith veterans organizations for
employment assistance. Helped military servicemembers in financial crisisto maintain their vehicle
payments. Provided company approved solutions and grantinformation for currentand exitingservice
members. Provided excellent customer serviceand understandingfor servicemembers experiencingthe
effects of PTSD and Traumatic Brain Injuries.Maintained monthly assessmentgoals.
2011–2012AvenueClothing
Sales lead
 Organized monthly contests for employee incentivizingcreditcard enrollmentand pushed company goals.
Trained new associates.Maintained and achieved daily and monthly sales and creditenrollmentgoals by
buildingbrand loyalty and customer report. Duties also included cash handling,returns,and assistingwith
customer complaints.

2. 2011–2012CornerstoneBrands Inc.
Customer Service Representative-seasonal
 Inbound call customer serviceand sales for high-end catalogs.Maintained customer credit card security,
achieved low average call times and directed customer complaints.Regularly achieved company goals.
2010-2012 Mary Kay
Independent Sales Consultant
 Maintained customer profiles and creditcard information,inventory,purchasingand ordering,achieved
personal and unitsales goals aswell as providingmy own advertising.Organized largeparties for sales
and recruitment as well as directsales events.
2009-2010 RDI Marketing
Customer Service Representative
 Acquisition sales,enrolled Discover Card customers in new benefit programs,outbound calls,achieved
daily sales goals,provided customer serviceand maintained lowcall timeaverages.
2006-2009 Applebee’s
Trainer and Shift Lead
 Trained new associates and set goals for new associates and nurtured new staff for success. Sales,
customer service, maintained daily operations,safety training,and cash control.
2005-2009 Lane Bryant
Credit Sales Lead
 Created incentiveprograms for associates to adhere to store, districtand companywidegoals.Maintained
daily and monthly credit enrollment goals,maintained monthly sales goals,inventory,phone answeri ng,
cash handling,multi-taskingwith multiplecustomers whilepromoting brand loyalty.
1999-2005 Paramount’s Kings Island
Resale Office Associate/ Vice President Assistance
 Games department, customer service,human resources,payroll,training, purchasingand ordering,
maintained associatefiles,directed phone callsand assisted in park/vendor relations.Provided assistance
with organization for park VIPs.
Other Skills:
Languages
Spanish- Conversational fluency.
Computer Skills
Proficientin most Microsoftand Windows programs,internet proficient,adept at learningproprietary software.
Personal Interests
Reading, writing,musical theatre, classically trained in operatic performance.