11. Based on interviews with senior IT decision makers

12. Data is unique and unavailable elsewhere; studies deal with installed infrastructure and peer group best practices

13. Trends and needs discovered provide peer group guidance

14. Unbiased by vendors or vendor funded research

17. Requirements must be properly understood before possible solutions can be devised

18. Solutions need to be evaluated based on the merit of the technology and the ease of implementation

19. IT Solutions are rarely the application of a single technology, need to consider the ecology to reduce risk

20. Client processes should be understood to identify possible conflicts to adoption