Bibliography for resolving conflict provided by Amanda Murphy. This information was used in the Managing and Resolving Conflict webinar series.

1. Bibliography for Resolving Conflict
Ariely, Dan.Predictably Irrational: The Hidden Forces That Shape Our Decisions. London:
HarperCollins Pub, 2008. Print.
Babcock, Linda, and Sara Laschever.Women Don't Ask: The High Cost of Avoiding Negotiation
and Positive Strategies for Change. New York: Bantam Books, 2007. Print
Deutsch, Morton, and Peter T. Coleman.The Handbook of Conflict Resolution: Theory and
Practice. San Francisco, Calif: Jossey-Bass, 2000
Fisher, Roger, William Ury. Getting to Yes: Negotiating Agreement Without Giving in. New York,
N.Y: Penguin Books, 1991. Print.
Fisher, Roger, and Daniel Shapiro.Beyond Reason: Using Emotions As You Negotiate. New York:
Viking, 2005. Print
Furlong, Gary T. The Conflict Resolution Toolbox: Models & Maps for Analyzing, Diagnosing, and
Resolving Conflict. Mississauga, Ont: J. Wiley & Sons Canada, 2005.
Goleman, Daniel. Emotional Intelligence. New York: Bantam Books, 1995. Print
Lehrer, Jonah. How We Decide. Boston: Houghton Mifflin Harcourt, 2009. Print.
Malhotra, Deepak, and Max H. Bazerman.Negotiation Genius: How to Overcome Obstacles and
Achieve Brilliant Results at the Bargaining Table and Beyond. New York, N.Y: Bantam Books,
2007. Print.
Max A. Eggert and Wendy FalzonThe Resolving Conflict Pocketbook Management
Pocketbooks Copyright Max A Eggert and Wendy Falzon © 2004 (115 pages)
Senge, Peter M. The Fifth Discipline: The Art and Practice of the Learning Organization. New
York: Doubleday/Currency, 1990. Print.
Tannen, Deborah. Talking from 9 to 5: How Women's and Men's Conversational Styles Affect
Who Gets Heard, Who Gets Credit, and What Gets Done at Work. New York: W. Morrow, 1994.
Print.
Victoria Pynchon. A is for Asshole - The Grownups' ABCs of Conflict Resolution - An illustrated
primer on dealing with difficult people.
Ury, William.Getting Past No: Negotiating Your Way from Confrontation to Cooperation. New
York: Bantam Books, 1993. Print.

2. Connecting With Self and Others. By Daniel Wackman, Elam Nunnaly, Phyllis Miller, Sherod
Miller