• Good team / leader skills
• Excellent communication skills
• Reliable and enthusiastic
• Analytical approach to fault diagnosis
• Comprehensive knowledge of setting up hardware and software
• Problem solving skills
• Networks, Setting up network hardware, TCP/IP, printers etc
• Broad range of communication cabling skills including Network cabling
Career History to date
Sept 2015 to Date local access network engineer for MJ Quinn, to provide telephone line
service for home uses to small business for voice, Data and Internet use.
Dec 2008 to Sept 2015 PC hardware break fix engineer for DCGI & Equanet (Dixons
Group) Main duties to visit customers home or business and carry out diagnostic / repair
of purchased PC & Laptop Computers, install software, setup networks including Wi-Fi. I
have also carried out large-scale rollouts for MOJ Ministry Of Justice and DOH
Department Of Health Via Equanet.
Sept 2006 to Aug 2008. Perfect Partners Hair & Beauty Salon. Owner / Manager of a
successful business for 2 years.
May 2006 Sept 2006 Support Engineer (Hewlett-Packard / Foreign & Common
Wealth Office) Main roll within the project is to remotely access servers across the globe
and administer exchange mailboxes prior to migration to exchange 2003.
2006 – Senior Engineer (EDS Prison Service) Setup & Installation support XP Refresh
HMS Prison Service Rollout.
47 Primary Avenue Bootle Merseyside L30 8SE
Mobile Tel: 07843 659 625
Email Address: Joe.firstname.lastname@example.org
Marital Status: Married
Full UK Driving Licence
SC cleared trustworthy and well organised IT Engineer. Extremely adaptable, good
humoured with a good attitude, able to lead and work well under pressure, Good team
leader/member capable of supporting and maintaining a wide spectrum of applications
and equipment, with a view to add to already gained skills.
2005 – 2006 Technical Consultant (CSC / BAE Systems)
Main duties were to assist with (DTR) desktop refresh from NT to Windows XP. Fix
software / hardware faults arisen from refresh, ensure users have all software required i.e.
business critical application, to ensure users are in correct groups within active directory.
2001 – 2005 Installation Engineer (Steria LTD)
Main duties for customers such as NPD, MOD, DWP, and CPS were the installation of
desktops, laptops, WIDS. Setting up Windows 2000 XP work station / server, Citrix
systems. Installation of Dell, HP, Compaq Server’s, switchers & routers. Carrying out
wan cutovers, fault diagnostics, ghosting machines patching network ports.
2001 - 2001 ADT Fire and Security (Tyco) Sales Security Consultant:
Duties included a high level of customer contact, establishing a good customer relation.
Advised customers on design and development for the best solution to suit the customer’s
security needs, provide detailed costing and after sales support.
2000 – 2001 Computer Technician at Knowsley Community College Work experience:
Assisting the college technician team to migrate the existing Windows 95 network to a
Windows NT and NT Workstation Network, given full administration rights and
privileges in order to complete migration and testing. Assisted with their day-to-day
problem solving, diagnosing and repair of faults both in software and hardware. This
opportunity was initially sort term but due to the high level of knowledge and enthusiasm I
was able to continue assisting the team of college technicians in addition to completing the
1986 - September 2000 Qualified Vehicle Technician:
Worked as a qualified vehicle technician in three large companies; Nissan, Ian Skelly,
Liverpool; J Blake & Co Limited; MC & C Motor Engineers. My role within these
companies was fault diagnosis, service and repair of vehicles to high standards.
1999 - 2001 Knowsley Community College, HND Business & Computing
1988 - 1991 Liverpool Community College,
City & Guilds Motor Vehicle Engineering Parts 1, 2, and 3
• Working towards MCSE
• Completed the Microsoft Windows NT Administrator training course
• Completed the Microsoft Windows Visual Basic 6 course
• Striving to gain CCNA Cisco Certified Network Associates
• Completed 1st
of 4 semesters with a pass rate of 98%
Interests and hobbies
Creating music in home studio, video & picture editing and to travel abroad.