1. JOHANNA BARRANTES CASTRO
Manville, New Jersey
Cell: (908) 323-6220
Johanna.bc@outlook.com
___________________________________________________________________________________________________
QUALIFICATIONS
SUMMARY
• Human Resources Executive who works in conjunction with other executives to
translate business strategies into HR actions that drive business results.
WORK
EXPERIENCE
COSMOPOLITAN STAFFING SERVICES, BRIDGEWATER,
Administrative Assistant, Oct 2015 – Feb 2016
• Answer, screened and transferred in bound calls. *Received and directed visitors and
clients. *Maintained electronic and hard copy filing system. *Prepared and modified
documents including correspondence, reports, memos, letters and emails (opened, sorted
and distributed incoming correspondence). * Prepared written responses to routine
inquiries.
INTERNATIONAL BUSINESS MACHINES (IBM), COSTA RICA,
Benefits & Compensation Specialist, Oct 2013 – Sep 2015
• Participated in salary and labor market surveys to determine prevailing pay rates and
benefits by accessing global salary guidelines.*Worked to improve recruitment &
retention by collaborating with management to determine staffing needs and the
development of policies and procedures.*Performed troubleshooting for GCS error
solving and report analysis.*Implemented ongoing research into emerging trends, issues
and best practices.*Served as a link between management and employees by handling
questions, interpreting and administering contracts and helping resolve work-related
problems.*Conducted daily and weekly audits (pending increases, interval and QA
comments), as well as, prepared storage PDF daily reports.
SPRINT WIRELESS COMMUNICATIONS, SOMERVILLE, NJ
Sales & Service Manager, Jun 2007 – May 2011
• Provided answers directly to customers concerning billing processes, equipment, service
plan upgrades, service and repair, and other customer service related issue
inquiries*Actively encouraged, supported, and facilitated the growth and development of
all associates in retail store(s).*Established open and honest communication with a
diverse team to create a positive environment. Oversaw all store operations including
opening, closing, compliance, cash & inventory.*Completed and reviewed all adjustment
& monitoring, payroll, and performance related reports. Coordinated sales, promotions
and marketing events to ensure customer flow was maximized and visibility remained
high.*Duties included being responsible for human resources and staffing for the hiring
process, interviewed, and trained various associates.
EDUCATION SOMERSET COUNTY VOCATIONAL/TECHNICAL SCHOOL,
HILLSBOROUGH, NJ
Cosmetology, May 2007
HILLSBOROUGH HIGH SCHOOL, HILLSBOROUGH, NJ
Completed coursework towards High School Diploma
• GED (2010)
ADDITIONAL
SKILLS
• Languages: Bilingual in Spanish and English
• Technical Skills: Microsoft Office, Excel, Word, PowerPoint, Lotus Notes, SAP and
MAP.
Manville, New Jersey (908) 323-6220 Johanna.bc@outlook.com

2. JOHANNA BARRANTES CASTRO
Cell: (908) 323-6220
Email: johanna.bc@outlook.com
DEAR: HIRING MANAGER
It is with great interest that I respond to your job posting for a position as a Human Resources Analyst. I
recently moved to the United States from Costa Rica to be closer to my family. Now, at this point in my career,
I am seeking new professional challenges. The enclosed resume will show that I’ve acquired some of the
credentials and enthusiasm you are looking for in a candidate.
Highlights of my employment and academic profile include the following:
• A goal-driven work ethic and dedicated approach to all tasks and undertakings.
• Strong interpersonal, organizational and communication skills.
• Disciplined, organized, team-player with an aptitude for solving business problems.
• Characterized by others as a determined, motivated and committed worker.
I genuinely have benefited from the experience and knowledge gained while working at IBM Corporation, and
am confident I can share that effectively with your firm. I offer you 8 years of solid human resources, customer
service, sales and technical background. My goal is to help you meet your overall objectives in any way
possible. Therefore, I would like to let you know I am also open to exploring other opportunities within your
company, which my background matches.
So, it would be a pleasure to meet with you, and further share my qualifications and eagerness to becoming a
contributor in your operations.
Thank you for your consideration!
Sincerely,
Johanna Barrantes Castro
Manville, New Jersey (908) 323-6220 Johanna.bc@outlook.com