1. JONATHAN CATTERSON
11 A. Ard O’Donnell,
I have been working for more than 10 years in various IT roles, as Desktop Support, 1st and 2nd
Level Service Desk Support. I am well rounded, diligent and take great interest in always advancing
both my career and my skills. Understanding of the importance of team work and collaboration. I
also take pride in fully immersing myself into any role I undertake. I have a passion for helping people
to fulfil their goals with solutions that are simple, creative and responsible.
Excellent team worker with strong interpersonal abilities
Capable of viewing complex problems and fining logical solutions.
Time management, people management and once again organization are all key to me.
I work well in a high pressure, demanding environment.
MS Office Tools, Word, Excel etc.
SharePoint 2010/2013 Administration
SharePoint 2010/2013 development
Windows Server 2003, 2008 Active Directory environments
SQL Server 2010/2012
Exchange 2010, 2013 environments
DNS and DHCP administration
Monitoring of all servers and network devices (LANWAN)
Software central (Computer Re-image and Deployment)
2. PROGRAMMING LANGUAGES, OPERATING SYSTEMS, SKILLS
Basic Knowledge of Java Script, VBScript, HTML and PERL
Windows 98, 2000, XP, Vista, Windows 7
Basic Knowledge of Unix and Linux
Contributing to web design to a business Level 3
Communications Level 2 – Pass
Computer Maintenance Level 3
Health and Safety within the workplace
Advanced First Aid
Health and Social Care Level 2
United Health Group., Letterkenny Insurance Business Analyst July 2015 - April 2016
Participate in the elicitation, documentation, analysis and validation of business processes,
systems, and solution requirements.
• Research and components of solutions to problems.
• Produce visualization, user experience and configuration elements of solution design.
• Document requirements specifications using high-maturity methods, processes and tools.
• Support requirements management and change management processes.
• Support aspects of the business cycle, including proposals, feasibility studies, and
• Performs work assigned by others.
• Accountable for own work.
ALLSTATE NI., Strabane and Belfast IT Technician / Specialist Nov 2006 - Jan 2014
Promoted from ATSC Analyst to 3rd level analyst (In House) and Assistant Manager.
Developed strong communication and liaison skills.
Excellent problem solving skills with the ability to view complex issues and plan a
strategy for product development and progression.
Manage, plan and deliver daily workload
Worked from home 2 days a week
Act as Manager as and when require.
3. Strong organisational skills
Good multitasker able to prioritise workload
ALLSTATE NI., Strabane Frontline Helpdesk July 2004 - Nov 2009
Interact with clients via telephone, e-mail and the web, providing technical support and
problem solving abilities
Identify, evaluate and prioritise customer problems and complaints
Analyze client problems and formulate plans for resolution
Utilize all technical rescores to solve customer problems
Assist in identifying resolution gaps at the helpdesk and providing customer survey
Bob Mullan Motors., Newtownstewart Office Admin May 2002 – July 2004
Working with various vehicle parts suppliers across Northern Ireland
Helping new customers with vehicle tax and insurance
Management of service station
Various admin duties, pricing, stock taking and ordering
Ensuring customer satisfaction
INTERESTS AND HOBBIES
Music and Reading, Football, American Football
Available upon request