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Joseph Hutton_Resume_5.25.16 (hannah)

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Joseph Hutton_Resume_5.25.16 (hannah)

  1. 1. Joseph Daniel Hutton 42239 Ludlow Court • Northville, MI 48168 • (248) 207-9851 • PROFILE Dedicated and empathetic psychology student witha passion forempowering others and making a positive contribution in the community. A team player with experience drafting treatment plans and working withyouth in a residential setting. Known for exceptional workethic and time management skills. EDUCATION BachelorofArtsinPsychologywithconcentrationinAddictions Southern New Hampshire University (Manchester, NH) Anticipated Completion: December2016 Associate’sDegreeintheArts SchoolcraftCollege (Livonia,MI) May 2014 EMPLOYMENT EXPERIENCE CustomerServiceRepresentativeII- MINACS/NETFLIX (FARMINGTON HILLS, MI) 2013 – 2015  Providedchat support for all teams on the floorand resolved customer concerns on supervisor calls  Developed and implemented coaching and follow-upwithagents  Highly involvedin training last 6 nesting classes SalesRepresentative - AMERICAN PROFIT RECOVERY (FARMINGTON HILLS, MI) 2010 –2012  Acquired on average 15 to 20 new clients a month accounting for anywhere to 25 to 200 units sold for an average of $500 to $2000 a month  Presented product to end line user and developed a referral networkto build client base oftenending in multiple referrals fromthe same client averaging between 10 to 20 referrals a month  Led meetings aimed at changing culture to grow sales effortby increasing morale and building brand awareness within the sales team Dispatcher -SAVE A LIFE USA(FARMINGTON HILLS, MI) 2009  Managed a team of 25 sales people with mix 50/50 inside and outside sales including all aspects around people and team management  Used proactive sales techniques that reduced redundancy and increased sales, grew business by 125% over a 90 day period, consequently, sales grew by several thousand dollars above previous months total earnings  Met with elected officialsin state legislature as a management representative MortgageBanker -QUICKEN LOANS (LIVONIA, MI) 2006 –2008  Acquired on average 10 to 12 new clients a month resulting in roughly $750,000 to $1,000,000 loans written  Managed pipeline of one million dollars in new business monthly, was consistently in the top 5  Wrote an average of 10 new loans a month with a 75% closing ratio on refinance LoanOfficer/ AssistantBranchManager -CASCADE HOME MORTGAGE (MUSKEGON,MI) 2003 –2005  Managed staff of 4 loan officersand 1 home inspector  Wrote an average of 4 to 5 loans a month  Closing ratio of nearly 100% within 90 days on subprime refinance  Implemented an effectivemarketing strategy that increased loan origination by nearly 25% JuvenileGroupLeader/Supervisor -RIVENDELL YOUTH CENTER (ST.JOHNS, MI) 2001-2003  Providedstructure in a maximum security facility forjuvenile delinquents consisting of over 30 residents  Revised and updated treatment plans and worked closely with caseworkersand judges  Helped residents workon treatments goals relevant to graduation from the facility  Observed, monitored, and recorded behaviors to help residents better understand and acknowledge their cycleof victimization  Implemented physical restraints to help maintain the safety of the unit and residents  Supervised a staff of 8 and over30 residents