2. Specific: Achieve higher sales per customer $20 to $30, 85% to 95% Scanouts,
accurate counts, consistent 100% smart counts, and Store Condition during a 3-6
month period may take longer. This will cover the backroom and the floor
Measurable: KPI Outs/Order Review, smart counts, sales trend counts, policy
implementations
Attainable: Goals set out are attainable
Realistic: Fixing OSA in this store will take at least 3 to 6 months maybe more.
Should show steady improvement 1 to 2 months
Timely- Goal is to get OSA fixed in 3-6 months
3. 03769'S PROBLEMS WITH
OSA
SMART COUNT WASN'T GETTING COMPLETED
SCANOUTS WERE INCONSISTENT
BACKROOM ORGANIZATION NEEDED HELP
STORE CONDITION NEEDED HELP
TOO MANY OUTS ON THE FLOOR
EXCESSIVE 1506 WE DIDN'T KNOW ABOUT (ITEMS EXPIRED SOON OR
ALREADY EXPIRED BOTH IN STORE AND BACKROOM)
NON BASIC ITEMS IN THE WAREHOUSE NOT BEING SOLD OFF
INVENTORY BEING MISPLACED
4. Fix the counts on a step by step basis
Do scan outs on a regular basis
Pull and work red carts
Check lows and outs/tons
Organize backroom and rearrange to where food and beverage is easy to access
since 3769 is a food store
Communication: Create signs such as (to be worked, reset, to be binned, etc)
5. Proposal to management at 3769 to buy in
Creating signs for backroom communication
Smart Counts/Price Changes on regular basis
checking lows and outs and tons
stocking outs and zoning
Communication to the team members/leadership in meetings and 1/1
6. Initiated the "no public restroom" policy with exceptions (Store Manager approval)
Trouble with the Buy-in of the plan
Problems with instock beverages/juices, cooler, and freezer
Staffing problemsscheduling issues
Staff lackadaisical
Leadership Conflict
Store Manager Change
Granted half of an overnight to try and fix backroom
7. Plan Paused
New Store Manager's goal aligns more with OSA
Cosmetics and Food bays switch
Original plan to move vendor and water implemented
Better concept and routine of smart counts and scanouts
Backroom still in the same state
Communication issues still present
More focus on 1506 in more areas
Changes ongoing unclear future
8.
9.
10.
11.
12. 1 or 2 overnight shifts
Clearance any non-basic from the backroom
Check for outdates in the backroom
Making sure there's a mylar (even items with prices)
Cross train, Cross train, Cross train
Have more accountability
More coaching
check up on the progress
+ everything from the original plan
Live at 3 zoning
13. More accurate on hands
Less Shrink
More Organization
Increased Team Member Engagement
Higher Profits and Sales
Better Communication
Increased Teamwork
14. Buy in very important
Management support
Describing plan in detail to whole team
Change doesn't happen overnight
Continuous coaching
Giving feedback and recognition