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Josies Resume 3.13.2015 BT Revised

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Josies Resume 3.13.2015 BT Revised

  1. 1. (562)397-1176 Josie79rivera@yahoo.com JOSIE RIVERA PROFESSIONAL SUMMARY Seekinganopportunitywithan organizationwhocan effectivelyutilize anenergetic, results- oriented leaderand team-playerthatwill bringstrongadministrativeknowledgeandskillstoa growingcompanyin need oftop-levelsupport. Self-starterwith a positive, can-doattitude whoisdriventoobtain results,goalorientedand ability toalign with company’sgoalsand objectives. ACCOMPLISHMENTS  Managedandmentoredan effectivehighfunctioningteamofprofessionals  Successfullyplanned andorganizedCompanyevents; Training,EmployeeRecognition, Department Meetings  Increased office organizationbydevelopingefficientadministration policiesand procedures.  Public Relations and expert in Conflict Resolution  Oversee and manage multi-site organizations  Participatedin extensive leadership buildingMentorship programbyCEO  Certified Pro-ActTrainerin De-Escalation andCrisisCommunication andSafety  Office skills: Computer-savvy,Proficient knowledgeofMicrosoftOffice,NextGen, Providerportal,PatientQuickview,PeopleSoft.  Demonstrated knowledgeofHIPAAPrivacyand SecurityRegulationsbyappropriately handlingpatientinformation. EXPERIENCE CareMore of California, Long Beach, C A AUG 2005- Feb 2015 Behavioral Health Dept. Office Manager  Create problemsolutionsandconflictresolutionwithpsychiatricpopulation.  Quicklyrespondedtocrisissituationswhensevere mentalhealth andbehavioral issues arose.  FamiliaritywithDual Diagnosispopulation.  Supervisedstaffofteammembersatthreedifferent BH offices.  The “gotoperson”for allBehavioral healthatover20CCC locationslocal andoutofstate.  Created annual goals, Approved travelexpensesand reimbursementrequests.Maintained department budgets.  Review information sheetsfor all payments, financials, and deficiencyreports  Verify client boardsare correct and all information hasbeen updated tothe database daily.  Review admission paperwork and check for accuracy.  Performance Management, annuallyreviewedemployee performance and providedcritical feedbacktoassistin employee development.  Coached,counseled employeesand administrateddiscipline actionsasneeded.Held employeesaccountable foractionsaccordingtocompanypoliciesandprocedures.  Responsiblefor schedulingofprovidersand employeesateach location.
  2. 2. Page 2  Reviewedandapprovedtimecardsforprocessingbypayrolldepartment.  Developed,plannedandexecutedpoliciesandproceduresfor developmentofprogramfrom start ofprogramtopresent.  Trainedandsupported usersduringnew system implementationsand upgrades  Draftedmore than10 jobaidsfor 10+departments  Organized- personal and professional calendars and supplied reminders ofupcoming meetingsandevents for30+providers.  Coordinatedalldepartmentfunctions .Draftedmeetingagendas,suppliedadvance materialsand executedfollow-up for meetingsand team conferences.  Overseeand administer employeerecognitionprograms  Maintain certification,developedlesson plansandteachPro-Act(professionalAssault Crisis training)forover 200employee’slocalandoutofstate.  Providedupdatedprintedmaterialand lead interactive2 day16 hr classesforemployees monthly.  Participatedin leadershipbuildingandmonthlymentorship fromseniormanagementteam and CEOofCareMore. MedicalReceptionist/FileClerk(March 2004-Aug-2005)  Maintain, organize medical recordsfor Subpoenas,futureappointments,purgingof documentsandupdatefiles.  Receptionist-Greet register andcheck-in andcheck- outpatientsfor 12+ providers.  Answerphones, takemessagesandhelppatientsanswerquestionsor directtoappropriate person.  Account receivables, takepaymentsandapplytopatientsaccounts.  Update insuranceinformation and workwithinsurancecompaniestoverifyeligibilityand benefitcoverage.  Provide writtendocumentationtopatientsofhealthcare instructions.  Schedule transportationasneededfor patients. EDUCATION CERRITOS COLLEGE- CERRITOS, CA MEDICAL ASSISTANT PROGRAM 2003- Completed externship hours and courses in 2 yr. program for front & back office skills in Phlebotomy, Medical Terminology, Nutrition, Billing and Coding. Pro-Act (Professional Assault and Crisis training)- Long Beach, CA- Certified Trainer 2014- Certificate is current and can be sponsored to continue by new company. Completed over 144 hours of hands on employee training hours

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