1.
W E L C O M E

2.
CASE
 Extremely cold weather.
 Lady enters with a dog.
 Conductor is a 'Resentful Employee' and is quite authoritative and stubborn.
 As per the law dogs are not permitted in lower level and lady is ordered to move to upper level.
 Lady claims to be sick and is stubborn not to go to upper level even though travelling with a dog is a
violation of law.
 Other passengers sympathises with the lady and shouts and plots against conductor. Conductor is
stubborn to the core and doesn't budge even for a bit.

3.
CASE
 Last bus leaves without stopping for protesting passengers.
 Policemen states the supremacy of law and leaves supporting conductor in this scenario.
 Lady finally agrees to move up.
 Bus breaks down. Driver and conductor makes the repair and meantime lady reenters lower level.
 Conductor spots the lady and the issue resurface again

4.
CRITICAL FACTS
 Employee, even though is being slightly unethical and very stubborn, is backed by law.
 The lady, even though is favoured by ethical aspect, is violating the law.
 The argument between them affects the entire passengers.
 Passengers seems to be passively aggressive enough to stand up for the lady but not enough to find a solution.
 Here the real struggle is between stringent following of rule and empathy/ethics.

5.
PROBLEMS & SOLUTIONS

6.
Which theory of motivation do you use to motivate the bus crew? Why?

7.
• Motivational theory applicable for the bus crew is McClelland's Need Theory. As per McClelland human
needs that can be influenced to motivate are categorised into 3:
1. Need for achievement.
2. Need for power.
3. Need for affiliation.
• Need for power is the tendency/urge of a person to have and showcase more power/dictation/authority
over others.
• Motivating them is easy as giving more power to such people makes them highly satisfied whenever they
use the authority.
• Both driver's and conductor's behaviour clearly indicates the 'need for power'. Both are showing
authoritarian aura and both demands that things go the way they dictate. Both show power and need for
more power.

8.
If you were the conductor, What would you do?

9.
• The conductor's behaviour is both justifiable and unjustifiable.
• In a way he is merely putting law before everything else.
• His primary concern should've been for the health of the lady (and dog) and the valuable time of the
passengers he put at halt due to his stubbornness.
• Allowing a lady to travel inside during extreme cold weather is justifiable in any court of law.
• If I/we were in the position of conductor I/we would've allowed the lady to travel without causing such a
ruckus.

10.
If you were the lady with the pet dog, What would you do?

11.
• The case of the lady is very similar to the case of the conductor.
• By a very thin line, she can both be justified and unjustified.
• Violating the law.
• Stubbornness to keep the dog and not go upstairs is the key reason for the other passenger's agony.
• If she agreed to move up all the other passengers would have travelled and reached their destination.
• Lack of respect for law has cost all the passengers their valuable time.
• Law enforcement agent, the policeman, also was in support of conductor she wasn't ready to move up.
• If I/we were in the position of the lady I/we would have moved up despite of the weather just so the
other passengers can travel without trouble.

12.
THANK YOU