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organisation behaviour

  3. LEARNING OBJECTIVES/OUTCOME At the end of the session, students should be able to 1. Describe the various types of group . 2. Outline the differences between formal and informal groups.
  4. CLASSIFICATION OF GROUPS GROUPS FORMAL Command Group Task Group INFORMAL Interest Group Friendship Group
  5. FORMAL GROUP • A designated work group created by an organization’s structure. • The behaviors that one should engage in are stipulated by and directed towards organizational goals.
  6. FEATURES OF FORMAL GROUPS • Part of the organizational structure. • Created deliberately and consciously by the management to perform the assigned duties. • Pattern of communication is defined • Rules are laid down to regulate the behavior of group members. • May be either permanent or temporary.
  7. TYPES OF FORMAL GROUP • Command Group : A group composed of individuals who report directly to a given manager. Ex. A manager and his supervisors reporting to him form one command group. • Task Group : those working together to complete a task. A task group can cross command relationships. • Committees: set up for some special projects or to solve recurring problems. They are created usually outside the command group structure.
  8. INFORMAL GROUP • An informal group is one that’s not organizationally determined or influenced and usually formed by the members themselves in response to the need for social contact. • Natural formations in work environment .
  9. FEATURES OF FORMAL GROUPS • Arise spontaneously in the organization because of social interaction between the people. • Based on common interests, language, taste, caste, religion, background etc. • Exist outside the formal authorities system and without any set rigid rules. • More flexible than the formal groups. • They represent the human side of enterprise as compared to technical side represented by the formal groups.
  10. TYPES OF FORMAL GROUP • Interest Group: those working together to attain a specific objective with which each is concerned. For ex, the employees who group together to lobby for some fringe benefits. • Friendship group. These are groups of people who have come together because they share one or more common characteristics. • Reference Groups: It may not be a real association of individuals; an illusionary or imaginary group to which an individual relates himself/herself due to the same profession or other similar attributes
  11. OTHER CLASSIFICATIONS • Open and Closed Groups • Membership and Reference Groups. • In-groups and Out- groups
  13. References • Ashwathappa, K., “ Organizational Behaviour”, 3rd Ed., HPH, Bombay, 1996 • Stephen P. Robbins., “Organizational Behavior”, 10th Ed., Prentice Hall Inc. •
  14. MCQs 1. Groups which are formed as a consequence of organizational structure and work division are known as a) Operational groups b) Target groups c) Informal Groups d) Formal Groups.
  15. 2. Which of the following is not a feature of informal organization? (a) It originates from within the formal organization. (b) The standards of behavior evolve from group norms. (c) Scalar chain of command is not followed. (d) It is deliberately created by the management.
  16. 3. Asha gets together with ten other people she knows each month and discusses a book that a member of the group has picked for everyone to read. What kind of group is this? a)Task Group b) Friendship group c) Interest group d) Command group
  17. 4. Employees who come together to seek improved working conditions form_____ group. a) Command Group b) Friendship Group c) Interest Group d) Committee
  18. 5. Groups based on support for a sports team is an example of _______. a) Interest Group b) Friendship Group. c) Command Group d) Sports Group.
  19. 5. The ‘in-group’ and ‘out-group’ phenomenon is characterized by a) Two groups that have favorable views of each other. b) Two groups that have polarized and uncomplimentary views of each other. c) demoralization in both groups. d) high morale in one of the groups.