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Wikis and knowlege management, Bernhard Krabina, SMWCon Fall 2014, Vienna

Intro to the turorial day of SMWCon. Things to consider when using wikis as knowlege management tool.

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Wikis and knowlege management, Bernhard Krabina, SMWCon Fall 2014, Vienna

  1. 1. www.kdz.or.at Wikis and Knowledge Management October 1st, 2014, SMWCon User Tutorial Bernhard Krabina
  2. 2. www.kdz.or.at Introduction KDZ – Centre for Public Administration Research Open Knowledge – Austrian Chapter Semantic MediaWiki 07. Oktober 2014 · Seite 2
  3. 3. www.kdz.or.at Agenda IT and Knowlege Management Wikis Semantic Wikis Example and conclusion 07. Oktober 2014 · Seite 3
  4. 4. www.kdz.or.at 4 http://www.flickr.com/groups/everyday-information-architecture/pool/ How do we organize?
  5. 5. www.kdz.or.at What tools do we use? http://www.flickr.com/photos/hikingartist/4193330368/ Where do we save? Wo will find it?
  6. 6. www.kdz.or.at 6 ? Users need solutions for use cases, but cannot talk IT language are not up to date regarding IT possiblilities IT knows IT solutions, does not understand use cases enough Dilemma in IT projects
  7. 7. www.kdz.or.at Wikis and Web 2.0 – „Wikimania“ wikis became well-known through Wikipedia technologically, nothing groundbraking Hypertext system, usually with database simple user interface, full text search social software everyone can make changes: initial idea of WWW! wisdom of the crowd shared knowledge creation and quality management knowledge creation „on the fly“ no need to pre-define structure links to non-existing pages generate ideas for others Wiki Software: > 100 Wiki engines on www.wikimatrix.org Most of them Open-Source: no license cost some like MediaWiki very stable with big community 07. Oktober 2014 · Seite 7
  8. 8. www.kdz.or.at Wikipedia – Wikimedia – Mediawiki Encyclopedia – Operator – Software 07. Oktober 2014 · Seite 8
  9. 9. www.kdz.or.at Wiki Software – www.wikimatrix.org 07. Oktober 2014 · Seite 9
  10. 10. www.kdz.or.at Wiki vs. Document Management Documents = DMS Word Excel PowerPoint PDF Approval Electronic Signature, User rights (File system), Sharepoint, Fabasoft, Alfresco… Content = Wiki Content of documents Text with categories Database functions with forms Document upload as an exception 07. Oktober 2014 · Seite 10
  11. 11. www.kdz.or.at Wiki vs. Content Management Control = CMS Access control on different content types (Filesystem), Sharepoint, Drupal, Typo3, Joomla… Transparency = Wiki Everyone can view/edit everything Restrictions on actions (who can view/edit), not on content types (what) Changes visible Easy rollback Advantage: enables cultural change! 07. Oktober 2014 · Seite 11
  12. 12. www.kdz.or.at Get to know MediaWiki Interface and Navigation Categories Discussion pages User pages Namespaces Versioning Search Special Pages Editing (Wiki syntax) 07. Oktober 2014 · Seite 12
  13. 13. www.kdz.or.at 07. Oktober 2014 · Seite 13
  14. 14. www.kdz.or.at Strenghts and Weaknesses of Wikis Wikis are great for text… easy to use, easy to edit full text search Categories to organise pages  Wikis have weaknesses for knowledge management! no data, only text: 995 32 no relations, just links: Tbilisi —> Krakow no querying of data lack of structure leads to manual effort manual edited lists (List of danube bridges, list of Autrian museums by city) 14
  15. 15. www.kdz.or.at 15
  16. 16. www.kdz.or.at 16
  17. 17. www.kdz.or.at 17
  18. 18. www.kdz.or.at www.semantic-mediawiki.org Semantic Wiki MediaWiki extension make data in a (Media)Wiki accessible via SemanticWeb technology Open Source no license cost active community many extensions commercial support available 07. Oktober 2014 · Seite 18
  19. 19. www.kdz.or.at 07. Oktober 2014 · Seite 19 www.semantic-mediawiki.org
  20. 20. www.kdz.or.at Semantic MediaWiki leaves your MediaWiki installation intact no patching, just a (bunch of) MW extension(s) already existing unstructured content can stay as it is or be transformed gives you all the tools you need for a collaborative web database entering data and text representing data and text within the wiki visualise data re-use/export data outside the wiki everything is done through configuration Attributes, Forms, Templates, Filters… are wiki pages 07. Oktober 2014 · Seite 20
  21. 21. www.kdz.or.at Semantic MediaWiki Unstructured Text Strenghts of Wikis Structure via Categories and Namespaces Full Text Search Collaborative editing … Structured Data Web database Online forms Result lists Facetted search Automatically generated pages … 07. Oktober 2014 · Seite 21
  22. 22. www.kdz.or.at Vienna History Wiki www.wien.gv.at/wiki 07. Oktober 2014 · Seite 22
  23. 23. www.kdz.or.at 07. Oktober 2014 · Seite 23 „Bennant nach“ = „named after“
  24. 24. www.kdz.or.at {{#ask:…}} query for pages named after „Sigmund Freud“ 07. Oktober 2014 · Seite 24
  25. 25. www.kdz.or.at 07. Oktober 2014 · Seite 25 List all pages of Category:Person with Birthyear::1856 and Sex::male
  26. 26. www.kdz.or.at RDF export = Open Data! 07. Oktober 2014 · Seite 26
  27. 27. www.kdz.or.at > 40 different „result formats“ 07. Oktober 2014 · Seite 27
  28. 28. www.kdz.or.at Application landscape in organizations: Wikis as niche product Documents text documents presentations, spreadsheets, PDFs storage in file system Search: Enterprise Search DMS (Records man.) metadata: Databases desktop databases specialized applications web based databases ... metadata text fields 07. Oktober 2014 · Seite 28 Wikis unstructured text collaborative edition versioning & rollback content management access control complex layouts Websites
  29. 29. www.kdz.or.at Semantic MediaWiki as Knowledge Management System 07. Oktober 2014 · Seite 29 Semantic MediaWiki Semantic Web Datenein- und –ausgabe Eingabeformulare, Ausgabeformate Semantic-Web-Standards
  30. 30. www.kdz.or.at Semantic MediaWiki Use cases Intranet portals Project management and –documentation Internal Knowlege Management Knowledge Portals (external) Web databases Case/Skills Management OpenGLAM/crowdsourcing SemanticWeb projects …. 07. Oktober 2014 · Seite 30
  31. 31. www.kdz.or.at Don underestimate organizational success factors content that users need not to be confused with content that organization whishes for! culture of trust and appreciation everybody can see everything and change everything users can‘t do anything wrong – errors can be undone easily motivation and pressure managers need to be role models and actively support the project no redundant content: turn off alternative sources! obligations to use the wiki quantity and quality of content Initial content is important! no-one feels at home in empty rooms usability und fun design, acces to wiki, (single-sign-on, RSS-feeds, intranet) forms for data input, avoid too much wikitext for regular users 07. Oktober 2014 · Seite 31
  32. 32. www.kdz.or.at Contact 4. Oktober 2012 · Seite 32 Bernhard Krabina krabina@kdz.or.at www.kdz.or.at @krabina

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