Risk Management , Operation Excellence

1. NEW PERSPECTIVE ON RISK
MANAGEMENT -
ENHANCING K.P.I WITH K.R.I
By-Kalpesh Arvind Shah,
DGM Finance &
Commercials , Corporate ,
Antony Group of
Companies

2. INTRODUCTION
AWHCPL Is India’s leading Integrated Solid Waste Management
Company, We are following vision of our respected Prime Minister
Shree Narendra Modi. Supply Chain Management’s principles and
methodologies are widely applied in managing recycling of Municipal
Solid Waste. It involves Collection & Transportation of MSW through
multi modal special purpose transportation vehicles carrying capacity
600 Kgs to 25000 Kgs to recycling processing units within TAT of 24
hours , recycling at processing units Integrated Hi Tech Material
Recovery Plants happens at TAT 24 hours, Hi Tech Automated
Compost Plants Operates are 40 days TAT due to complex bio logical
process followed by extraction of Mithen Gas to Generate Electricity
and finally refused derived fuel through a Bio Reactor Sanitary Landfill
process of almost 4 to 7 years.
We are pioneer in introducing this technology in India and operating
Asia’s largest Scientific Bio Reactor Sanitary Landfill.
Our Key Performance Indicator is Fastest Collection & Process of MSW
and Key Risk Indicator is Public Health & Safety 24 X 7

3. THE IDEA OF RISK
Old Definition : A Chance or Probability of Loss. The effect of
uncertainty on Objectives
Modern Definition: The risk is not about threats but about
Opportunity as well.
 Key Risk Indicators would measure probability
 Key Risk Indicators that would measure the impact
 Key Risk Indicators that would measure action plan

4. MANAGING RISK
I : Preventable Risks – Internal Risk which are controllable & ought to be avoided.
E.g. Actions by own employees & managers which are Illegal, unauthorized,
inappropriate, unethical, incorrect which risks from breakdowns in routine
operational processes. This risk category is best managed through active
prevention: monitoring operational processes and guiding people’s behaviors and
decisions toward desired norms.
II: Strategy Risks: A company voluntarily accepts some risk in order to generate
superior returns from its strategy. Strategy risks cannot be managed through a
rules-based control model. Instead, you need a risk-management system
designed to reduce the probability that the assumed risks actually materialize
and to improve the company’s ability to manage or contain the risk events should
they occur. Such a system would not stop companies from undertaking risky
ventures; to the contrary, it would enable companies to take on higher-risk,
higher-reward ventures than could competitors with less effective risk
management.
III: External Risks: Arise from events outside the company and are beyond its
influence or control. Sources of these risks include natural and political disasters
and major macroeconomic shifts. Companies cannot prevent such events from
occurring, their management must focus on identification and mitigation of their
impact.

5. OUR OPERATIONAL RISK AREA
1. Provide required No of Vehicles Or Infrastructure & Capacity in Processing
Units
2. Provide sufficient Manpower for Collection, Transport , Transfer &
Processing
3. Implement Employees strictly in Uniform
4. Maintenance of Records for our Principle Customer’s Public
Administrative Department
5. Promptly Collect MSW from Bins or Door to Door or Collection Points etc.
as per schedule
6. Promptly Collecting segregated DRY/WET/GREEN/RECYABLE waste and
send to respective processing Units
7. Attending Complaints within 4 Hours

6. OUR KEY PERFORMANCE
INDICATORS
1. No of Vehicles On Road and No of Hours Running of Processing
Units
2. Attendance of Manpower
3. Submission of Log Sheets & MSW Handling Report by Processing
Units
4. Minimum Backlogs of unattended Bins or Collection Points
5. Prompt Delivery
6. Customer Care & Grievance
7. Audit Reports by Regulatory agencies & principle

7. OUR KEY RISK INDICATORS
1. Penalties: Charged for Break Down of the Of Vehicles and Uptime
Dashboards
2. Down Time :Break Down of the Infrastructure of Processing Units
and Uptime Dashboards
3. Absenteeism :Head Count Attendance, Online Mobile Based APPs &
Bio Metric Attendance System
4. Data Retrieval :Submission of Log Sheets & MSW Handling Report
by Processing Units
5. Bin RFID Red Dots :Minimum Backlogs of unattended Bins or
Collection Points
6. Non Confirmatory Report :Audit Reports by Regulatory agencies &
principle
7. Customer Compliant :Customer Care & Grievance addressable

8. MEASURES TAKEN TO ENHANCE
K.P.I
1. Implementation of Automation in Collecting Operational data:
Introduced Microsoft ERP , Moba’s RFID, GPS & GPRS Solutions , Bio
Metric Attendance System , Attendance through Mobile Based Apps
2. Procurement of Assets & Infrastructure of Global Standards
3. Replacements of Assets : Retiring the Old Assets, Refurbishing the
Assets , Replacing old assets with new advance , Hi Tech Assets
4. Set Up of Public Addressable System and Grievance Cells
5. Implementation of Data Analytics & Data Science Tools
6. Innovative Approach : Turning Wastes into Valuable Resources &
creating value added products