Common Management Practices
• Processes not standardized nor documented.
• Processes not designed by the experts–the people doing
• Processes not measured against operational targets.
• Process workers don’t receive adequate training.
• Reactive improvement and problem‐solving.
• Blame – invoking the 5 Who’s instead of the 5 Why’s
• Telling people what to do.
• Silo’d behavior; lack of holistic thinking.
• Misaligned incentives.
• Poor problem solving capabilities.
– Process improvements don’t address the true root cause of the
problem that drove the need for improvement.