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2013: Commit to Becoming an  Outstanding Organization          Karen Martin             Webinar         January 22, 2013
 Founder: Karen Martin & Associates, LLC (1993). Consultant / Coach: Lead Lean transformations & develop people in offic...
Make 2013 an OUTSTANDING year!   Website:      www.ksmartin.com   Amazon:       www.bitly.com/TOObook   Facebook:     www....
Typical Organization     Unstable  Foundation Leads  to Unpredictable    Performance    Lacking Proper      Mindsets &    ...
© 2013 The Karen Martin Group, Inc.                                      5
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The Outstanding Organization   Predictable   Performance                                Business Performance              ...
Ambiguity Abounds…•   Organization purpose & vision•   Customers & products•   Business goals & priorities•   Policies & p...
Who are your customers?What problem does your good or        service solve?     What do they value?                       ...
Gaining Clarity via Visual Management                                        11
How does work get accomplished?              And well how are we doing at it?                                   Customer  ...
Key Lean Metrics: Quality• %Complete and Accurate (%C&A) – % time downstream customer can   perform task without having to...
Processes MUST be Clearly Documented                                                                       Current State M...
There is no such thing   as multitasking.*      * For cognitive tasks.                               16
Not Convinced?                                       Try this timed experiment.                                         Fo...
18© 2013 The Karen Martin Group, Inc.
Obtain Consensus, Then Maintain Focus by Consistent Plan Management                                                       ...
Frequent Status Meetings Assure Ongoing Alignment & Distraction Avoidance                        20
Avoiding the Shiny Ball Syndrome                                  (Organizational ADD) Requires…    • Clarity – about what...
< Company Name> Priority #X Execution PlanPriority:                                                                 Execut...
© 2013 The Karen Martin Group, Inc.
Develop                                      hypothesis          Refine                                                   ...
Clarifying the PDSA Cycle                                        Phase                             Detailed Steps         ...
True Continuous Improvement© 2013 The Karen Martin Group, Inc.         26
Progressive Learning                       27
The Role of the Improvement Coach                                28
Lean (Done Right) Fuels Engagement;        Engagement Accelerates Transformation                          Lean           E...
Engagement Drivers: The Three C’s                                        The Outstanding Organization, pp. 155‐158        ...
Cross‐Functional Problem Solving:Connecting, Using Creativity, Gaining Control                                            ...
—The Outstanding Organization, p. 153                                                                              33© 201...
Self‐Assessment    Sheet 1:  Overview & Process© 2013 The Karen Martin Group, Inc.
Self‐Assessment            Sheet 2:  Assessment© 2013 The Karen Martin Group, Inc.
Embedded Comments Provide Clarification© 2013 The Karen Martin Group, Inc.
Self‐Assessment      Sheet 3:  Scorecard© 2013 The Karen Martin Group, Inc.
To Download the   Organizational Self Assessment: www.scribd.com/doc/121657016/The‐Outstanding‐Organization‐Organizational...
The Outstanding Organization                               Self‐Assessment Sample Questions                Key Behavior   ...
What’s Your Improvement Plan?                                40
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“You can make a difference no matter  where you sit in the organization.       But only if you start.”                    ...
For Further Questions           Karen Martin, Principal          7770 Regents Road #635            San Diego, CA 92122    ...
Not Convinced?  Try this timed experiment. Focus reduces chaos. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Round 1:
Not Convinced?  Try this timed experiment. Focus reduces chaos. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Round 1:
Not Convinced?  Try this timed experiment. Focus reduces chaos. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Round 1:
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Not Convinced?  Try this timed experiment. Focus reduces chaos. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Round 1: Commit to Becoming an Outstanding Organization

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Not Convinced?  Try this timed experiment. Focus reduces chaos. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Round 1: Write F, 1, O, 2, C, 3, U, 4… etc. (alternating—switch‐ tasking—between letters and numbers) Round 2: Write the complete sentence, followed by numbers 1‐17  (focused on one task at a time. Common result: Round 2’s time is 1/3 to 1/2 of Round 1’s. 17© 2013 The Karen Martin Group, Inc.

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  • @Scott Holmberg Hi Scott. Thank you so much for your kind words. I'm glad that you're finding the content helpful. All the best for much success in your role at Johnson County. I hope things are finally getting back to normal there after the tornado. Please let me know if my firm can help in any way. To a successful 2016!
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  • Karen, I found your books and site just a few weeks ago and am thankful. I have significant experience in MFG but have transitioned into the not-for-profit service sector. Your books and webinars will be helpful to my agency. I an currently reading the one on becoming and outstanding organization. Thanks for your work.
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