The A3 Process:
Define the Theme
What is our area of focus?
Articulating the right theme will force you to
focus on the right problem.
Should be closely aligned with organizational
goals to avoid spending limited time and
resources on trivial issues.
Avoid judging, concluding re: cause, or offering
E.g.: Flawed order entry process vs. Streamline order
© 2011 Karen Martin & Associates, LLC