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These are the slides from my keynote talk at the ASQ Lean and Six Sigma conference on February 28, 2012 in Phoenix.
How to Get Started in Social Media for Art League City
Creating the Improvement-Minded Organization
1. Creating the Improvement-
Minded Organization
Karen M i
K Martin
American Society for Quality
American Society for Quality
Lean and Six Sigma Conference
Phoenix, AZ
,
February 28, 2012
2. “I arise in the morning torn between a desire to
I arise in the morning torn between a desire to
improve the world and a desire to enjoy the world.
This makes it hard to plan the day.”
p y
Elwyn Brooks White
2
9. Something Is Terribly Wrong…
33% hospitalized
180,000 Medicare
patients are harmed;
patients die
7% result in
Progress has annually from
permanent injury or
been slow. medical errors.
death.
Journal of the American Office of the
Health Affairs
Medical Association 2009 Inspector General 2010
2005 Annual death 2010 No significant 2011
toll from change in rate of
medical errors preventable
is closer to errors.
errors
200,000. New England Journal of
Dead by Mistake Medicine
Heart Newspapers
Special Report
9
18. How does work get accomplished?
And well how are we doing at it?
And well how are we doing at it?
Customer
C stomer
Process Process Process Process
1 2 3 4
LT LT LT LT
PT PT PT PT
18
25. Booz & Company Findings
90%
82%
80%
70%
64%
60%
49%
50%
40%
30%
20%
10%
0%
No written
No written Conflicting
Conflicting Competing
Competing
priorities priorities demands
25
26. “The difference between successful people
and very successful people
is that very successful people
say no
to almost everything.”
— Commonly attributed to Warren Buffett
y
26
27. Apple’s Success
“…saying no to 1,000 things to
make s re we don’t get on the
sure e
wrong track or try to do too
much. We’re
much We re always thinking
about new markets we could
enter, but it’s only by saying
y y y g
no that you can concentrate
on the things that are really
important.”
i t t”
— Steve Jobs
27
36. Annual Improvement Plan
1. Gain clarity around overarching business needs.
1 Gain clarity around overarching business needs
2. List everything you could do (and that you are doing).
3. Categorize into:
3 C t i i t
– “Must‐do, can’t fail”
– Maybe
– Eliminate
4. Decide what you will do prioritize maybe s ; gain
4 Decide what you will do – prioritize “maybe’s”; gain
consensus.
5. Create plan.
Create plan.
6. Manage plan via weekly updates (may be able to
reduce to monthly reviews – but be careful!).
y f )
36
37. Annual Improvement Plan
Company ABC
Priorities
FY 2012 FY 2013 Exec Tactical
Priority Others
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Owner Owner
MS‐2
MS‐1
Integrate DHR Begin Acct Brad P
Ops
Complete
Complete New
Travel Program Begin Complete Scott R Fred S
Roll‐out
Roll‐out Tablets to Begin &
Brad P
Installation Complete
Lisa D,
Complete 360 Marina,
Begin Complete Justin C
Justin C Steve R
Steve R
Roll‐out SM, Tech,
Hal, Doug
Create Line‐item
Begin Complete Lisa B Mark C
P.O.s
Refinance credit
Begin
g Scott R
facility
f ilit
Complete ADP
Begin Complete Gary O
Roll‐out
Not
Develop & Roll‐out MS‐1 MS‐2 MS‐3
Begin complete Steve C TBD
Handheld 2.2
Handheld 2 2 Clean Code
Clean Code Pilot Go live
Go live
until 2013
Complete GPS RDs Cons.,
Begin Complete Steve C
Roll‐out HR, Fleet
Complete "River"
(One Soft) Begin Complete Lisa B
Roll‐out
R ll t
Develop Safety
Begin Complete Gary O
Program
37
38. An Experiment
M u l t i
M l i t a s k i n g i s a l i e .
ki i li
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
38
52. The Power of Re-engaging
“I went home yesterday and told my family that it was one
of the best working days I have ever had. I was able to
of the best working days I have ever had I was able to
fully use my capabilities for three days to help in creating
a very good output on an insane schedule…
yg p
…More important than the work we accomplished was
getting all the people in the room yesterday to challenge
tti ll th l i th t d t h ll
the conventional wisdom and perceived walls regarding
existing processes and standards. THIS is the real
existing processes and standards THIS is the real
success!”
— Fred Valezano, P.E.
Fred Valezano, P.E.
52
56. Knowing is not enough; we must apply.
l
Willing is not enough; we must do.
g g ;
— Goethe
56
57. The Outstanding Organization:
Generate Business Results by Eliminating Chaos and
Build the Foundation for Everyday Excellence
Release Date: June 8, 2012
(McGraw‐Hill)
Preorder now:
www.bit.ly/km‐too
57
59. For Further Questions
Karen Martin Principal
Martin,
7770 Regents Road #635
San Diego, CA 92122
858.677.6799
ksm@ksmartin.com
Twitter: @karenmartinopex
Monthly newsletter: www.ksmartin.com/subscribe
Monthly newsletter: www ksmartin com/subscribe
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