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Process Ownership
Why?


Processes do not typically “self-manage.”
 Focus and discipline are needed.



When everyone’s responsible, no one’s responsible.

What?





Responsible for process performance at a tactical level.
Oversees measurement, reporting & continuous
improvement.
Has authority for process monitoring and improvement
across all functional areas.
 Obligated to include all appropriate parties in ongoing problemsolving and continuous improvement.

© 2011 Karen Martin & Associates

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Publicado en: Empresariales

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