Process Ownership (continued)
A sole person (with designated back-up for
vacation coverage, etc.) at a manager level or
Typically resides in the functional area with the greatest
“skin in the game” across the process.
Should NOT be a dedicated improvement professional.
Director or above assures process owner is
managing process appropriately, provides support
(mentoring and resources), and aids in removing
obstacles to success.
© 2011 Karen Martin & Associates