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Process Ownership (continued)
Who?


A sole person (with designated back-up for
vacation coverage, etc.) at a manager level or
below.
 Typically resides in the functional area with the greatest
“skin in the game” across the process.
 Should NOT be a dedicated improvement professional.



Director or above assures process owner is
managing process appropriately, provides support
(mentoring and resources), and aids in removing
obstacles to success.

© 2011 Karen Martin & Associates

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Publicado en: Empresariales

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