Value Stream Mapping Charter
Value Stream Capital equipment
Specific Engineer to order, requires both hardware &
Conditions software customization
Event Dates July 24-26, 2013
& Times 8:00 am - 5:00 pm
Demand Rate 1,000 per year
Surf's Up - Room A
Facilitator Dave Parks
Trigger Customer submits RFQ
First Step Sales reviews the RFQ
Last Step Production ships product
Boundaries & No new software; only minor changes to existing IT
Limitations systems; no additional staff; no budget changes
Continential breakfast & lunch
Briefing ** Allen W (COO), Joe M (CIO),
Attendees Sal T (VP Sales)
** required * Bruce R (VP Ops), Carlos P
*optional (HR), Su T (CFO), Bill M (VP CS)
Improvement Time Future state design is fully realized by
Frame December 31, 2013.
Current State Problems & Business Needs
July 24, 25, & 26
Function / Title
1 Desire to stay ahead of the competition & deepen customer loyalty.
2 Forecasted growth of 15% for next fiscal year.
1 Sales, Director
3 Unclear & incorrect information flowing through value stream.
2 IT, Director
4 Lead time for RFQ turnaround = 2 weeks; PO to software dev = 5 weeks
3 Finance, Controller
5 (Competition's RFQ LT is 1 wk and PO to delivery is 4 wks)
4 Scrum Master
5 Engineering, Vice President
1 Reduce RFQ lead time by a minimum of 50%.
6 Manufacturing, Director
2 Reduce PO to software development lead time by a minimum of 50%.
7 Customer Service, Manager
3 Improve quality of information flowing throughout value stream.
8 Customer (contract manufacturer)
Goals & Measurable Target Conditions
Benefits to Customers & Business
1 Faster delivery; less hassle; less cost.
2 Better working relationships between sales, estimating & engineering.
1 Planning / Purchasing, Planner Lourdes Dwyer
3 Freed capacity to absorb additional business w/o increasing staff.
2 Production Supervisor
Tom St. James
1 Sales effectiveness: RFQ conversion rate.
Value Stream Champion
2 Financial: Estimate-to-actual cost comparison.
3 Operational: LT in segments (RFQ to quote; PO to development).
© 2014 The Karen Martin Group, Inc.