4 Date: Date:engagement, financials, lead time, safety records, etc.
effectiveness, market trends, customer satisfaction, employee Signature:
Relevant Data Agreement
Examples: work volume & volume variation, process quality &
Executive SponsorWhat data is required to understand relevant current state isues.
How will the business, internal and external customers, and Function
internal and external suppliers benefit from value stream improvement? SMEs that may not be needed full time
Always a nice touch; keeps
the team from wandering
On-site, ample wall space,
Benefits to Customers & Business On-Call Support
Increase <defined metric> from X to Y (Z% improvement).
Reduce <defined metric> from X to Y (Z% improvement).
Measurable Target Condition
What's driving the need for improvement? Function
Current State Problems & Business Needs Mapping Team
What is the team NOT authorized to change?
Typically 3-6 months
Last Step Task on last process block
Not always needed
Aids in consensus building
and organizational learning.
Typically the last hour of the
First Step Task on first process block
List the the people that are
required to attend the briefings (**)
and those whose attendance is
How many times is this done per wk, qtr, mo, or yr?
What initiates the process?
Value Stream Mapping Charter
Scope Accountable Parties Logistics
Required: typically VP or C-level
If needed—often director or
What circumstances are included and excluded?
(e.g., type of customer, geographic location, etc.)
Value stream being improved
3 days typically; consecutive
is best; 6 hrs per day
minimum; 7 or 8 hrs is best
Required: skilled, objective person
leading the activity
FacilitatorValue Stream Champion
Charter: Critical planning, communication, and consensus-building tool
Available at www.ksmartin.com/vsm-charter