Key Metrics: Quality
%Complete and Accurate (%C&A)
The percentage of input that’s deemed “usable as is”
by the person doing the work
% of incoming work where the downstream customer
can perform task without having to “CAC”:
Correct information or material that was supplied
Add information that should have been supplied
Clarify information that should have or could have been
Measured by the immediate downstream customer
and all subsequent downstream customers.
Similar to first pass yield in manufacturing.
© 2010 Karen Martin & Associates