Se ha denunciado esta presentación.
Utilizamos tu perfil de LinkedIn y tus datos de actividad para personalizar los anuncios y mostrarte publicidad más relevante. Puedes cambiar tus preferencias de publicidad en cualquier momento.
73.007 visualizaciones

Publicado el

Future Future State Value Stream Map Map
State Value Stream
Source Refrigeration & HVAC, Inc.
Service Organization
Service Delivery
T&M Target example, refrigeration component repair, non-peak season (35 w ork orders per day)
Created February 13, 2009
CONFIDENTIAL

Create Source
preferred T & C's

Explore flat rate
pricing

Customer
%C&A = 99%

Establish
parameters for time
& parts by
service type

EDI Interf ace
Create EDI
Interface w/
Customers

Create Tech
performance
report

Create EDI
Interface w/
Verisae

Supplier

Great
Plains

No EDI

Special Order
Part
Improve Tech
Training; Create
Sub-levels

Improve Tech
Onboarding

Tech
Create Tech
Support Center

Implement
GPS

Contact Tech
Support As
Needed

Install kanban
on trucks

?

Centralize
Dispatch

10%
Assess
Problem

Dispatcher
120 mins.
PT = 7 mins.
%C&A = 85%

2 hrs.

Make Repair;
Complete call
on handheld

Tech

PT = 75 mins.
%C&A = 90%

PT = 0 mins.

`

24 hrs.
PT = 120 mins.
%C&A = 75%

2 hrs.
1.25 hrs.

Create stnd work
for invoicing

PT = 5 mins.
%C&A = 99%
1x daily

Billing Admin

Compare
invoice
register to
invoices and
mail invoices
4 hrs.

PT = 25 mins.
%C&A = 95%

24 hrs.
2 hrs.

Create
Customer Billing
Teams

Review W.O.,
payroll, AP &
invoice; post
immediately

Tech
2 hrs.

1.25 hrs.
1.25 hrs.

Create invoice
exception report

Get Part from
Truck

75 mins.

1.25 hrs.
0.117 hrs.

?

Enter data
into Verisae
and Excel
from Daily
Report
Billing Admin

Standardize
Truck Inventory

PT = 75 mins.
%C&A = 95%

Tech
75 mins.

Separate labor
& payroll

Pick up Part
at Parts Store
Tech

Tech

Create W.O.
Dispatch Tech

Excel
Spreadsheet
(Customer)

Verisae
(Customer)

Billing Admin

Receive
Cash; Post
Payment
Collections
60 days

PT = 5 mins.
%C&A = 99%
1x daily
4 hrs.

0.417 hrs.

480 hrs.
0.0833 hrs.

Lead Time = 520 hrs.
Process Time = 5.12 hrs.

Acronym Key
%C&A %Complete and Accurate
AR

Activity Ratio

FTE

Full Time Equivalent

LT

Lead Time

PT

Process Time

RFPY

Rolled First Pass Yield

Lead Time to invoice = 34.5 hrs
NOTE: Business hours
Process Time = 5.1 hrs.
Activity Ratio = 14.8%
RFPY = 45.4%
Lead time to cash = 67 days

76

Publicado en: Empresariales, Tecnología
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (Unlimited) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... Download Full EPUB Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ACCESS WEBSITE for All Ebooks ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... Download EPUB Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... Download doc Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Responder 
    ¿Estás seguro?    No
    Tu mensaje aparecerá aquí
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (Unlimited) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... Download Full EPUB Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ACCESS WEBSITE for All Ebooks ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... Download EPUB Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... Download doc Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Responder 
    ¿Estás seguro?    No
    Tu mensaje aparecerá aquí
  • How to improve brain memory power naturally? Boost your brainpower with brain pill now... ★★★ https://tinyurl.com/brainpill101
       Responder 
    ¿Estás seguro?    No
    Tu mensaje aparecerá aquí
  • How to improve brain memory power naturally? Boost your brainpower with brain pill now... ▲▲▲ https://bit.ly/2GEWG9T
       Responder 
    ¿Estás seguro?    No
    Tu mensaje aparecerá aquí
  • If you just broke up with your Ex,you have to follow these steps to get her back or risk ruining your chances. Click here ●●● http://ow.ly/mOLD301xGxr
       Responder 
    ¿Estás seguro?    No
    Tu mensaje aparecerá aquí

×