1. Karen K. Sewell
2709 Parkview Drive Cell: 214-649-9311
Corinth, TX 76210 Email: firstname.lastname@example.org
Client relations professional with experience in valuations and vendor relationships.
Developed relationships with customers and consistently provided exemplary customer service as well as
maintained high performance levels internally and externally in order to meet and exceed goals.
Recognized as an effective and motivational team player with a consistent track record in delivering results,
improving customer satisfaction and developing strong relationships.
Maintained a good understanding of customer’s needs for time efficiency and accurate information delivery.
Ability to balance a strong working relationship with clients and team, keeping the customer and management
Fannie Mae – Dallas, TX 1/10 – 3/15
Business Analyst II
Ensured appraisal orders were delivered within allotted timeframe of 7 days or sooner.
Resolved any issues that were reported on properties which involved multiple departmental
Processed and resolved exceptions to the automated order placement and receipt process.
Resolved vendor payment transactions utilizing internal and external software systems.
Analyzed vendor volume per each account and ensured they maintained their required turnaround times.
Recruited new vendors for assigned territories which resulted in reduced holding costs to Fannie Mae.
Conducted new vendor training course for newly vetted vendors to ensure a smooth transition to the FNMA
IT Staffing, Inc./Fannie Mae – Dallas, TX 2/09 - 1/10
Reviewed and managed daily appraisal volume being assigned to vendors.
Communicated daily with vendors regarding issues which occurred with document submissions.
Researched property issues and arranged access for vendors through management companies and listing agents.
Researched property discrepancies with servicing companies when needed.
Researched payment issues if needed.
Coordinated timely turnaround of appraisal pipeline in order for the Valuation Analysts to review, approve and
submit to Fannie Mae’s sales executives.
MetLife Home Loans/Allsource Staffing – Las Colinas, TX 2/09 - 2/09
Project Specialist/Gov’t Insuring Department
Reviewed files for missing documentation and resolved discrepancies.
EMC Mortgage Corporation – Lewisville, TX 9/00 – 3/08
(A former subsidiary of The Bear Stearns Companies Inc., now JPMorgan)
Suspense/Underwriting Coordinator in Production Conduit 1/06 – 3/08
Processed 12 to 22 loans per day depending on volume in pipeline.
Reviewed/verified final loan documents for accuracy and authenticity against information loaded into FiServ
Researched mortgage documents for possible fraud issues at the request of the Fraud Prevention Group.
Coordinated the retrieval of missing/incorrect documents in a timely manner.
Monitored closely the “purchase cutoff” dates and communicated with 20 to 30 sellers per day in order to get
conditions met so loans could be purchased.
Communicated daily with management and sellers any concerns or issues that might arise as well as
recommendations for resolution in order to get loans purchased.
Ensured EMC guidelines were being met by servicers through document verication.
2. Karen K. Sewell ____ Page Two
Executive Assistant to the Production Conduit Manager/SVP 1/04 – 1/06
Ensured reports prepared for upper management were accurate prior to submission to upper management.
Served as primary point of operational and administrative contact for internal and external customers, often on
complex and confidential issues.
Arranged space planning and coordinated departmental office moves with Facilities Department.
Set up all new FTE and Contract employees within Conduit for systems access, space and equipment.
Assisted Seller Approval Desk in setting up new sellers, sending notifications for updated financial, licensing, QC
Registered sellers to the EMC website which allowed them to pull the underwriting guidelines, rates and reports,
ability to see the pipeline reports, suspense reports and funding reports.
Executive Assistant to CFO and Chief Accounting Officer 9/00 – 1/04
Primary point of operational and administrative contact for internal and external customers, often on complex and
Managed formal records and archives for the Financial Department.
Coordinated special projects and events for the CFO.
Provided guidance and direction to administrative staff.
Developed and maintained disposition of formal records and administrative archives.
Principal resource and point of contact for all inquires pertaining to Financial Management proceedings and
Audited Fidelity and PeopleSoft checks being distributed to vendors and mortgagors.
Prepared Human Resources documents for new or additional staffing.
John Deere Construction Equipment — Flower Mound, TX 5/99—9/00
Associate to Division Manager, Finance Manager and four Commercial Operations Managers
Bear, Stearns & Co. Inc. - Dallas, Texas 10/91 — 5/99
Executive Assistant to two Managing Directors in Investment Banking and Public Finance
Proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook), Visio
Proficient in mortgage products such as Alltel/Fidelity (CPI), Source Corp’s Fastrieve Imaging System,
FiServ/Unifi, ComplianceEase, RapidReporting and MERSOnline
Proficient in CMS, CLM/TRAX, Equator
B. A. in Political Science - Stephen F. Austin State University, May 1984, Nacogdoches, TX
Mortgage Banking Certificate – North Lake College, May 2004, Irving, TX
(Classes included Loan Origination, Mortgage Lending, Closings/Shipping/Warehousing, Loan Servicing, Real
Estate Finance and Underwriting)
Real Estate School – Champions Real Estate – May, 2008, Coppell, TX (Courses completed)